rec.autos.simulators

ACTLABS Customer Service has gone in the toilet.

Schoone

ACTLABS Customer Service has gone in the toilet.

by Schoone » Sun, 08 Sep 2002 06:56:39

From what I heard you need to have proof of purchase, the original
receipt/invoice number otherwise your SOL.


> As luck would have it;  I had a throttle spring break today, (see what you
> get when you shoot your mouth off.)

> I'll order up some replacements and report back on the results.

> BTW:  These parts will not be ordered under my name as the pedals were a
> birthday present from my aforementioned fat-assed old lady who does not
> share my surname.  The fact that I have said nice things about Act-Labs
> while others were not should have no bearing.

> BTW2:  I secretly hope that Act-Labs support has gone in the toilet
because
> I've been looking for a good excuse to buy a set of BRD's.



> > On Thu, 5 Sep 2002 17:31:09 -0400, "Glaspak"

> > >I just called and the receptionist said there was
> > >no one to talk to. Only one guy is responsible for
> > >tech support, parts and parts shipping!
> > >I see clouds rolling in fast....

> > That would explain why it takes so long now to get replacement
> > springs.  Plus they want to you send back your old busted springs too!
> > Double the wait.

> > --
> > karkrazy AT softhome DOT net

Rick Boy

ACTLABS Customer Service has gone in the toilet.

by Rick Boy » Sun, 08 Sep 2002 07:14:21

And why wouldn't someone have such info?  They make no claims of
transferrable warranties.  Further, they make no claims of free replacement
parts for life.  Further still, these bad boys were originally shipped from
Canuckville, (Vancouver) to Detroit, (HockeyTown [he he]) for a whopping
$65, (US.)


> From what I heard you need to have proof of purchase, the original
> receipt/invoice number otherwise your SOL.



> > As luck would have it;  I had a throttle spring break today, (see what
you
> > get when you shoot your mouth off.)

> > I'll order up some replacements and report back on the results.

> > BTW:  These parts will not be ordered under my name as the pedals were a
> > birthday present from my aforementioned fat-assed old lady who does not
> > share my surname.  The fact that I have said nice things about Act-Labs
> > while others were not should have no bearing.

> > BTW2:  I secretly hope that Act-Labs support has gone in the toilet
> because
> > I've been looking for a good excuse to buy a set of BRD's.



> > > On Thu, 5 Sep 2002 17:31:09 -0400, "Glaspak"

> > > >I just called and the receptionist said there was
> > > >no one to talk to. Only one guy is responsible for
> > > >tech support, parts and parts shipping!
> > > >I see clouds rolling in fast....

> > > That would explain why it takes so long now to get replacement
> > > springs.  Plus they want to you send back your old busted springs too!
> > > Double the wait.

> > > --
> > > karkrazy AT softhome DOT net

Schoone

ACTLABS Customer Service has gone in the toilet.

by Schoone » Sun, 08 Sep 2002 07:59:28

I was just saying is all since you got them as a gift I thought maybe you
wouldn't have it.  Sorry for even mentioning it.


> And why wouldn't someone have such info?  They make no claims of
> transferrable warranties.  Further, they make no claims of free
replacement
> parts for life.  Further still, these bad boys were originally shipped
from
> Canuckville, (Vancouver) to Detroit, (HockeyTown [he he]) for a whopping
> $65, (US.)



> > From what I heard you need to have proof of purchase, the original
> > receipt/invoice number otherwise your SOL.



> > > As luck would have it;  I had a throttle spring break today, (see what
> you
> > > get when you shoot your mouth off.)

> > > I'll order up some replacements and report back on the results.

> > > BTW:  These parts will not be ordered under my name as the pedals were
a
> > > birthday present from my aforementioned fat-assed old lady who does
not
> > > share my surname.  The fact that I have said nice things about
Act-Labs
> > > while others were not should have no bearing.

> > > BTW2:  I secretly hope that Act-Labs support has gone in the toilet
> > because
> > > I've been looking for a good excuse to buy a set of BRD's.



> > > > On Thu, 5 Sep 2002 17:31:09 -0400, "Glaspak"

> > > > >I just called and the receptionist said there was
> > > > >no one to talk to. Only one guy is responsible for
> > > > >tech support, parts and parts shipping!
> > > > >I see clouds rolling in fast....

> > > > That would explain why it takes so long now to get replacement
> > > > springs.  Plus they want to you send back your old busted springs
too!
> > > > Double the wait.

> > > > --
> > > > karkrazy AT softhome DOT net

Rick Boy

ACTLABS Customer Service has gone in the toilet.

by Rick Boy » Sun, 08 Sep 2002 08:37:42

No need to be sorry.  Wish I could think of something sung by Schooner and
apply an appropriate penance. :-)  I'm extremely disappointed that Glen
Campbell wouldn't even reply with a little, "Wichita Lineman" or something.

Yet another BTW:  Your pedals look great and I sincerely hope you can make
them happen.  I, for one, don't care if you use springs, bungee cords, or
hampsters in a habitrail as long as they work.

Best wishes,
Rick


> I was just saying is all since you got them as a gift I thought maybe you
> wouldn't have it.  Sorry for even mentioning it.



> > And why wouldn't someone have such info?  They make no claims of
> > transferrable warranties.  Further, they make no claims of free
> replacement
> > parts for life.  Further still, these bad boys were originally shipped
> from
> > Canuckville, (Vancouver) to Detroit, (HockeyTown [he he]) for a whopping
> > $65, (US.)



> > > From what I heard you need to have proof of purchase, the original
> > > receipt/invoice number otherwise your SOL.



> > > > As luck would have it;  I had a throttle spring break today, (see
what
> > you
> > > > get when you shoot your mouth off.)

> > > > I'll order up some replacements and report back on the results.

> > > > BTW:  These parts will not be ordered under my name as the pedals
were
> a
> > > > birthday present from my aforementioned fat-assed old lady who does
> not
> > > > share my surname.  The fact that I have said nice things about
> Act-Labs
> > > > while others were not should have no bearing.

> > > > BTW2:  I secretly hope that Act-Labs support has gone in the toilet
> > > because
> > > > I've been looking for a good excuse to buy a set of BRD's.



> > > > > On Thu, 5 Sep 2002 17:31:09 -0400, "Glaspak"

> > > > > >I just called and the receptionist said there was
> > > > > >no one to talk to. Only one guy is responsible for
> > > > > >tech support, parts and parts shipping!
> > > > > >I see clouds rolling in fast....

> > > > > That would explain why it takes so long now to get replacement
> > > > > springs.  Plus they want to you send back your old busted springs
> too!
> > > > > Double the wait.

> > > > > --
> > > > > karkrazy AT softhome DOT net

Glenn Campbel

ACTLABS Customer Service has gone in the toilet.

by Glenn Campbel » Sun, 08 Sep 2002 09:18:39

OK..OK...I'll bite!

"I've got my feet in LA, but my mind's on Tennessee".

It sounds much better at my place.

Cheers,

Glenn


something.

Rick Boy

ACTLABS Customer Service has gone in the toilet.

by Rick Boy » Sun, 08 Sep 2002 09:56:56

Hey your a good sport!  Nice to meet you.  Sorry I dropped an "n" from your
name in my last post.


> OK..OK...I'll bite!

> "I've got my feet in LA, but my mind's on Tennessee".

> It sounds much better at my place.

> Cheers,

> Glenn



> > No need to be sorry.  Wish I could think of something sung by Schooner
and
> > apply an appropriate penance. :-)  I'm extremely disappointed that Glen
> > Campbell wouldn't even reply with a little, "Wichita Lineman" or
> something.

Glenn Campbel

ACTLABS Customer Service has gone in the toilet.

by Glenn Campbel » Sun, 08 Sep 2002 11:33:37

And you!  I've lost the "n" many times before.

No worries,

G.


checkmysignat..

ACTLABS Customer Service has gone in the toilet.

by checkmysignat.. » Mon, 09 Sep 2002 04:56:31



You have to send your old springs back too, so keep them.  Here is the
official response from the AL forum:

<quote>
Hello,

We have made some minor changes in our parts handling.

If you are not under warranty, parts can be purchased directly from
our tech support department by e-mailing them at

If you are under warranty, and you would like parts shipped to you,
you are now required to send the failed part to us. The reason for
this change is that we have been receiving a large number of false
claims for "failed" parts. To give you an idea, we were finding that
only 50% of parts requests were actually legitimate. The other half of
requests were from individuals just looking for extra parts. It is
unfortunate that a few dishonest people were taking advantage of the
system, but we need to keep costs for such services reasonable for
both us AND our legitimate customers. Obviously, if our costs go up,
we need to pass this on to our customers.

Like any store, we too require proof of purchase for warranty. This is
quite standard and is used to ensure that customers have purchased
from us or an authorized dealer. The requirement of an invoice for
warranty work is the norm rather than an exception.

FYI, the cost of returning a set of springs to us is well under $3.00
USD, so the cost factor is really not significant. This is definitely
cheaper than shipping an entire product back to us.

ACT LABS have always supported its customers and will continue to do
so. We do however, need to protect ourselves AND our customers from
costs resulting from misrepresented claims.

Raymond, ACT LABS

</quote>

--
karkrazy AT softhome DOT net


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