rec.autos.simulators

by **Stefan Hoogendoor** » Thu, 24 Dec 1998 04:00:00

>Hello everyone, i have a question,
>2 Springs in the accelerator pedal have broken, now i want to know if you
>can
>order these somewhere. I already tried thrustmaster itself, but so far no
>reply........

>Can anyone help ??

by **Stefan Hoogendoor** » Thu, 24 Dec 1998 04:00:00

Hello everyone, i have a question,
2 Springs in the accelerator pedal have broken, now i want to know if you
can
order these somewhere. I already tried thrustmaster itself, but so far no
reply........

Can anyone help ??

by **André van Garlin** » Thu, 24 Dec 1998 04:00:00

Je kan het gewoon op de support-site van Thrustmaster aangeven.
Kost niets, binnen 2 weken heb je het in huis

Pappa

Stefan Hoogendoorn heeft geschreven in bericht

>>Hello everyone, i have a question,
>>2 Springs in the accelerator pedal have broken, now i want to know if you
>>can
>>order these somewhere. I already tried thrustmaster itself, but so far no
>>reply........

>>Can anyone help ??

by **DJacob** » Thu, 24 Dec 1998 04:00:00

I am having similar problem with Thrustmaster. No reply to e-mail sent to

time spent on hold than I can stand.
Don

by **DAVID J ROBINSO** » Thu, 24 Dec 1998 04:00:00

I just replaced springs with ones I found at aircraft surplus store aroudn
where i live. They have been working great and i had a chioce on the
tension i wanted to boot.

DAve

> I am having similar problem with Thrustmaster. No reply to e-mail sent
to

more
> time spent on hold than I can stand.
> Don
> >I already tried thrustmaster itself, but so far no
> >>reply........

> >>Can anyone help ??

by **David A. Ewin** » Thu, 24 Dec 1998 04:00:00

>I am having similar problem with Thrustmaster. No reply to e-mail sent to

more
>time spent on hold than I can stand.

Thrustmaster are great at support. Just fill out the form on their webpage
(under "Support", if I remember correctly). Explain your problem and within
a few days (a week in my case back in October, here in the USA) you should
receive your replacement parts. They usually don't send any confirmation
e-mail.

Hope this helps,

Dave

by **MeatWate** » Fri, 25 Dec 1998 04:00:00

Could be because it's Christmas time that they didn't send them out yet, but
I can assure you that Thrustmaster ALWAYS send out spares, and they won't
even charge you.

Call this No. in Germany +49 0271 4889430 as they handle the support for
Europe. You'll have spares in no time!

Hope that helped

Mea***er

by **DJacob** » Fri, 25 Dec 1998 04:00:00

Did that and get a 404 error URL not found. Other times I got a login screen
where I needed a password. An e-mail confirmation would be so easy.

Not in my book, but thank you for the information Dave.

by **Pjc** » Fri, 25 Dec 1998 04:00:00

I filled out the form on TM's page and had replacement springs delivered to
me in Australia in around 2 weeks, at absolutely no charge, what I would
call outstanding service.

Peter Cook

>>Hello everyone, i have a question,
>>2 Springs in the accelerator pedal have broken, now i want to know if you
>>can
>>order these somewhere. I already tried thrustmaster itself, but so far no
>>reply........

>>Can anyone help ??

by **Ed Medli** » Fri, 25 Dec 1998 04:00:00

>>I am having similar problem with Thrustmaster. No reply to e-mail sent to

>more
>>time spent on hold than I can stand.

>Thrustmaster are great at support. Just fill out the form on their webpage
>(under "Support", if I remember correctly). Explain your problem and
within
>a few days (a week in my case back in October, here in the USA) you should
>receive your replacement parts. They usually don't send any confirmation
>e-mail.

>Hope this helps,

>Dave

Same here Dave, I just filled out the form, and was sent a supply of extra
springs. They seemed to have changed their supplier, as the new ones looked
a bit more heavy-duty. They also sent me an extra bungie for the wheel,
saying that some of the originals had been giving some problems. Mine is
slightly weak, but still usable, so I have that ready also if I need it
soon. I have no problems with TM support, and that is why I use their racing
products exclusively. There are more expensive products out there, but I
would rather pay a little less(dittoed from my wife) and get good support,
than to pay more and not know about their support.
Regards,
Ed Medlin

www.flyairwest.com
Reach me by ICQ. My ICQ# is 191942
Page me online through my Personal Communication Center:
http://wwp.mirabilis.com/191942
Send me E-mail Express directly to my computer screen

by **Eldre** » Fri, 25 Dec 1998 04:00:00

>>I am having similar problem with Thrustmaster. No reply to e-mail sent to

>more
>>time spent on hold than I can stand.

>Thrustmaster are great at support. Just fill out the form on their webpage
>(under "Support", if I remember correctly). Explain your problem and within
>a few days (a week in my case back in October, here in the USA) you should
>receive your replacement parts. They usually don't send any confirmation
>e-mail.

>Hope this helps,

>Dave

I've never had a problem. I just got parts for a T1 AND T2 last week. It took
about 10 days after my confirmation e-mail...
I just haven't FIXED the dang things yet... :(

Eldred

__

Put your message in a modem, and throw it in the ***-sea...
remove SPAM-OFF to reply.

by **Greg Cisk** » Fri, 25 Dec 1998 04:00:00

>as a result of various malfunctions. I refuse to put up with a product
>that breaks at LEAST once every month. I've had enough. As soon as I can
>scrape the money together in a couple of months I'm going to buy a TSW.

That must be some bad luck on your part. I've had a T2 for over 2 years.
The only problem is the pedal springs have broken (as of now a grand
total of 2). So don't think that all the units are like that. Plus we have
no way of knowing how you treated your TM stuff.

--
Header address intentionally scrambled to ward off the spamming hordes.

cisko [AT] ix [DOT] netcom [DOT] com

by **Eldre** » Sat, 26 Dec 1998 04:00:00

>First off, I'll say I've got no beef with Thrustmaster support. The people
>and response have always been, for me, first rate. Great folks.

>That said, I got fed up today when my T2 stopped holding calibration.
>I threw both my T2 and my Nascar Pro in the trash. I might add that these
>represented my second T2 and my third Nascar Pro. I bought the first of
>each model and the rest of them were all replacements sent by Thrustmaster
>as a result of various malfunctions. I refuse to put up with a product
>that breaks at LEAST once every month. I've had enough. As soon as I can
>scrape the money together in a couple of months I'm going to buy a TSW.

>-Chris Cavin-

I have one T1, and two T2's. I've broken ONE spring, and that put me in the
wall at Bristol.<ouch> The other problems have been sterring related (bungie,
pot) Mine would have problems about every 6-8 months, and I'd end up buying
another. My rationale was that I would eventually fix the broken ones, and I
could use them on my other network computers for multiplayer racing...
That said, I *am* considering a TSW. I just can't convince myself to spend
ANOTHER $350 or so...although I just spend $99.99 on a slot car set from Toys
'r Us <g> Sorry, but I can't remember who recommended that set, but thanks.

Eldred

__

Put your message in a modem, and throw it in the ***-sea...
remove SPAM-OFF to reply.

by **Andreas Gaid** » Sat, 26 Dec 1998 04:00:00

I can only judge about the TM-service in germany but this is fantastic.
Had a T2 with damaged wheel poti and within 3 (!!!) days I had a
completely new one! Although I bought a T3 before knowing the
service-hotline. I only mentioned it to the guy on the phone and got two
bundles with extra springs in every strenght fot the new wheel...

I never experienced such a service in germany!!!

Andreas Gaida

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