rec.autos.simulators

Sierra reply to game won't run

Steve Rosk

Sierra reply to game won't run

by Steve Rosk » Fri, 16 Feb 2001 01:53:45

OK, I've been patient and trying new drivers ect and not flaming anyone, but
just got this reply from Sierra tech support:

"Hello,

Based on the information sent, it does sem if your video drivers are
out of date.  You will want to update those, failing that, should
the game still not run, it will be necessary to return the game."

1st, I DID install the latest drivers for my V3. (will reinstall again
tonight, I guess)
2nd, tech support is telling me to return the game???

How is that tech support??

Thought about replacing my old CD-ROM, but how do I know the new one will
work?

As you can probably tell, I'm not very happy....

Cliff Roma

Sierra reply to game won't run

by Cliff Roma » Fri, 16 Feb 2001 02:08:52

I think I would rather have them tell me to return it if they did not think
my hardware would work than to blow smoke up my ***by having me try a
thousand things..

What drivers did you install for you V3?  I know that when I had my V3 I
used the drivers "v3-w9x-1.06.00.exe" and they worked great.


Dog-Le

Sierra reply to game won't run

by Dog-Le » Fri, 16 Feb 2001 03:57:24

**** Post for FREE via your newsreader at post.usenet.com ****

Sierra will not care ONE BIT about the people that have problems due to the
Copy Protection.  Nothing we say will change their minds on this.

They will happilly give up the percentage of buyers that have a problem with
the Copy Protection.

-Larry


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gave

Sierra reply to game won't run

by gave » Fri, 16 Feb 2001 05:56:35

 I don't know if this will help any but here goes anyhow:
  Sometime back I couldn't get N4 or Heat to run on my machine. I had
reinstalled the sim/demo,  and installed the newest vid drivers but it still
wouldn't work.  Well I took a second look at the instructions to install the
newest drivers. The docs asked me to revert back to Standard VGA, reboot and
then install the newest drivers. I blew those steps off thinking that all I
had to do was install the new drivers from Device Manager. THAT turned out
to be the problem.  Finally, in desperation I followed those directions to
the T and  both the demo and Heat work perfectly.
   May help you or  may not but at least have a look at your vid driver
install directions and try to remember if you followed em exactly.
   Good luck,
Gavel
Steve Rosk

Sierra reply to game won't run

by Steve Rosk » Fri, 16 Feb 2001 05:56:11

I installed the 1.07 drivers


> I think I would rather have them tell me to return it if they did not
think
> my hardware would work than to blow smoke up my ***by having me try a
> thousand things..

> What drivers did you install for you V3?  I know that when I had my V3 I
> used the drivers "v3-w9x-1.06.00.exe" and they worked great.



> > OK, I've been patient and trying new drivers ect and not flaming anyone,
> but
> > just got this reply from Sierra tech support:

> > "Hello,

> > Based on the information sent, it does sem if your video drivers are
> > out of date.  You will want to update those, failing that, should
> > the game still not run, it will be necessary to return the game."

> > 1st, I DID install the latest drivers for my V3. (will reinstall again
> > tonight, I guess)
> > 2nd, tech support is telling me to return the game???

> > How is that tech support??

> > Thought about replacing my old CD-ROM, but how do I know the new one
will
> > work?

> > As you can probably tell, I'm not very happy....

Jeff Vince

Sierra reply to game won't run

by Jeff Vince » Sat, 17 Feb 2001 00:33:53

On Wed, 14 Feb 2001 11:53:45 -0500, "Steve Rosko"


>OK, I've been patient and trying new drivers ect and not flaming anyone, but
>just got this reply from Sierra tech support:

>"Hello,

>Based on the information sent, it does sem if your video drivers are
>out of date.  You will want to update those, failing that, should
>the game still not run, it will be necessary to return the game."

>1st, I DID install the latest drivers for my V3. (will reinstall again
>tonight, I guess)
>2nd, tech support is telling me to return the game???

>How is that tech support??

>Thought about replacing my old CD-ROM, but how do I know the new one will
>work?

>As you can probably tell, I'm not very happy....

   Steve, we feel your pain (I just read through your ten or so
messages in the last few days).

   Do note though, that on the bottom of the box, minimum requirements
include an 8x CD-ROM (and you've stated your CD is sub-8X).  In the
past I've thought a CD-ROM speed requirement was hokey, probably just
so the customer doesn't get impatient with an older, slower drive.
After all, if you only use it to install, once the program's on your
HD, it doesn't matter if your CD is 1X or 100X, right?  Well, in this
case, with the SecuROM CD protection, maybe, just maybe, they really
*mean* that an 8X CD is a true *requirement*.

   It seems a bit silly to have to buy a new CD-ROM just to "play a
game" (when your old one works fine otherwise).  OTOH, it isn't the
first or last time we'll buy hardware just to run the latest sim.  And
you're lucky, since it's only a $40 or so purchase and you got five
years or so of use out of your old CD-ROM (which is a great lifetime
for any piece of computer equipment nowadays).

   As far as the new one working, I doubt it will be a problem, since
it seems to be primarily newer CD-RWs and DVDs that have the problem,
not plain old dumb CD-ROMs.  Just in case, are there any local stores
that don't charge a restocking fee?  (We've got Best Buy, Circuit
City, and CompUSA and they all stick it to you. :( )

   Good luck.  And see you on the track.  :)

"But in a way, fear is a big part of racing, because if there was
nothing to be frightened of, and no limit, any fool could get into
a motor car and racing would not exist as a sport." -- Jim Clark

Steve Rosk

Sierra reply to game won't run

by Steve Rosk » Sat, 17 Feb 2001 02:29:34

Thanks, Jeff.  Just got back from Best Buy.  Picked up 52X CD-ROM for $30
after the $10 mail in rebate.  Manufacturer is Pine !?  I'll replace my old
one tonight or tomorrow.  Since the game runs fine with the no-cd exe, I
have to believe my system's OK to run the game.  Just have to get it started
:-)  I'll report results as soon as I get it in.
Steve

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