rec.autos.simulators

Logitech: good service..

Colin Harri

Logitech: good service..

by Colin Harri » Sat, 18 Jan 2003 03:20:27

Guys, last week I posted about my new momo Force being faulty on it's first
race - I called customer service on the Tuesday, and they told me to snip
the connecting wires off (so, of course, that I couldn't make it a scam and
get two wheels for the price of one) and send the wires to Switzerland. This
I did and now 9 days later my new wheel has arrived from Germany. Pretty
darn good service, imo...

 Just thought you might like to know that...

Steve Garrot

Logitech: good service..

by Steve Garrot » Sat, 18 Jan 2003 07:02:35

So do you have a Momo (leather) without any connecting wires? What do
you want for it?

SLG

On Thu, 16 Jan 2003 18:20:27 GMT, "Colin Harris"


>Guys, last week I posted about my new momo Force being faulty on it's first
>race - I called customer service on the Tuesday, and they told me to snip
>the connecting wires off (so, of course, that I couldn't make it a scam and
>get two wheels for the price of one) and send the wires to Switzerland. This
>I did and now 9 days later my new wheel has arrived from Germany. Pretty
>darn good service, imo...

> Just thought you might like to know that...

Colin Harri

Logitech: good service..

by Colin Harri » Sat, 18 Jan 2003 07:10:43


No, Steve, I have the Momo Racing Force (no leather) without wires.....

Jone Tytlandsvi

Logitech: good service..

by Jone Tytlandsvi » Sat, 18 Jan 2003 09:00:47



Wires can be replaced.
The pedals are probably OK and they are quite good from what I hear. Maybe
you could give them away/sell them to someone with the leather momo?

--
Jone Tytlandsvik
http://tytlandsvik.no

Doug Elliso

Logitech: good service..

by Doug Elliso » Sat, 18 Jan 2003 19:55:43



: Guys, last week I posted about my new momo Force being faulty on it's
first
: race - I called customer service on the Tuesday, and they told me to snip
: the connecting wires off (so, of course, that I couldn't make it a scam
and
: get two wheels for the price of one) and send the wires to Switzerland.
This
: I did and now 9 days later my new wheel has arrived from Germany. Pretty
: darn good service, imo...
:

If they had REALLY good service - it wouldnt have been faulty at all

DOug

Schoone

Logitech: good service..

by Schoone » Sat, 18 Jan 2003 21:44:08

??  That would be good quality control.  All products have some level of
defects but nice to see you find a way to put down even good feedback.




> : Guys, last week I posted about my new momo Force being faulty on it's
> first
> : race - I called customer service on the Tuesday, and they told me to
snip
> : the connecting wires off (so, of course, that I couldn't make it a scam
> and
> : get two wheels for the price of one) and send the wires to Switzerland.
> This
> : I did and now 9 days later my new wheel has arrived from Germany. Pretty
> : darn good service, imo...
> :

> If they had REALLY good service - it wouldnt have been faulty at all

> DOug

Doug Elliso

Logitech: good service..

by Doug Elliso » Sat, 18 Jan 2003 23:52:54

: nice to see you find a way to put down even good feedback.

Talking of which - stop top posting

Doug

Schoone

Logitech: good service..

by Schoone » Sun, 19 Jan 2003 00:08:41

Top posting is easier to read IMHO.


Gerry Aitke

Logitech: good service..

by Gerry Aitke » Sun, 19 Jan 2003 03:13:59


> If they had REALLY good service - it wouldnt have been faulty at all

Get your mum to call the maternity unit, Doug, with any luck they'll
take you back!
Andreas Nystro

Logitech: good service..

by Andreas Nystro » Sun, 19 Jan 2003 04:49:29

when my logitech broke, they told me to get to the store where i bought it,
and show my warranty, and get a new one. If they troubled me, the store
should call a number that i got.



Haqsa

Logitech: good service..

by Haqsa » Sun, 19 Jan 2003 06:25:27

Agreed!  I wish people would stop bottom posting.


> Top posting is easier to read IMHO.



> > : nice to see you find a way to put down even good feedback.

> > Talking of which - stop top posting

> > Doug

Schoone

Logitech: good service..

by Schoone » Sun, 19 Jan 2003 06:26:04

Hehe yup, all that scrolling tires me out :-)


> Agreed!  I wish people would stop bottom posting.



> > Top posting is easier to read IMHO.



> > > : nice to see you find a way to put down even good feedback.

> > > Talking of which - stop top posting

> > > Doug

Doug Elliso

Logitech: good service..

by Doug Elliso » Sun, 19 Jan 2003 07:26:12



> > If they had REALLY good service - it wouldnt have been faulty at all

> Get your mum to call the maternity unit, Doug, with any luck they'll
> take you back!

Story One
"I bought a new wheel and pedals - very nice they are as well"

Story Two
"I bought a new wheel and pedals but they stopped working after about an
hour - the manufacturers said the quickest option was to take it straight
back to the shop for an immediate exchange - so I was only without my wheel
for an hour"

Story Three
"I bought a new wheel and pedals but they stopped working after about an
hour - the manufacturers told me to cut some of it's cables off, post the to
them, then I waitied 9 days for them to send me a new one"

Which would YOU rather enjoy - and, in the unfortunate incident that the
wheel were to not work after about an hour - which, from 2 or 3, would you
prefer?

Of a choice of no days, perhaps half a day, or a week and a half - which
would you rather go without your wheel for? Which option of the three offers
the best service.

We had a monitor die at work at about 3ish in the afternoon. Courier arrived
before lunchtime following day - gave us a new one, took the old one away.
Granted - the monitor itself was exceedingly average Iiyama rubbish - BUT -
their service was superb

Had a graphics card arrive at home from an online retailer and it had been
damaged in transit. New one arrived via a courier service the following
day - and took the damaged one home after I'd sent the retailer some
pictures of it.  Excellent service on behalf ot the retailer.  24 hour turn
around.

Waiting 9 days to have a brand new object replaced is not good service - or
am I just totally wide of the mark here?  I'm a Logitech fan ( I am MR
carbon fibre Momo mod - love the wheel to bits - and I'm lusting ater their
MX700 Wireless mice as well ) - BUT- 9 days is NOT good service at all.

If we're just going to fling personal insults however, then perhaps you
could time references to my mother and hospital a little better than the
week in which my Mother and Uncle sat at my grandfathers bedside and
whatched him die. I'll be sure to think of you when addressing the
post-funeral lunch guests next wednesday - I'll need a laugh.

Doug

Uwe hoover Schuerkam

Logitech: good service..

by Uwe hoover Schuerkam » Sun, 19 Jan 2003 07:24:16


> Agreed!  I wish people would stop bottom posting.

Top posting sucks! I need to start this TOFU stats thingy
again. ;-)

Cheers,

uwe

--
mail replies to Uwe at schuerkamp dot de ( yahoo address is spambox)
Uwe Schuerkamp //////////////////////////// http://www.schuerkamp.de/
Herford, Germany \\\\\\\\\\\\\\\\\\\\\\\\\\ (52.0N/8.5E)
GPG Fingerprint:  2E 13 20 22 9A 3F 63 7F  67 6F E9 B1 A8 36 A4 61

Uwe hoover Schuerkam

Logitech: good service..

by Uwe hoover Schuerkam » Sun, 19 Jan 2003 07:25:27


> Hehe yup, all that scrolling tires me out :-)

if people would cut down the quotes to the necessary parts of
the posting they are replying to, this would not be a problem.
Just use a real newsreader, dump ....

cheers,

uwe

PS: See? Even *I* can do it, so surely you can, too. ;-)

--
mail replies to Uwe at schuerkamp dot de ( yahoo address is spambox)
Uwe Schuerkamp //////////////////////////// http://www.schuerkamp.de/
Herford, Germany \\\\\\\\\\\\\\\\\\\\\\\\\\ (52.0N/8.5E)
GPG Fingerprint:  2E 13 20 22 9A 3F 63 7F  67 6F E9 B1 A8 36 A4 61


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