I just had a screwed up order with Buy.com this week! Here follows my
sad tale for anyone that is considering ordering from buy.com.. beware
it's sort of long.
Saw the post here on r.a.s. talking about buy.com having a low price on the
Logitech Wingman Formula Force Force Feedback wheel and so I went and looked,
sure enough they listed the wheel for $103, wow! amazingly low price and
their Web page shows that they have them in stock, what a coincidence since
I just broke the bungie cord again on my four year old Thrustmaster T2, I
figure what the hell instead of fixing the T2 once again, I'll take the
plunge into FF in preparation for GPL1.1. So I order the Logitech FF wheel,
and as long as I'm ordering I also order a new mouse and some CD-RW media.
Note this was on Monday.
Tuesday I check for my order status, it says "in-process", so I call them
up and find out that they shipped out my mouse and CD-RW media, but the
wheel hasn't shipped yet. I ask them what the problem is, the customer
support guy says that one particular warehouse seems to be out, but he
sees that another warehouse has 8 Logitech FF wheels in-stock, he is
having them ship out a wheel for me right away. Ok, I check their webpage
again, it still shows the Logitech FF wheel in stock.
Wednesday I check again, now the website order status shows tracking info
for the mouse and CD-RW media, but still nothing on the wheel. I call them
again, this time the customer support person says that the wheel is now on
backorder and that is why it hasn't shipped. I explain to him what the guy
told me the day before about having 8 of them and also that their website
still shows them in stock, he says the guy must be mistaken because the wheel
has been on back order for a few days, and that their website stock status
often lags behind for a few days. He says they don't expect any new shipment
of wheels until the end of June. I say, ok I guess I'll wait since the
price is so low.
As the day goes by I keep thinking that so far buy.com has been terrible
compared to all the other good experiences with online shopping I've had
over the last 3 years, and I've done a lot of buying online, including all
the parts for my last two PC's I put together myself, and tons of DVD's which
I've ordered from multiple online shopping companies.
By the end of the day, I decided I didn't want to reward buy.com for their
bait and switch tactics they pull with they web "in stock" status. I checked
their web page and they *still* showed the wheel in stock, how many other
people like me were seeing that and putting in an order for the wheel at
the same time that I looked at it??
So I called up and cancelled my order for the Logitech wheel, and I will
not be doing any online shopping with them in the future. They lost this
sale of the wheel, plus any future business from someone who orders at
least 2-3 new DVD's a month from online stores, they really have to do
much better if they want to become what they call themselves -
"The Internet Superstore"
I ended up finding the wheel in stock at compusanet.com $119, I ordered it
last night and it shipped out already, eagerly awaiting it's arrival.
Partly my fault for not listening to the warnings about buy.com, but
I thought I was safe as long as something was in stock, as I found out
their Web page lies about their stock status and even their phone support
mis-represents the status of their stock, I'm not telling anyone not
to shop there, since their prices really are very low, but if you do,
be ready for a few headaches.
Seeyas on the track.
--John (Joao) Silva
>Buy.com may have the worst reputation of any large 'net retailer.
>Complaints abound in the DVD and computer hardware newsgroups. They
>seem to make a practice of promoting specials on items they have low
>stock on, resulting in massive backorders. They also seem to
>routinely charge credit cards prior to actual shipment.
>I personally had some perfectly fine experiences with this company in
>1998, prompting me to continue using them. But of the last 4 orders I
>placed with them, three were screwed up. In three completely different
>ways. I sense a company in disarrary, and personally recommend
>shopping elsewhere.
>RichC
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