rec.autos.simulators

I just wanted to say how well I was pleased with Thrustmaster customer
support. A couple of weeks ago I was on the Thrustmaster Homepage
and I thought I would write them concerning my T2 wheel . I have
wanted since I bought my T2 more suction cups , super strong velcro
which was designed for the T1 wheel plus extra springs for the pedal
assembly , just to have on hand.  Well yesterday I checked My mail and
to my surpise all the parts I requested had arrived. I just wanted to
applaud Thrustmaster 's customer support for sending the parts so
quickly. The thing that got to Me the most was that my T2 is no longer
even under warranty. Well what can I say but Thrustmaster has made
a customer of Me for life.

  Just thought I would pass My thoughts along.

                                              Hal Welch  
                                              IVGA # 2425  

I'll second this!  I broke a spring in my GP1 wheel.  I emailed TM
expecting to pay for a set of springs.  What I got was a new wheel shipped
withing a couple of days.  This is a company that truly stands by its'
products.

Regards,
Dave Blackburn
Spokane Wa

Congratulations to Thrustmaster on there excellant support....but, BUT
if they had designed it properly in the first place, you and half the
world would not constantly be requiring spares!  Just a thought.

Jam Jammer (UK)

P.S.  I use a 'home-brew' all metal wheel and pedals, built like a
battle ship.....nothing breaks on this baby!  Check out 'Wallys World'.

That's enough to get my business (awaiting a T2 replacement
potentiometer, hoping to soon post my own good review of Thrustmaster
support).

Joe McGinn
===================================================
Author of Inside LotusScript, available August 1997
http://www.browsebooks.com/McGinn/
===================================================

Ron L.

http://www3.pgh.net/~lazer

I absolutely agree..  

I live in the UK and my T1 Throttle spring broke.  I mailed tech supp from
the web page, and within a WEEK, USA -> UK I recieved TWO spares, and all
free of charge!

Thanks Thrustmaster.......

Grovel, Grovel can I have a free T3?

How much are they.....?

Chris Coulson

--
Take Care, Charlie

Good race at the Brickyard, (Old'Indytrack guy in rec.autos.simulators)
                             ^^^^^^^^^^^^^^^^^ =ymenard now!!!
SPEED- http://www.nascarnet.com/~speed
     [===]   Go Rubens Barrichello, Jacques Villeneuve,

     | ! |   And all you that thinks that Jacques Villeneuve is
      |!|    from Canada, your right!! He's from St-Jean sur le
      |o|    Richelieu, 30 minutes from Montreal, Quebec, Canada.

    [--I--]      
       v  
Fran?ois Mnard "Wasupe LeGrand"
May the force be with you, always!!
Que la force soit avec toi, jamais!(for you French people)
Excuse me for my poor English(I'm French speaking)

Hello.
I hope the are "Great" I have a T1 wheel That I Paid 130.00+GST=7% of total
cost For it...CANADA SUCKS!!!!!!!!!!! TAXED TO DEATH UP IN THIS FREEZER!!!
I find it kind of Cheap, As in Weak and Clumsy. Unlike CH stuff.
With the Virtual Pilot you do not need any dumb suction cups because it is
designed better I think.
Just my Opinion.

Mr Bill

You don't have to reply again just 'cause you forgot your sig on the first
reply.  We've all grown quite accustomed to your desire to make people
happy happy happy.

--

: Ok Hal....

: Congratulations to Thrustmaster on there excellant support....but, BUT
: if they had designed it properly in the first place, you and half the
: world would not constantly be requiring spares!  Just a thought.

: Jam Jammer (UK)

: P.S.  I use a 'home-brew' all metal wheel and pedals, built like a
: battle ship.....nothing breaks on this baby!  Check out 'Wallys World'.

Well, it took them long enough, but Thrustmaster has come up with a new
spring system that can be fitted on the old T1's and T2's.  It
supposedly fixes the spring breakage problem.  However, since I put a
travel limiter on my T1 I haven't had a spring break yet and I still
have quite a few spares from when they sent me replacements a couple of
years ago.  So, if any of you T1/2 owners worried about springs going
check with Thrustmaster and ask for the new designed springs.

--
**************************** Michael E. Carver *************************
     Upside out, or inside down...False alarm the only game in town.

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=<[ /./.  [-  < ]>=-=-=-=-=-=-=-=-=-=-=-=-=-=

Thrustmaster = Very common to see enthusiastic reports of their
customer support going "above and beyond the call of duty" on this ng.

Others = not.

Joe McGinn
===================================================
Author of Inside LotusScript, available August 1997
http://www.browsebooks.com/McGinn/
===================================================

MarkH

World Motor Sport Schedules - http://www.ncl.ac.uk/~n6151060

I just received a free replacement for a malfunctioning pot on my T1, originally purchased in 1994 (too much turning left, I guess).  Arrived in 3 days (not bad for free).  In 1995, a pedal spring snapped - they sent out replacements and new stems to correct a design defect (2nd day air).  I imagine I have already consumed the original profit margin on the wheel in support phone calls and replacement materials.  This company wants repeat business from satisfied customers.  They live and die by the opinions of trend leaders, and I can see a clear connection of this strategy to their approach to customer service.  Very impressive.  This is probably one of the few "Cadillac" products that I own, and I'm always flattered by the level of support I receive from TM.

BTW, the new pot was tough to install, but worth it -- the wheel functions like new (which raises the question "will I ever need a new steering wheel?")

Chris LeMasters