And here is my final exchange with them on the matter (Not good news
I'm afraid)
====================================================================
The response to your question:
----------------------------------------
Solution Added On 09/04/2002 4:45PM
I've forwarded a copy of this E-mail to my supervisor asking him to
pass the information on.
Solution Added On 09/03/2002 4:08PM
Sorry that you haven't been contacted about this. The problem you're
having is based on your connection speed, your connection type, and
also the hardware and service you're using. It'd be almost impossible
for us to recreate this. You pretty much have it right, the server
list query times out after about 30 seconds. If the list isn't done
loading by then it re-queries the server to gather the information
again. There is nothing we can do about this, you can try calling your
ISP and see if they can do anything to help improve your connection.
Your original question:
----------------------------------------
Customer Replied On: 9/3/2002 at 4:27:24 PM
Ok then Thankyou.
May I suggest that this problem can be easily rectified by modifying
you
program to have a core.ini setting that alows us to change from 30
secs to
something higher.
You see I have monitored the data flow during the 30sec period & the
available bandwidth is utilised very efficiently. There is nothing
that can
be done to creat more without connecting at a higher speed....Which
means
V90 which in turn means much reduced quality.
I emplore you to add this feature to a patch or at the very least the
next
version of Nascar...Because you are about to disconnect 40-50% of my
clubs
member form racing Nascar online.
Please Please pass this incident on to the Nascar developers (I really
am
begging now)
Customer Submitted Question On: 08/29/2002 8:07PM
You have marked incident 100057836 as solved!
It is not solved at all! Please re mark it as unsolved.
More and more people are appoaching me with this exact same problem,
and from what I have been told it seems that you guys are trying your
hardest ignore the problem!
[===> Please enter your reply below this line <===]
[===> Please enter your reply above this line <===]
> In the past I've asked this group for suggestions on improving my dialup
> connection for NASCAR Racing 2002 Season. I received good advice and many
> links with information, but I still have not seen my particular problem
> addressed.
> I constantly read that turning of error correction and throttling back
> connection speed to improve quality is the thing to do. My problem is that
> as soon as I turn off error correction, I can't see any races listed no
> matter what speed I connect at. Turn error correction back on, and the
> races appear.
> Background. On a good day my best connection is 31K. I am surrounded by
> communities with high speed data access, but in my town there is no DSL,
> cable modem or wireless access. There may be satellite access but my
> research shows that has very high ping times and is not good for on line
> ***.
> Thanks in advance,
> Russell