gone. A quick glance at the forum at www.act-labs.com will give you some
insight.
Caveat Emptor.
Glenn
Caveat Emptor.
Glenn
>Caveat Emptor.
>Glenn
I'm just wondering what happened. Did they get new upper management?
I can't believe one the tech support guys called us crybabies.
Anyway I have no problems anymore with the Performance Pedals after
the mod I did on them.
http://dragons.virtualave.net/karkrazy/index.html
--
karkrazy AT softhome DOT net
Here are some other ideas to use different types of springs and void
your warranty :):
http://www.sorgonet.com/robotics/actlabsmod/
http://tinyurl.com/19fc
--
karkrazy AT softhome DOT net
Mitch
> >Remember all the posts about the ACTLABS Force RS quality and support?
It's
> >gone. A quick glance at the forum at www.act-labs.com will give you some
> >insight.
> >Caveat Emptor.
> >Glenn
> That's just too bad. I will continue to recommend their shifters
> though, the best affordable at the moment. But once there are
> alternatives, AL should be worried. If more people would get on their
> case about fixing the damn Performance pedal springs, maybe progress
> will be made. Until then, they'll just ignore it.
> I'm just wondering what happened. Did they get new upper management?
> I can't believe one the tech support guys called us crybabies.
> Anyway I have no problems anymore with the Performance Pedals after
> the mod I did on them.
> http://dragons.virtualave.net/karkrazy/index.html
> --
> karkrazy AT softhome DOT net
Perhaps you could provide a specific thread on the forum your refering to.
Act-Labs Performance Pedals have been getting a real bad rap and it's
totally undeserved. They took some pre-orders from previous customers and
gave them a deal, (I was one of them.) The first production run had a few
problems but Act-Labs has been 100% supportive and responsive to their
customers. I've been using the replacement set they sent me for about 4
months now with no problems, (about 250-300 hours.)
I have the Act-Labs Force RS, GPL Sifter and Performance Pedals and the
weakest link as far as I'm concerned is the Force RS wheel. First of all
it's an ugly sum***. Looks like SpeedRacer on LSD. Second, the shape of
the wheel just doesn't suit me at all. I'm 6' tall and my 5'4" fat-assed
old lady has bigger hands than I do, (insert smart-assed comment here.) I
could race with my old LWFF for hours but the Force RS just wears out my
hands. The shape of the wheel and the placement of the spokes just don't
suit me. Such is life.
The wheel may or may not suit you. The shifter may or may not suit you.
The pedals may or may not suit you. But there is absolutely nothing wrong
with AL's vision or execution. They provide quality equipment at an
extrodinary price.
> Mitch
> > On Wed, 4 Sep 2002 18:33:00 -0400, "Glenn Campbell"
> > >Remember all the posts about the ACTLABS Force RS quality and support?
> It's
> > >gone. A quick glance at the forum at www.act-labs.com will give you
some
> > >insight.
> > >Caveat Emptor.
> > >Glenn
> > That's just too bad. I will continue to recommend their shifters
> > though, the best affordable at the moment. But once there are
> > alternatives, AL should be worried. If more people would get on their
> > case about fixing the damn Performance pedal springs, maybe progress
> > will be made. Until then, they'll just ignore it.
> > I'm just wondering what happened. Did they get new upper management?
> > I can't believe one the tech support guys called us crybabies.
> > Anyway I have no problems anymore with the Performance Pedals after
> > the mod I did on them.
> > http://www.racesimcentral.net/
> > --
> > karkrazy AT softhome DOT net
I should have been more specific. The General discussion forum has several
threads describing the inaccessibility of their technical support team.
Don't get me wrong. This has only happened over the last 3 months. I love
the product. Just pray that nothing goes wrong now.
> Perhaps you could provide a specific thread on the forum your refering to.
> Act-Labs Performance Pedals have been getting a real bad rap and it's
> totally undeserved. They took some pre-orders from previous customers and
> gave them a deal, (I was one of them.) The first production run had a few
> problems but Act-Labs has been 100% supportive and responsive to their
> customers. I've been using the replacement set they sent me for about 4
> months now with no problems, (about 250-300 hours.)
> I have the Act-Labs Force RS, GPL Sifter and Performance Pedals and the
> weakest link as far as I'm concerned is the Force RS wheel. First of all
> it's an ugly sum***. Looks like SpeedRacer on LSD. Second, the shape
of
> the wheel just doesn't suit me at all. I'm 6' tall and my 5'4" fat-assed
> old lady has bigger hands than I do, (insert smart-assed comment here.) I
> could race with my old LWFF for hours but the Force RS just wears out my
> hands. The shape of the wheel and the placement of the spokes just don't
> suit me. Such is life.
> The wheel may or may not suit you. The shifter may or may not suit you.
> The pedals may or may not suit you. But there is absolutely nothing wrong
> with AL's vision or execution. They provide quality equipment at an
> extrodinary price.
> > Perhaps I was one of the lucky ones, but a couple months ago they sent
me
> a
> > set of replacement pedals no questions asked.. Go figure..
> > Mitch
> > > On Wed, 4 Sep 2002 18:33:00 -0400, "Glenn Campbell"
> > > >Remember all the posts about the ACTLABS Force RS quality and
support?
> > It's
> > > >gone. A quick glance at the forum at www.act-labs.com will give you
> some
> > > >insight.
> > > >Caveat Emptor.
> > > >Glenn
> > > That's just too bad. I will continue to recommend their shifters
> > > though, the best affordable at the moment. But once there are
> > > alternatives, AL should be worried. If more people would get on their
> > > case about fixing the damn Performance pedal springs, maybe progress
> > > will be made. Until then, they'll just ignore it.
> > > I'm just wondering what happened. Did they get new upper management?
> > > I can't believe one the tech support guys called us crybabies.
> > > Anyway I have no problems anymore with the Performance Pedals after
> > > the mod I did on them.
> > > http://www.racesimcentral.net/
> > > --
> > > karkrazy AT softhome DOT net
> I should have been more specific. The General discussion forum has
several
> threads describing the inaccessibility of their technical support team.
> Don't get me wrong. This has only happened over the last 3 months. I
love
> the product. Just pray that nothing goes wrong now.
> > A few months ago I got a new set too. They're great! I'm sure they
don't
> > quite compare to BRD Speed 7's or a set of Redlines but then again both
of
> > those run about 6 or 7 times the money (7 or 8 times once you add in
> > shipping.)
> > Perhaps you could provide a specific thread on the forum your refering
to.
> > Act-Labs Performance Pedals have been getting a real bad rap and it's
> > totally undeserved. They took some pre-orders from previous customers
and
> > gave them a deal, (I was one of them.) The first production run had a
few
> > problems but Act-Labs has been 100% supportive and responsive to their
> > customers. I've been using the replacement set they sent me for about 4
> > months now with no problems, (about 250-300 hours.)
> > I have the Act-Labs Force RS, GPL Sifter and Performance Pedals and the
> > weakest link as far as I'm concerned is the Force RS wheel. First of
all
> > it's an ugly sum***. Looks like SpeedRacer on LSD. Second, the shape
> of
> > the wheel just doesn't suit me at all. I'm 6' tall and my 5'4"
fat-assed
> > old lady has bigger hands than I do, (insert smart-assed comment here.)
I
> > could race with my old LWFF for hours but the Force RS just wears out my
> > hands. The shape of the wheel and the placement of the spokes just
don't
> > suit me. Such is life.
> > The wheel may or may not suit you. The shifter may or may not suit you.
> > The pedals may or may not suit you. But there is absolutely nothing
wrong
> > with AL's vision or execution. They provide quality equipment at an
> > extrodinary price.
> > > Perhaps I was one of the lucky ones, but a couple months ago they sent
> me
> > a
> > > set of replacement pedals no questions asked.. Go figure..
> > > Mitch
> > > > On Wed, 4 Sep 2002 18:33:00 -0400, "Glenn Campbell"
> > > > >Remember all the posts about the ACTLABS Force RS quality and
> support?
> > > It's
> > > > >gone. A quick glance at the forum at www.act-labs.com will give
you
> > some
> > > > >insight.
> > > > >Caveat Emptor.
> > > > >Glenn
> > > > That's just too bad. I will continue to recommend their shifters
> > > > though, the best affordable at the moment. But once there are
> > > > alternatives, AL should be worried. If more people would get on
their
> > > > case about fixing the damn Performance pedal springs, maybe progress
> > > > will be made. Until then, they'll just ignore it.
> > > > I'm just wondering what happened. Did they get new upper
management?
> > > > I can't believe one the tech support guys called us crybabies.
> > > > Anyway I have no problems anymore with the Performance Pedals after
> > > > the mod I did on them.
> > > > http://www.racesimcentral.net/
> > > > --
> > > > karkrazy AT softhome DOT net
I love this company for two years. But over the last three
months it has went down quickly!
Seeing this post just reminded me that I ordered
replacement springs about three weeks ago and
have never received them or an email response.
I sent them my purchase order for the warranty.
I used to be able to call up the 800 number, go
to ext: 126 and talk to nice guy there who would
help you out and send parts within a week.
And over two years, I've replaced just about
everything on my A-L ForceRS/Shifter/P-pedals.
(including the steering column!)
I just called and the receptionist said there was
no one to talk to. Only one guy is responsible for
tech support, parts and parts shipping!
I see clouds rolling in fast....
I hate to be a pessimist and dog this company,
but saving money by providing bad service is
a great way to eventually not to have to provide
any service at all...
Wonder if it had anything to do with that company
buying them out last year?
They said nothing would change...
....snipped....
Woohoo... FOOTBALL TIME....GO NINERS...LOOKIN FOR 6th...
Mitch
> Woohoo... FOOTBALL TIME....GO NINERS...LOOKIN FOR 6th...
> Mitch
> > I agree with that assessment completely...
> > I love this company for two years. But over the last three
> > months it has went down quickly!
> > Seeing this post just reminded me that I ordered
> > replacement springs about three weeks ago and
> > have never received them or an email response.
> > I sent them my purchase order for the warranty.
> > I used to be able to call up the 800 number, go
> > to ext: 126 and talk to nice guy there who would
> > help you out and send parts within a week.
> > And over two years, I've replaced just about
> > everything on my A-L ForceRS/Shifter/P-pedals.
> > (including the steering column!)
> > I just called and the receptionist said there was
> > no one to talk to. Only one guy is responsible for
> > tech support, parts and parts shipping!
> > I see clouds rolling in fast....
> > I hate to be a pessimist and dog this company,
> > but saving money by providing bad service is
> > a great way to eventually not to have to provide
> > any service at all...
> > Wonder if it had anything to do with that company
> > buying them out last year?
> > They said nothing would change...
> > ....snipped....
Do you think they're abandoning the racing sim market? Over at the
MAME news groups, the peeps there are buzzing about the AL light guns.
AL is a very small company, and with no decent tech support, they're
just like any other company.
They no longer have the edge they use to anymore. The Momo is a
better FF wheel. From what I've read, they work with PS2 and PC, with
no need for a stupid cartridge system.
--
karkrazy AT softhome DOT net
--
karkrazy AT softhome DOT net
I'll order up some replacements and report back on the results.
BTW: These parts will not be ordered under my name as the pedals were a
birthday present from my aforementioned fat-assed old lady who does not
share my surname. The fact that I have said nice things about Act-Labs
while others were not should have no bearing.
BTW2: I secretly hope that Act-Labs support has gone in the toilet because
I've been looking for a good excuse to buy a set of BRD's.
> >I just called and the receptionist said there was
> >no one to talk to. Only one guy is responsible for
> >tech support, parts and parts shipping!
> >I see clouds rolling in fast....
> That would explain why it takes so long now to get replacement
> springs. Plus they want to you send back your old busted springs too!
> Double the wait.
> --
> karkrazy AT softhome DOT net