Methinks me smell a snivelling crybaby. Your bitterness shines through
and makes your arguement, ***, or whatever you call it pretty empty.
>> >Tell you what, you just keep believing that I said or implied things I
>> >did not. It doesn't change the facts. Besides, anyone reading the
>> >thread will come to that conclusion.
>> Randy,
>> First of all let me thank you for coming to our defense publicly, we
>> apreciate it very much :)
>Yes, I'm sure you do (kiss, kiss) It always helps to have a guy who has made up
>his mind ahead of time on your side. Facts just don't seem to get in the way of
>his argument.
>> I'm not really sure what Bob is reffering to as his bad experience, Dave Sr,
>> Jr and myself looked up all records we have on this subject and everything
>> shows that we turned the repair around in less than a week which I dont
>> think is too bad.
>Either you people are lying through your teeth or your database is something out
>of the stone age. For the last time. YOU NEVER REPAIRED THE ORIGINAL TSW. YOU
>REPLACED IT ALMOST FOUR MONTHS AFTER I REPORTED THE DEFECT.
>> Unfortunately we dont have sales records going back 3 years so I cant
>> comment on the circumstances of the actual sale or delivery time, I just
>> dont remember. I CAN say with absolute certainty that nothing like that
>> could possibly occur today.
>Ain't that convenient. The fact is that their sales records, documentation and
>apparenty their guarantees were written in crayon at that time.
>> As for certain other people who shall remain nameless we see these same guys
>> constantly run down the TSW and TE every time they get an opportunity, we
>> dont apreciate it but unfortunately there isnt much that can be done to stop
>> public attacks.
>I'll name him. It's ME! BOB CURTIN. And as a matter of fact, I've never run
>down the TSW. It's a good wheel, well worth the price, and the fact that I have
>some problems with TE has nothing to do with the quality of the unit.
>> Anyone who really knows our company and products, repair policies etc, knows
>> that all are the best in the industry and there are literally thousands of
>> TSW and TSW2 owners who couldnt be happier with thier purchase and we get
>> many emails and phone calls stating this.
>> I doubt that there are many companies who have been in business for 6 years
>> who do not have a small percentage of dissatisfied customers, I think this
>> could be said of any industry or product type. You cannot please all of the
>> people all of the time no matter how hard you try.
>Well, Bunkie, you haven't tried at all. I've never received any contact from
>TE, period. You're idea of smoothing over cistomer complaints is calling them
>liars on RAS. Fine. I'm sure spinning will work as well for you as it did for
>Bill Clinton, especially when you have Randy as your spin doctor.
>> One thing I do know for absolutly certain is that there is NO other company
>> that will go any further than we regularly do to assure customer
>> satisfaction.
>Unless their name is Bob Curtin.
>> Our products are built the way they are for 2 main reasons, one that they be
>> simple in design so that should anything ever break, it can be replaced from
>> a local source, thus eliminating the need for return and downtime.
>(Translation: Take a hike to the local RadShack--We aiin't got the time.)
>> No2, we are a small operation and we lack the fancy machinery to produce the
>> so called "polish" of other products. Frankly we dont see a need in any
>> case, our products are built to take serious everyday punishment and they do
>> not fail.
>I will back this statement up. They are bulletproof. Unfortunately I just
>happened to get two $400. units in a row with original defects. TE doesn't want
>to know about this, of course, and has Randy to back them up.
>> We have many TSW units that are over 5 years old and still in everyday use,
>> I doubt that this can be said of many other brands of racing sim wheel and
>> pedal units.
>> Trev