>>I just wanted to post to try to give this group a little perspective. I am
>>the Customer Service Manager at ThrustMaster, Inc. Your satisfaction
>>guarantees that I have a job. Actually it is more accurate to say that the
>>satisfaction of the greatest number of ThrustMaster customers is
>>guarantee's my employment. You did not specify how many springs you
>>replaced in your T2. That was an acknowledged problem, but it was not a
>>problem with 100% of our users. This group needs to realize that a) you
>>actually represent a very small portion of the buying community b) you
>>admit again and again that you use the daylights out of your products.
>On the other hand, I imagine that people in this group are easier on their
>wheels than the typical consumer. More use, but not harse use. How long
>would your wheel last as a demo at a Circuit City for example.
>>Some people have had problems with our springs, but I assure you, I get to
>>see all of the numbers, how many we have sold versus how many springs I
>>have shipped. That number is less than half of a percent. This group sees
>The wheel hasn't been out long enough to see the flood of broken springs
>that you will see. It seems that the springs break after about one month.
>This has happened to me twice, and both times, it was after exactly 30 days
>of use. I only race F1RS, and you have to be very gentle on the throttle in
>that game. The support person that I talked to said that you are supplying
>a new type of spring now for the Nascar Pro, so there must be some concern
>there about the spring problem. The other problem that shows up with the
>Nascar Pro is the wheel buttons. They stop functioning after a couple of
>weeks. Mine did, and I rarely press these buttons. People that have opened
>the wheel up mentioned rubbing in the column and poor attachment.
>I don't have a problem with your support department. In fact, I've always
>received superb service, and this is the reason why I continue to purchase
>your products after experiencing problems. It's your engineering and
>testing departments that need work. I can't imagine that the Nascar Pro was
>adequately tested as far as the spring and button problems are concerned.
>If you pop the cover off of the Nascar Pro Pedals and see the tremendous
>stress that the accelerator pedals are under, I'm suprised that they last
>longer than a week. The only reason that the brake springs don't break is
>because they're usually only pressed mildly and never fully depressed.
>>the problem more because they use the wheel more strenuously and
>>consistently than the average user. We should have over designed the
>>springs on the Nascar to accomodate this fact. I was pretty pissed off
>>when we got the first call about broken Nascar springs. I thought we left
>>that problem with the T2. Again, it is a small threshold problem, but one
>A threshold problem. No way. I believe that you are up to your ears in
>broken spring problems.
>--
>Kevin
>(Remove the "x-" prefix from my address in order to reply via email)
Just for clarification, different Kevin than posted the original. :)
