rec.autos.simulators

In your theory, all tech support is divided on how many calls you get
for a specific title. The more calls you get the more tech support
costs.What utter rubbish! They are paid hourly. If they get 200 or10
calls within the hour, it still costs the same.Sierra has a 1-800
number. They don't pay per call. If what you say is  true then I say
get rid of tech support because those people you pay to answer the
phones know nothing about anything. OK, they know they have a cheque
coming next week if they keep answering the telephone. I've dealt with
Sierra tech support once and it was a joke. I solved the problem
myself and emailed them the answer. The game in question was Fast
Attack, I believe. Any of you ever get Command: Aces of the Deep
running stable ? If you did you are lieing. Tech support will give you
some bull about drivers etc. The game is unstable even on the best of
finely tuned machines. Now I'm not trying to harp on Papyrus or
anything, but there are far too many apologists in this group, And I
still believe you  are a bunch of pussies. Pussies ! As in plural.

--
Nos


http://www.racesimcentral.net/~nosfer/index.html                

--
Nos


http://www.racesimcentral.net/~nosfer/index.html                

Hey, it's just a suggestion... 8^P

l8er
ronny

--
          |\      _,,,---,,_        I want to die like my Grandfather,
   ZZZzz /,`.-'`'    -.  ;-;;,_              in his sleep.
        |,4-  ) )-,_. ,\ (  `'-'     Not like the people in his car,
       '---''(_/--'  `-'\_)            screaming their heads off!

--
Header address intentionally scrambled to ward off the spamming hordes.

Geez Ronnie you are really upset about the ass*** you got eh...?

Sorry.....but you should be careful whose chain you pull.....

PAPA DOC

Pierre PAPA DOC Legrand
Infamous
Pink Flamingo Pilot...

Keep in mind Steve used to work for Papyrus, so I'm pretty sure he knows
what he's talking about...

--
Eric T. Busch

http://ebusch.akorn.net

% > Well, if rumors are anywhere to being half true, the patch is done (not
% > by Papyrus).  So where is the financial gain in not releasing it?

% The potential "gain" is the avoidance of loss on tech support calls if
% the patch has stability problems, or needs integration with NROS, or
% doesn't work right on sub-standard CPUs, or whatever...

% Remember, money doesn't just flow in one direction when patches are
% released.

And as it turns out, the patch is not done.  There are/were problems
with the 3DFX patch and Papyrus is still working on fixing the problems.

However, I do have a bone to pick about Tech Support.  It won't cost
Sierra much more to give their stock Tech Support answer:

"Run Scan Disk and re-install."

I am sorry, but Sierra's Tech Support has never been their strength.
--
**************************** Michael E. Carver *************************
     Upside out, or inside down...False alarm the only game in town.

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=<[ /./.  [-  < ]>=-=-=-=-=-=-=-=-=-=-=-=-=-=

On Wed, 4 Feb 1998 07:43:11 -0600, "Greg Cisko"

of.

THE FACT IS, they employ some number of tech support people, and if
the number of calls goes up, then they have to hire more people, or
pay more money to another company to handle the overflow. I said
nothing about how the tech support people get paid.

Seems to make sense to me that a development team that strives to
reduce tech support calls (and thus costs, no matter what you seem to
think you know are facts) should get rewarded for doing so. Simple
logic.

steve
--
Steven Travers

You really need to get a life. I can just see you sitting there, tears
streaming down your cheeks, trembling arm extended, pointing at the
screen, yelling "I can't believe that guy just posted that rubbish
about tech support costs! I'll show him!" clakety-clak-clak, type type
type. I mean, really. Go get outside and get some air or something. Or
get a girlfriend. Or a bonsai tree. Just...something to do. Besides
climbing up here and calling people pussies and ***s.

steve
--
Steven Travers

Nos--

May I gently remind you that you're not only being unnecessarily rude,
you're also directly violating Concentric's TOS with your abusive
language. The chances of someone turning you into to CRIS' email abuse
department are actually quite high, and believe me, they WILL give you
exactly one warning before terminating your account. This is not a
threat, it is well-informed advice from a long-time Concentric
subscriber.

Whatever the cause of your disagreeable postings, they are intolerable,
in the strictest construction of the phrase, and, compared to those of
Jim Sokoloff and Steven Travers, woefully uninformed, at least as
regards their *actual* -- as opposed to your *theoretical*,
understanding of the workings of Papyrus' tech support.

Please, no flames -- I am as likely to turn you into Concentric as
anyone, believe me.

Bart Brown

I just want to know why you made a public display of what
amounts to a private email love-letter. Was there some
*NEED* for that?

--
Header address intentionally scrambled to ward off the spamming hordes.

Joe

Gotta give this round to Steve...

--
Header intentionally scrambled to ward off the spamming hordes.

Cheers!

Marc

--
Marc J. Nelson
Sim Racing News - http://www.simnews.com

<remove '_*_' before replying>