rec.autos.simulators

Needed new pedal springs for my TM Nascar Pro. Ordered them 7-11-99,
received them this afternoon, 7-15-99. Not too shabby. Cross country to New
Jersey in 4 days from the date of order. I think Thrustmaster has set a new
record in the delivery dept. Last time I ordered springs it took over 1
month to receive them. So...a big hats off the the service dept. And I know
what you're thinking, they shouldn't have broken in the first place, and I
agree. But, it is nice to see that they finally have a handle on things (at
least in my case)
-- See ya in the pits
Dean
I have a terrible memory. In fact my memory's so bad I can't remember how
long it's been since I've forgotten anything.

Just to add Dean; I sent one of my beat-up, burnt-out TM Nascar
Sprint wheels back & I got a brand new one within 2weeks. I am
satisfied {to say the least} & a little surprised! <g>..Cost $10.05
for shipping out and I am in New Jersey also.. <BG>
No complaints here about TM.. Thom_j.

For the time being, it looks like if the part you want isn't listed in
the section of the webpages
<http://www.thrustmaster.com/support/cs/customer/login.cfm>
you will have to place a phone call to see if they can send you the
part(s) or require you send in the unit for repair.  

They are trying to find a middle ground that will not require long
waits on the phone (your dime -- long distance).  

Hang in there folks, Thrustmaster has always been known for their
customer support.  They have gone through some hiccup stages in this
department in the past, but to my knowledge there are very few companies
world-wide that can beat TM when it comes to customer service.

% Just to add Dean; I sent one of my beat-up, burnt-out TM Nascar
% Sprint wheels back & I got a brand new one within 2weeks. I am
% satisfied {to say the least} & a little surprised! <g>..Cost $10.05
% for shipping out and I am in New Jersey also.. <BG>
% No complaints here about TM.. Thom_j.

% >
% > Needed new pedal springs for my TM Nascar Pro. Ordered them 7-11-99,
% > received them this afternoon, 7-15-99. Not too shabby. Cross country to
% New
% > Jersey in 4 days from the date of order. I think Thrustmaster has set a
% new
% > record in the delivery dept. Last time I ordered springs it took over 1
% > month to receive them. So...a big hats off the the service dept. And I
% know
% > what you're thinking, they shouldn't have broken in the first place, and I
% > agree. But, it is nice to see that they finally have a handle on things
% (at
% > least in my case)
% > -- See ya in the pits
% > Dean
% > I have a terrible memory. In fact my memory's so bad I can't remember how
% > long it's been since I've forgotten anything.

--
**************************** Michael E. Carver *************************
     Upside out, or inside down...False alarm the only game in town.

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=<[ /./.  [-  < ]>=-=-=-=-=-=-=-=-=-=-=-=-=-=

I've had the TM Super Sport wheel for 6-7 months now, and the wheel
had a lot of play in it when I lightly pushed the rim of the wheel
forward with my right hand and then lightly pulled the rim towards me
with my left hand. Clunk, clunk. I sent the wheel back to TM with the
proper RMA and just under 2 weeks recieved my box back from them with
a different used wheel in it and a invoice that said, "replaced
another new fully tested unit. rm.." As far as wheel movement, it was
WORSE by far, than the one I sent in. I did tell them the wheel shaft
was loose when I sent it in. I am mechanically inclined, so I fixed
their replacement wheel with .002 and .003 shims. I guess I didn't
know how they would handle this "loose" wheel, but this is what
happend to me. BTW, 10 days without GPL while they took one wheel out
of another box and put it in mine wasn't much fun either.

                            http://www.racesimcentral.net/
                   Australian Super Touring News and Information

I feel for your plight, but to keep up the good name of TM in the UK I will
relay my experience: Needed new steering pot for my TMF1, went to the website
where I'd ordered parts before for my old T2 but found that I could only get
springs.  Since I was there I ordered some of those (just in case - be
prepared...) emailed UK customer support that night asking where to buy a pot
from, next day got a reply stating that they'd include a steering wheel pot
in my springs order.  The package arrived two days later.

This is the reason I stuck with TM when I wanted to get a split axis
replacement for the T2.

I'm a fan.

Mark
Reading, UK

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