rec.autos.simulators

Thrustmaster = great customer support

Ira L. Johnso

Thrustmaster = great customer support

by Ira L. Johnso » Thu, 24 Apr 1997 04:00:00

        I paid $300 for my TSW over 18 months ago.  I have no idea if they have
great customer support or not, because my TSW still works flawlessly!  I'll
take a product that doesn't break over one that does (even if the company's
willing to keep replacing parts) any day.

        You get what you pay for!

        1ra



> >Maybe you could compare customer support provided by Thrustmaster
> >compared to other wheel/pedals manufacturers (and the reliability of the
> >product in the first place).

> My pleasure:

> Thrustmaster = Very common to see enthusiastic reports of their
> customer support going "above and beyond the call of duty" on this ng.

> Others = not.

> Joe McGinn
> ===================================================
> Author of Inside LotusScript, available August 1997
> http://www.racesimcentral.net/
> ===================================================

Charlie Mo

Thrustmaster = great customer support

by Charlie Mo » Thu, 24 Apr 1997 04:00:00



ILJ, although I am a T2 user and mine does break periodically, I tend
to agree with you.  The ongoing maintenence is something that
shouldn't be needed even with FANTASTIC support.  It's getting to the
point that when racing side-by-side I'm saying, "is the pot going to
jerk me to the right and cause an accident?"  The trust of my wheel is
slowly diminishing and and I'm beginning to look elsewhere for a
wheel.  I've been thinking of the ECCI wheel or the Thomas Wheel.
After opening my wheel/pedal unit well over 20 times (combined), I'm
ready to pay for quality!
--
Take Care, Charlie

Eric T. Busc

Thrustmaster = great customer support

by Eric T. Busc » Thu, 24 Apr 1997 04:00:00

Well I paid $90 for my T1 over 2 years ago and have yet to have a single
problem.  The only thing I've needed from Thrustmaster was a couple extra
strips of that super velcro stuff.  I'm sure the TSW is a fine wheel, but I
can't justify spending over 3x the amount I did.

--



m>...

ymenar

Thrustmaster = great customer support

by ymenar » Thu, 24 Apr 1997 04:00:00


> You don't have to reply again just 'cause you forgot your sig on the first
> reply.  We've all grown quite accustomed to your desire to make people
> happy happy happy.

> --



> > <Long Signature Snipped>

It's not because of that :)  My newsreader had a bug so I just reposted
it just in case.  But it's not important.  Making people
HAPPY!HAPPY!HAPPY! is more important ;-)  .Thanks a lot,

Good race at the Brickyard, (Old'Indytrack guy in rec.autos.simulators)
                             ^^^^^^^^^^^^^^^^^ =ymenard now!!!
SPEED- http://www.nascarnet.com/~speed
     [===]   Go Rubens Barrichello, Jacques Villeneuve,

     | ! |   And all you that thinks that Jacques Villeneuve is
      |!|    from Canada, your right!! He's from St-Jean sur le
      |o|    Richelieu, 30 minutes from Montreal, Quebec, Canada.

    [--I--]      
       v  
Fran?ois Mnard "Wasupe LeGrand"
May the force be with you, always!!
Que la force soit avec toi, jamais!(for you French people)
Excuse me for my poor English(I'm French speaking)

Laurence Lindstro

Thrustmaster = great customer support

by Laurence Lindstro » Fri, 25 Apr 1997 04:00:00

     <Snip>

  Me to, is there any chance of a rational discussion of the
better wheels?  I like road racing in GP2 and ICR2.  I've had
pretty good luck with my T1, but I have the feeling that there
are intangibles, beyond the placement of the shift switch, that I
don't understand.  TSW has the shift paddles in the back, they
are in front, under the thumbs, in the ECCI.  Does this make
any difference?  

   I'm not too worried by the price difference.  My attitude is
that I only have to pay once, maybe twice when I get a second
Pentium Pro, and from then on it's free.  I'd need a LOT of
persuading to drop $1400, or whatever it is, ECCI is asking for
their new high end unit.  

   Of course, if a $120 T2, or my old T1 is really the best wheel
there is, I want to hear about that to.  

  I'm interested in getting one with a clutch pedal.  

                                                          Thanks
                                                          Larry

ACers

Thrustmaster = great customer support

by ACers » Sun, 27 Apr 1997 04:00:00


<Me to, is there any chance of a rational discussion of the >
<better wheels?  I like road racing in GP2 and ICR2.  I've had>
<pretty good luck with my T1, but I have the feeling that there >
<are intangibles, beyond the placement of the shift switch, that I >
<don't understand.  TSW has the shift paddles in the back, they >
<are in front, under the thumbs, in the ECCI.  Does this make >
<any difference?  >

<   I'm not too worried by the price difference.  My attitude is>
<that I only have to pay once, maybe twice when I get a second>
<Pentium Pro, and from then on it's free.  I'd need a LOT of>
<persuading to drop $1400, or whatever it is, ECCI is asking for>
<their new high end unit.>

<   Of course, if a $120 T2, or my old T1 is really the best wheel>
<there is, I want to hear about that to.>

< I'm interested in getting one with a clutch pedal.>

Larry,

There is a world of difference between a consumer store mass market wheel
and a quality hand built unit. There is also a big difference between our
products and the TSW. The ECCI units are more expensive, but the reason
for this is the quality of design and construction. They are costly to
build. Our products have been professionally engineered and we manufacture
our components in a state-of-the-art multi-million dollar machine shop. We
use only quality materials and components like caged ball bearings,
machined billet aluminum, high grade stainless steel... etc. They not only
look good, but they perform because they are precision engineered units...
and you CAN tell the difference out on the track, just ask actual owners
of ECCI systems, don't take the word of other guys who say they have tried
one and find little difference. Also we offer a clutch equipped unit, the
CDS2R. If you would like more info, check out our website at
HTTP://OURWORLD.COMPUSERVE.COM/HOMEPAGES/EXTREME

With regard to your shifter question, we have done extensive testing on
different approaches to shifting and concluded that a properly positioned
face mounted short throw thumb button allows you to shift more quickly
than other schemes. We actually set out to develop a paddle system early
on, but our research led us in the other direction. We learned that it is
possible to execute two quick button clicks with your thumb in the time it
take to pull and fully release a larger rear mounted lever. If you are
just running NASCAR it probably makes no difference, but if you run GP2 or
Indycar, the button will give you a measurable advantage. If it didn't, we
would have gone with the paddle. I think the reason people think of
paddles is because of their use if F-1 racing. But in F-1, drivers wear
heavy fire resistant gloves reducing the drivers ability to feel small
buttons or small control movements through the gloves. Also a typical F-1
car already has radio buttons and many displays on the face of the wheel
for other functions.

If you would like us to send you a brochure or just to talk, just give us
a call at (612) 824-6733.

Andy Cers
Extreme Competition Controls Inc.

Phil and Kim Abe

Thrustmaster = great customer support

by Phil and Kim Abe » Tue, 29 Apr 1997 04:00:00

I have the base model C.D.S wheel pedal set from ECCI. Like you guys, I
figured long term it would cost me more to keep replacing T2's. I race 1-2
hours every day, ( I really should get out more )<g> mainly gp2 & icr2, and
for mine, the cds was the best move I could have made ! The quality of it
has to be seen to be believed. The wheel buttons are perfectly placed for
quick gear changes, and the pedals are really comfortable for full length
races. As far as the new $1,400 model goes.......well......I'm sure it's
awesome, but imo the base model is a fine piece of engineering and will
more than likely outlast me ! The service from ecci  is excellent. I'm sure
the TSW is a great unit also, so if ya luv the sims like me, and can afford
it, get yourself a quality w/p set, you wont regret it.

Phil

"Don't look back - they may be gaining on you !!"
**************************************************
http://www.magna.com.au/~mohair/




>      <Snip>

> >        I've been thinking of the ECCI wheel or the Thomas Wheel.
> > After opening my wheel/pedal unit well over 20 times (combined), I'm
> > ready to pay for quality!
> > --
> > Take Care, Charlie

>   Me to, is there any chance of a rational discussion of the
> better wheels?  I like road racing in GP2 and ICR2.  I've had
> pretty good luck with my T1, but I have the feeling that there
> are intangibles, beyond the placement of the shift switch, that I
> don't understand.  TSW has the shift paddles in the back, they
> are in front, under the thumbs, in the ECCI.  Does this make
> any difference?  

>    I'm not too worried by the price difference.  My attitude is
> that I only have to pay once, maybe twice when I get a second
> Pentium Pro, and from then on it's free.  I'd need a LOT of
> persuading to drop $1400, or whatever it is, ECCI is asking for
> their new high end unit.  

>    Of course, if a $120 T2, or my old T1 is really the best wheel
> there is, I want to hear about that to.  

>   I'm interested in getting one with a clutch pedal.  

>                                                           Thanks
>                                                           Larry


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