rec.autos.simulators

T2 Excellent Service Support

JHeile70

T2 Excellent Service Support

by JHeile70 » Mon, 29 Sep 1997 04:00:00

If you are thinking of buying a new wheel, let me say that thrustmaster
offers great support for their products AFTER you have purchased the item.
I have a T2 wheel and the wheel bungee cord became frayed and would not
offer the crisp return to center that I like. I e-mailed Thrustmaster
asking for info on where to purchase replacement parts, and within two days
they e-mailed a reply stating that the part would be sent free! I just
wanted to share this story, as usually customer support stories are
nightmarish tales of hours of muzak while on hold with some voice mail
system, shuffling between departments that don't handle your particular
problem.

Mark Daviso

T2 Excellent Service Support

by Mark Daviso » Mon, 29 Sep 1997 04:00:00


> If you are thinking of buying a new wheel, let me say that thrustmaster
> offers great support for their products AFTER you have purchased the item.
> I have a T2 wheel and the wheel bungee cord became frayed and would not
> offer the crisp return to center that I like. I e-mailed Thrustmaster
> asking for info on where to purchase replacement parts, and within two days
> they e-mailed a reply stating that the part would be sent free! I just
> wanted to share this story, as usually customer support stories are
> nightmarish tales of hours of muzak while on hold with some voice mail
> system, shuffling between departments that don't handle your particular
> problem.

My wheel pot went after a year.  I took the assembly to TM (it's only a
half hour away) expecting a repair and to pick it up a few days later,
but the guy there just gave me a new wheel.

I'm happy.

Mark
Reading, UK

NOSP

T2 Excellent Service Support

by NOSP » Tue, 30 Sep 1997 04:00:00


> If you are thinking of buying a new wheel, let me say that thrustmaster
> offers great support for their products AFTER you have purchased the item.
> I have a T2 wheel and the wheel bungee cord became frayed and would not
> offer the crisp return to center that I like. I e-mailed Thrustmaster
> asking for info on where to purchase replacement parts, and within two days
> they e-mailed a reply stating that the part would be sent free! I just
> wanted to share this story, as usually customer support stories are
> nightmarish tales of hours of muzak while on hold with some voice mail
> system, shuffling between departments that don't handle your particular
> problem.

I agree. I have excellent customer service from TM. I told them right up
front that my T1 was 4-5 years old and they have sent me replacement
parts on three different occasions... brake springs, then steering pots
and most recently the adaptor for win 95. How many companies still
provide this kind of service after 4-5 years? I can't say enough good
things about Thrustmaster.IMHO

See ya in the winners circle!

Joel Willste

T2 Excellent Service Support

by Joel Willste » Sat, 04 Oct 1997 04:00:00



Edward,

     I can second your comments about Thrustmaster. I have emailed them
on several occasions about broken springs and failed a pot on my T2. I
have always recieved replacement parts at no charge within 10 days.

     Once I needed a replacement spring for an upcoming league race,they
shipped the spring 2nd day ups at no charge.

     Thrustmaster service is certainly the standard that others should
follow. I'm a loyal customer for life.

Regards,

Joel Willstein


1. Thrustmaster - THANKS! Excellent product support!

2. TNFS-SE doesn't support T2 and Wingman Extreme in DOS

3. READ TNFS-SE DOES support T2

4. Does GP2 Support Thrustmaster T2 Wheel and Pedals??

5. Thrustmaster T2 support

6. Does Destruction Derby 2 support T2

7. Does DD2 support the T2 wheel?

8. X-CAR: BethSoft STILL won't properly support ThrustMaster T2.

9. X-CAR: BethSoft STILL won't properly support ThrustMaster T2.

rec.autos.simulators is a usenet newsgroup formed in December, 1993. As this group was always unmoderated there may be some spam or off topic articles included. Some links do point back to racesimcentral.net as we could not validate the original address. Please report any pages that you believe warrant deletion from this archive (include the link in your email). RaceSimCentral.net is in no way responsible and does not endorse any of the content herein.