rec.autos.simulators

by **David L. Co** » Wed, 04 Aug 1999 04:00:00

My experience with TE was outstanding. I ordered my TSW2 on a Friday and
had it on the following Wednesday. Two weeks later they went on sale.
TE gave me a credit in the amount of the difference towards the purchase
of accessories.

Periodically I'll have questions - like how to wire my pedals differently
or with regards to differences in pot's, etc. TE has always taken the
time to answer my questions in detail, and has shown superb customer
service IMO.

David L. Cook

> Our service is every bit as good as the products, we have the shortest turn
> around time of anyone in the industry on repairs and upgrades and that we
> can prove!

by **The Black Cat =^..** » Wed, 04 Aug 1999 04:00:00

On Tue, 3 Aug 1999 05:28:27 -0500, "Thomas Enterprises"

>Now that we have 6 years experience and 5 employees, we are as good as
>anyone and proud of it :)!

Hi Trev! I can certainly testify to that. I think most of the whiny
notes are from jealous Thrustmaster owners... (Just kidding)

by **Thomas Enterprise** » Wed, 04 Aug 1999 04:00:00

>More blathering and attempting to put words in my mouth. It's obvious
>you don't actually read what I write. Why do I bother?

>Randy
>Randy Magruder
>http://members.home.com/rmagruder

Randy,

Thanks very much for attempting to show that there are two sides to every
story, we apreciate it :) every time we try to defend ourselves in public it
results in a lot of stupid flaming comments so we mostly dont even bother
anymore.

The best thing about all this controversy is that our sales always increase
as a result so actually its good for us even though we dont like to see it
:)!

This stuff is why you never see manufacturers posting public messages in
RAS, they get tired of the "lets flame the big bad manufacturer" attitude
that is displayed over and over again by certain individuals who just cant
seem to resist. Its always the same guys every time too so we expect to see
it.

So far we've seen three confirmed sales that can be directly attributed to
this latest series of attacks so we're laughing all the way to the bank<g>!

Trev

by **Thomas Enterprise** » Wed, 04 Aug 1999 04:00:00

>My experience with TE was outstanding. I ordered my TSW2 on a Friday and
>had it on the following Wednesday. Two weeks later they went on sale.
>TE gave me a credit in the amount of the difference towards the purchase
>of accessories.

>Periodically I'll have questions - like how to wire my pedals differently
>or with regards to differences in pot's, etc. TE has always taken the
>time to answer my questions in detail, and has shown superb customer
>service IMO.

>David L. Cook

Thanks Dave :)

Good thing to know that some people can recognize quality and service when
they see it :)!

Trev

by **Thomas Enterprise** » Wed, 04 Aug 1999 04:00:00

>On Tue, 3 Aug 1999 05:28:27 -0500, "Thomas Enterprises"

>>Now that we have 6 years experience and 5 employees, we are as good as
>>anyone and proud of it :)!

>Hi Trev! I can certainly testify to that. I think most of the whiny
>notes are from jealous Thrustmaster owners... (Just kidding)

Hi Paul :),

I wouldnt go that far<g> actually we're laughing about the whole thing,
sales are always slower in summer and this latest round of BS has picked
them up quite a bit :)!

We have two new models coming out soon also that that doesnt hurt either.

Trev

by **Remco Moe** » Wed, 04 Aug 1999 04:00:00

Hmmmm Trev, I warn you at forehand, I like kidding.....

You would almost believe that Thomas Enterprise treat some customers
bad on purpose....... <g>

On a serious note, statements like this are bad for business in the
long run....even when they are totally true.

Remco

>The best thing about all this controversy is that our sales always increase
>as a result so actually its good for us even though we dont like to see it
>:)!

>This stuff is why you never see manufacturers posting public messages in
>RAS, they get tired of the "lets flame the big bad manufacturer" attitude
>that is displayed over and over again by certain individuals who just cant
>seem to resist. Its always the same guys every time too so we expect to see
>it.

>So far we've seen three confirmed sales that can be directly attributed to
>this latest series of attacks so we're laughing all the way to the bank<g>!

by **Thomas Enterprise** » Wed, 04 Aug 1999 04:00:00

>Hmmmm Trev, I warn you at forehand, I like kidding.....

>You would almost believe that Thomas Enterprise treat some customers
>bad on purpose....... <g>

>On a serious note, statements like this are bad for business in the
>long run....even when they are totally true.

>Remco

Remco,

We know but once in awhile we just cant resist winding someone up<g>!

I've just about had all the fun out of this anyhow, we're about to do what
all the other manufacturers and sim makers do, read, laugh and say
nothing<g>!

Trev

by **Thomas Enterprise** » Wed, 04 Aug 1999 04:00:00

>Methinks me smell a snivelling crybaby. Your bitterness shines through
>and makes your arguement, ***, or whatever you call it pretty empty.

>I never had any problems with my TSW2 or TE that were anything that
>wasn't correctly quickly and painlessly.

>Regards,

>Rick Carlson

Rick,

Thanks a lot, we apreciate loyalty :)!

Trev

by **Don Burnett** » Thu, 05 Aug 1999 04:00:00

Ditto,
I got one of the first production TSW2 units, pre-ordered it the day it was
posted on their website, which I believe was early March 98, and received it
if memory serves sometime in mid April 98. I had a glitch with the pots they
were putting in early on, and TE bent over backwards sending me different
pots to try - at no charge to myself. I eventually ended up running the
Digikey pots I ordered direct from them, and haven't looked back since. This
thing is as solid and smooth as the day I received it - and I do a lot of
racing, both online and offline.
I just changed my Digikey pots out for a new set, and other than oiling the
wheel springs one time early on to get rid of the squeak, haven't had a need
to do anything else to it.
Now, if I could just come up with the money to add the modular wiring,
buttons, and clutch pedal, I'll be set :)

- Don Burnette

Dburn on Ten
http://members.home.net/d.burnette/Sportsman%204.htm

by **Crash** » Fri, 06 Aug 1999 04:00:00

Ditto!!!

I have the 99th TSW that was manufactured. It is one of the old style--first
run type.(not a TSW2)

It's still working great and my nieces cannot even destroy it!!!

Crash
Steve

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