rec.autos.simulators

GTL - NO TECH SUPPORT IN US

Jock

GTL - NO TECH SUPPORT IN US

by Jock » Sat, 25 Feb 2006 02:11:14

Bought GTL, installed it, Starforce and all, and tried to run it. When I
clicked the drive button, the game just dropped to desktop. Every track,
every time I tried. Since all my drivers were up-to-date, and every other
game I own doesn't have a problem, I went to the website for the game and
looked for "technical support". It said, send an email to Viva. I did .....
no reply. I sent another ..... no reply. It's now two weeks, and I've sent
yet another, but no reply.

Some people have no problem with the game, a lot of others do. Good luck
getting any after-sale support if you're one of the unlucky ones.

Andi Col

GTL - NO TECH SUPPORT IN US

by Andi Col » Sat, 25 Feb 2006 02:27:32

Try the Starforce update mentioned here -
http://www.gt-legends.com/support_en.php

The GTL forum here
http://www.gtr-game.com/forums/index.php?s=7a2b061714ee69e9adb21762bf...

And the forum here - http://forum.rscnet.org/forumdisplay.php?f=916

Hope this helps.

Andi.


PlowBo

GTL - NO TECH SUPPORT IN US

by PlowBo » Sat, 25 Feb 2006 03:04:52

Jock.

Sounds exactly like mine, it was my Anitvirus (Computer Associates, via
yahoo/SBC dsl account).   Had to create an Exception or rule for the exe, in
the antivurus program, runs great.  (another proof without the
rule/exception) is to stop the AV for a second while you "test" the game
will run or not...  then correct the AV, so you dont have to disable the AV
altogether to play...

Jock enlightened us with:

Mitch_

GTL - NO TECH SUPPORT IN US

by Mitch_ » Sat, 25 Feb 2006 03:13:56

Hey Plow I would suggest removing that ***from your PC.  It really is the
worst AV code Ive ever used.  Try Grisoft AVGFree.

Mitch


Ludwi

GTL - NO TECH SUPPORT IN US

by Ludwi » Sat, 25 Feb 2006 03:25:38

Dear Jock,

Your posit - 'Good luck
getting any after-sale support if you're one of the unlucky ones. 'I
assume is offering a measure of solace to those cerebrally challenged
others among us?

Larr

GTL - NO TECH SUPPORT IN US

by Larr » Sat, 25 Feb 2006 06:32:20

Lord I apologize, but...

Ludwig - Do you ever have a problem with snagging your nose on low-slung
tree branches?

-Larry


PlowBo

GTL - NO TECH SUPPORT IN US

by PlowBo » Sat, 25 Feb 2006 07:07:29

I will, when I get the newer motherboard and stuff...  right now, it is only
on there because of the kids...  I never needed AV at home...  on the racing
computer...

> Hey Plow I would suggest removing that ***from your PC.  It really is
> the worst AV code Ive ever used.  Try Grisoft AVGFree.

> Mitch



>> Jock.

>> Sounds exactly like mine, it was my Anitvirus (Computer Associates, via
>> yahoo/SBC dsl account).   Had to create an Exception or rule for the exe,
>> in the antivurus program, runs great.  (another proof without the
>> rule/exception) is to stop the AV for a second while you "test" the game
>> will run or not...  then correct the AV, so you dont have to disable the
>> AV altogether to play...

>> Jock enlightened us with:
>>> Bought GTL, installed it, Starforce and all, and tried to run it.
>>> When I clicked the drive button, the game just dropped to desktop.
>>> Every track, every time I tried. Since all my drivers were
>>> up-to-date, and every other game I own doesn't have a problem, I went
>>> to the website for the game and looked for "technical support". It
>>> said, send an email to Viva. I did ..... no reply. I sent another
>>> ..... no reply. It's now two weeks, and I've sent yet another, but no
>>> reply.

>>> Some people have no problem with the game, a lot of others do. Good
>>> luck getting any after-sale support if you're one of the unlucky ones.

Ludwi

GTL - NO TECH SUPPORT IN US

by Ludwi » Sat, 25 Feb 2006 09:22:13

Occasionally Laurence, when on horseback or open topped touring bus.
But only when I'm catatonic, chemically euphoric or excessively imbibed.
Tony Rickar

GTL - NO TECH SUPPORT IN US

by Tony Rickar » Sat, 25 Feb 2006 17:15:56


> Occasionally Laurence, when on horseback or open topped touring bus.
> But only when I'm catatonic, chemically euphoric or excessively imbibed.

The RAS dinosaur returns, ludothesaurus...
muffled titte

GTL - NO TECH SUPPORT IN US

by muffled titte » Sat, 25 Feb 2006 18:34:23


> Bought GTL, installed it, Starforce and all, and tried to run it. When I
> clicked the drive button, the game just dropped to desktop. Every track,
> every time I tried. Since all my drivers were up-to-date, and every other
> game I own doesn't have a problem, I went to the website for the game and
> looked for "technical support". It said, send an email to Viva. I did .....
> no reply. I sent another ..... no reply. It's now two weeks, and I've sent
> yet another, but no reply.

> Some people have no problem with the game, a lot of others do. Good luck
> getting any after-sale support if you're one of the unlucky ones.

just because all your other games run, it doesn't mean that there isn't
something wrong with your pc. check all your drivers again.
Chad Roger

GTL - NO TECH SUPPORT IN US

by Chad Roger » Sun, 26 Feb 2006 03:33:52

From the GTL website.

      Telephone:  877 848 6520
      (toll free in the US)





>> Bought GTL, installed it, Starforce and all, and tried to run it. When I
>> clicked the drive button, the game just dropped to desktop. Every track,
>> every time I tried. Since all my drivers were up-to-date, and every other
>> game I own doesn't have a problem, I went to the website for the game and
>> looked for "technical support". It said, send an email to Viva. I did
>> .....
>> no reply. I sent another ..... no reply. It's now two weeks, and I've
>> sent
>> yet another, but no reply.

>> Some people have no problem with the game, a lot of others do. Good luck
>> getting any after-sale support if you're one of the unlucky ones.

> just because all your other games run, it doesn't mean that there isn't
> something wrong with your pc. check all your drivers again.

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Jock

GTL - NO TECH SUPPORT IN US

by Jock » Sun, 26 Feb 2006 06:12:21

Did you actually read my post at all, Chad? Which part of the multiple
emails that I sent to that address, without response,  didn't you
understand? Oh yes, I phoned that number as well, but just got a recorded
message saying to send an email.


> From the GTL website.

>       Telephone:  877 848 6520
>       (toll free in the US)




> >> Bought GTL, installed it, Starforce and all, and tried to run it. When
I
> >> clicked the drive button, the game just dropped to desktop. Every
track,
> >> every time I tried. Since all my drivers were up-to-date, and every
other
> >> game I own doesn't have a problem, I went to the website for the game
and
> >> looked for "technical support". It said, send an email to Viva. I did
> >> .....
> >> no reply. I sent another ..... no reply. It's now two weeks, and I've
> >> sent
> >> yet another, but no reply.

> >> Some people have no problem with the game, a lot of others do. Good
luck
> >> getting any after-sale support if you're one of the unlucky ones.

> > just because all your other games run, it doesn't mean that there isn't
> > something wrong with your pc. check all your drivers again.

Jock

GTL - NO TECH SUPPORT IN US

by Jock » Sun, 26 Feb 2006 06:13:21


Yes, it might be, but I've updated every single driver without it fixing the
problem. Now I'd like some help from the games technical support, but there
isn't any.

Jock

GTL - NO TECH SUPPORT IN US

by Jock » Sun, 26 Feb 2006 06:13:50

No, how did you summise that?


Dave Henri

GTL - NO TECH SUPPORT IN US

by Dave Henri » Sun, 26 Feb 2006 06:28:33





>> just because all your other games run, it doesn't mean that there
>> isn't something wrong with your pc. check all your drivers again.

> Yes, it might be, but I've updated every single driver without it
> fixing the problem. Now I'd like some help from the games technical
> support, but there isn't any.

   Do you have virus scanners active?  I've read some versions of Starforce
conflict with various Scanners.   And are you running the disc from the
same drive you installed it from?  Best of luck.

dh


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