Thanks!
I had not deleted the folder, so I went back and did that. This time the
installation process went much further before I got the "an installation
support file could not be installed" message. The Papyrus NASCAR logo had
actually come up in the background. Maybe I need to use my Registry edit
tool to get rid of any remnants of the original demo. Thanks for the
suggestion!
John
> > I uninstalled my leaked demo in favor of the official one; however, I
> can't
> > even get it to install. I get a "an installation support file could not
> be
> > installed" message, and it aborts. I've got DirectX 9.0 installed.
> Anyone
> > have a clue why I'm seeing this? I've downloaded the file twice from
> > different sources (Sierra and 3D Gamers) and get the same results with
> both
> > downloads.
> > Thanks!
In Windows 9x, there is one of them:
c:\windows\temp.
In Windows 2000 there are TWO of them (and almost everyone misses the second
one, which is the most important):
c:\winnt\temp (System Temp Directory)
c:\documents & settings\<user profile name>\local settings\temp (User Temp
Directory)
In Windows XP there are TWO of them (and again, everyone misses the second
one, which is the most important):
c:\windows\temp (System Temp Directory)
c:\documents & settings\<user profile name>\local settings\temp (User Temp
Directory)
In Win2K and XP, be advised that the Local Settings directory is a HIDDEN
directory and you must have the show hidden files/folders option enabled to
get there.
The User Temp Directory in Win2K and XP (or the Temp Directory in Win9x) is
where most installers dump their files when preparring to install software.
Most installers to this day do NOT clean up after themselves after the
installation is complete. You would be amazed at how many hundreds of
megabytes of junk there are in these folders.
Make sure you start off with a fresh restart before clearing the above temp
folders. This will ensure that any file lock handles are cleared from temp
files used by some programs that may have been run during the current boot
cycle.
Larry
> I had not deleted the folder, so I went back and did that. This time the
> installation process went much further before I got the "an installation
> support file could not be installed" message. The Papyrus NASCAR logo had
> actually come up in the background. Maybe I need to use my Registry edit
> tool to get rid of any remnants of the original demo. Thanks for the
> suggestion!
> John
> > Did you remove the old folder the earlier beta was installed in?
> > > I uninstalled my leaked demo in favor of the official one; however, I
> > can't
> > > even get it to install. I get a "an installation support file could
not
> > be
> > > installed" message, and it aborts. I've got DirectX 9.0 installed.
> > Anyone
> > > have a clue why I'm seeing this? I've downloaded the file twice from
> > > different sources (Sierra and 3D Gamers) and get the same results with
> > both
> > > downloads.
> > > Thanks!
John Cauthen
> In Windows 9x, there is one of them:
> c:\windows\temp.
> In Windows 2000 there are TWO of them (and almost everyone misses the
second
> one, which is the most important):
> c:\winnt\temp (System Temp Directory)
> c:\documents & settings\<user profile name>\local settings\temp (User Temp
> Directory)
> In Windows XP there are TWO of them (and again, everyone misses the second
> one, which is the most important):
> c:\windows\temp (System Temp Directory)
> c:\documents & settings\<user profile name>\local settings\temp (User Temp
> Directory)
> In Win2K and XP, be advised that the Local Settings directory is a HIDDEN
> directory and you must have the show hidden files/folders option enabled
to
> get there.
> The User Temp Directory in Win2K and XP (or the Temp Directory in Win9x)
is
> where most installers dump their files when preparring to install
software.
> Most installers to this day do NOT clean up after themselves after the
> installation is complete. You would be amazed at how many hundreds of
> megabytes of junk there are in these folders.
> Make sure you start off with a fresh restart before clearing the above
temp
> folders. This will ensure that any file lock handles are cleared from
temp
> files used by some programs that may have been run during the current boot
> cycle.
> Larry
> > Randall,
> > I had not deleted the folder, so I went back and did that. This time
the
> > installation process went much further before I got the "an installation
> > support file could not be installed" message. The Papyrus NASCAR logo
had
> > actually come up in the background. Maybe I need to use my Registry
edit
> > tool to get rid of any remnants of the original demo. Thanks for the
> > suggestion!
> > John
> > > Did you remove the old folder the earlier beta was installed in?
> > > > I uninstalled my leaked demo in favor of the official one; however,
I
> > > can't
> > > > even get it to install. I get a "an installation support file could
> not
> > > be
> > > > installed" message, and it aborts. I've got DirectX 9.0 installed.
> > > Anyone
> > > > have a clue why I'm seeing this? I've downloaded the file twice
from
> > > > different sources (Sierra and 3D Gamers) and get the same results
with
> > > both
> > > > downloads.
> > > > Thanks!
I'm running Windows 98SE. I did as you suggested and cleared out my
windows/temp folder. I then restarted the computer. I got the same "an
installation support file could not be installed" message. I've even
reinstalled DirectX 9.0 to see if that was the cause... no luck. As a last
resort, I tried installling it in safe mode... same result.
I give up on the demo. I want to buy the game, but now I'm a bit worried
that this will carry over into it. I'm really puzzled by this problem.
Thanks,
John
> In Windows 9x, there is one of them:
> c:\windows\temp.
> In Windows 2000 there are TWO of them (and almost everyone misses the
second
> one, which is the most important):
> c:\winnt\temp (System Temp Directory)
> c:\documents & settings\<user profile name>\local settings\temp (User Temp
> Directory)
> In Windows XP there are TWO of them (and again, everyone misses the second
> one, which is the most important):
> c:\windows\temp (System Temp Directory)
> c:\documents & settings\<user profile name>\local settings\temp (User Temp
> Directory)
> In Win2K and XP, be advised that the Local Settings directory is a HIDDEN
> directory and you must have the show hidden files/folders option enabled
to
> get there.
> The User Temp Directory in Win2K and XP (or the Temp Directory in Win9x)
is
> where most installers dump their files when preparring to install
software.
> Most installers to this day do NOT clean up after themselves after the
> installation is complete. You would be amazed at how many hundreds of
> megabytes of junk there are in these folders.
> Make sure you start off with a fresh restart before clearing the above
temp
> folders. This will ensure that any file lock handles are cleared from
temp
> files used by some programs that may have been run during the current boot
> cycle.
> Larry
> > Randall,
> > I had not deleted the folder, so I went back and did that. This time
the
> > installation process went much further before I got the "an installation
> > support file could not be installed" message. The Papyrus NASCAR logo
had
> > actually come up in the background. Maybe I need to use my Registry
edit
> > tool to get rid of any remnants of the original demo. Thanks for the
> > suggestion!
> > John
> > > Did you remove the old folder the earlier beta was installed in?
> > > > I uninstalled my leaked demo in favor of the official one; however,
I
> > > can't
> > > > even get it to install. I get a "an installation support file could
> not
> > > be
> > > > installed" message, and it aborts. I've got DirectX 9.0 installed.
> > > Anyone
> > > > have a clue why I'm seeing this? I've downloaded the file twice
from
> > > > different sources (Sierra and 3D Gamers) and get the same results
with
> > > both
> > > > downloads.
> > > > Thanks!
Any chance it's a bad download? That's one big download!
Larry
> I'm running Windows 98SE. I did as you suggested and cleared out my
> windows/temp folder. I then restarted the computer. I got the same "an
> installation support file could not be installed" message. I've even
> reinstalled DirectX 9.0 to see if that was the cause... no luck. As a
last
> resort, I tried installling it in safe mode... same result.
> I give up on the demo. I want to buy the game, but now I'm a bit worried
> that this will carry over into it. I'm really puzzled by this problem.
> Thanks,
> John
> > Clear out your TEMP folders.
> > In Windows 9x, there is one of them:
> > c:\windows\temp.
> > In Windows 2000 there are TWO of them (and almost everyone misses the
> second
> > one, which is the most important):
> > c:\winnt\temp (System Temp Directory)
> > c:\documents & settings\<user profile name>\local settings\temp (User
Temp
> > Directory)
> > In Windows XP there are TWO of them (and again, everyone misses the
second
> > one, which is the most important):
> > c:\windows\temp (System Temp Directory)
> > c:\documents & settings\<user profile name>\local settings\temp (User
Temp
> > Directory)
> > In Win2K and XP, be advised that the Local Settings directory is a
HIDDEN
> > directory and you must have the show hidden files/folders option enabled
> to
> > get there.
> > The User Temp Directory in Win2K and XP (or the Temp Directory in Win9x)
> is
> > where most installers dump their files when preparring to install
> software.
> > Most installers to this day do NOT clean up after themselves after the
> > installation is complete. You would be amazed at how many hundreds of
> > megabytes of junk there are in these folders.
> > Make sure you start off with a fresh restart before clearing the above
> temp
> > folders. This will ensure that any file lock handles are cleared from
> temp
> > files used by some programs that may have been run during the current
boot
> > cycle.
> > Larry
> > > Randall,
> > > I had not deleted the folder, so I went back and did that. This time
> the
> > > installation process went much further before I got the "an
installation
> > > support file could not be installed" message. The Papyrus NASCAR logo
> had
> > > actually come up in the background. Maybe I need to use my Registry
> edit
> > > tool to get rid of any remnants of the original demo. Thanks for the
> > > suggestion!
> > > John
> > > > Did you remove the old folder the earlier beta was installed in?
> > > > > I uninstalled my leaked demo in favor of the official one;
however,
> I
> > > > can't
> > > > > even get it to install. I get a "an installation support file
could
> > not
> > > > be
> > > > > installed" message, and it aborts. I've got DirectX 9.0
installed.
> > > > Anyone
> > > > > have a clue why I'm seeing this? I've downloaded the file twice
> from
> > > > > different sources (Sierra and 3D Gamers) and get the same results
> with
> > > > both
> > > > > downloads.
> > > > > Thanks!
I've thought about downloading the leaked version and installing it again
just to see what happens. Maybe another uninstall of it would clear the
way?
John
> Any chance it's a bad download? That's one big download!
> Larry
> > Larry,
> > I'm running Windows 98SE. I did as you suggested and cleared out my
> > windows/temp folder. I then restarted the computer. I got the same "an
> > installation support file could not be installed" message. I've even
> > reinstalled DirectX 9.0 to see if that was the cause... no luck. As a
> last
> > resort, I tried installling it in safe mode... same result.
> > I give up on the demo. I want to buy the game, but now I'm a bit
worried
> > that this will carry over into it. I'm really puzzled by this problem.
> > Thanks,
> > John
> > > Clear out your TEMP folders.
> > > In Windows 9x, there is one of them:
> > > c:\windows\temp.
> > > In Windows 2000 there are TWO of them (and almost everyone misses the
> > second
> > > one, which is the most important):
> > > c:\winnt\temp (System Temp Directory)
> > > c:\documents & settings\<user profile name>\local settings\temp (User
> Temp
> > > Directory)
> > > In Windows XP there are TWO of them (and again, everyone misses the
> second
> > > one, which is the most important):
> > > c:\windows\temp (System Temp Directory)
> > > c:\documents & settings\<user profile name>\local settings\temp (User
> Temp
> > > Directory)
> > > In Win2K and XP, be advised that the Local Settings directory is a
> HIDDEN
> > > directory and you must have the show hidden files/folders option
enabled
> > to
> > > get there.
> > > The User Temp Directory in Win2K and XP (or the Temp Directory in
Win9x)
> > is
> > > where most installers dump their files when preparring to install
> > software.
> > > Most installers to this day do NOT clean up after themselves after the
> > > installation is complete. You would be amazed at how many hundreds of
> > > megabytes of junk there are in these folders.
> > > Make sure you start off with a fresh restart before clearing the above
> > temp
> > > folders. This will ensure that any file lock handles are cleared from
> > temp
> > > files used by some programs that may have been run during the current
> boot
> > > cycle.
> > > Larry
> > > > Randall,
> > > > I had not deleted the folder, so I went back and did that. This
time
> > the
> > > > installation process went much further before I got the "an
> installation
> > > > support file could not be installed" message. The Papyrus NASCAR
logo
> > had
> > > > actually come up in the background. Maybe I need to use my Registry
> > edit
> > > > tool to get rid of any remnants of the original demo. Thanks for
the
> > > > suggestion!
> > > > John
> > > > > Did you remove the old folder the earlier beta was installed in?
> > > > > > I uninstalled my leaked demo in favor of the official one;
> however,
> > I
> > > > > can't
> > > > > > even get it to install. I get a "an installation support file
> could
> > > not
> > > > > be
> > > > > > installed" message, and it aborts. I've got DirectX 9.0
> installed.
> > > > > Anyone
> > > > > > have a clue why I'm seeing this? I've downloaded the file twice
> > from
> > > > > > different sources (Sierra and 3D Gamers) and get the same
results
> > with
> > > > > both
> > > > > > downloads.
> > > > > > Thanks!
- Eric
Just went there and started a search. I'll report back with my results.
John
> - Eric
> > I'm running Windows 98SE. I did as you suggested and cleared out my
> > windows/temp folder. I then restarted the computer. I got the same
> "an
> > installation support file could not be installed" message. I've even
> > reinstalled DirectX 9.0 to see if that was the cause... no luck. As a
> last
> > resort, I tried installling it in safe mode... same result.
Couldn't find anything there that pertained to what I'm looking at, other
than a suggestion that antivirus software be shutdown. I tried that but it
made no difference.
Thanks for the tip though!
John
> Just went there and started a search. I'll report back with my results.
> John
> > Try the Installshield 6.x suggestions in knowledge base article Q105408
> > at http://support.installshield.com/kb/
> > - Eric
> > > I'm running Windows 98SE. I did as you suggested and cleared out my
> > > windows/temp folder. I then restarted the computer. I got the same
> > "an
> > > installation support file could not be installed" message. I've even
> > > reinstalled DirectX 9.0 to see if that was the cause... no luck. As a
> > last
> > > resort, I tried installling it in safe mode... same result.
Have you ever updated the installer program for window9x? I think it
was about the same time the LWFF was released, MS put out a new installer
program. A few of the LWFF files wouldn't install without first updating.
It is just a shot in the dark, but you could try visiting the msupdate page
to see if you have the old installer.
dave henrie
I would definitely give that a try!
Larry
> > Larry,
> > I'm running Windows 98SE. I did as you suggested and cleared out my
> > windows/temp folder. I then restarted the computer. I got the same
> > "an installation support file could not be installed" message. I've
> > even reinstalled DirectX 9.0 to see if that was the cause... no luck.
> > As a last resort, I tried installling it in safe mode... same result.
> > I give up on the demo. I want to buy the game, but now I'm a bit
> > worried that this will carry over into it. I'm really puzzled by this
> > problem.
> > Thanks,
> > John
> >]
> Have you ever updated the installer program for window9x? I think it
> was about the same time the LWFF was released, MS put out a new installer
> program. A few of the LWFF files wouldn't install without first updating.
> It is just a shot in the dark, but you could try visiting the msupdate
page
> to see if you have the old installer.
> dave henrie
Good idea Dave... I checked on this and realized that I had done so back in
2000 when I bought my LWFF. I was one of those who had the install problem.
Just for good measure, I downloaded and reinstalled the "2000" vintage
installer from Microsoft's site.... still get the same error when trying to
install the demo.
Thanks!
