rec.autos.simulators

Very poor service from TM

Marko Viitane

Very poor service from TM

by Marko Viitane » Sat, 08 May 1999 04:00:00

Petri Frisk kirjoitti viestiss? ...


>>***This message is written to inform others of poor Thrustmaster
>>service I have received - hopefully Thrustmaster, may read it as

>Did you do as I did, check with the computerstore where you bought your
>Thrustmaster wheel? I got a few new springs right away...

>And as for the pots that break now and then, an email to Thrustmaster and
>after 3 weeks I got, not only one, but three new ones. Splendid service
>atleast in my case.

>--
>Petri

I have never Emailed TM, but I also got new springs to my T2 and Nascar Pro
from
the the store I bought them every time I have broken springs(+10 times) with
GP2
or GPL. Now after +10 times, they tried to charge me, curse them... ;P
Marko Viitane

Very poor service from TM

by Marko Viitane » Sat, 08 May 1999 04:00:00

I suggest you get 1-2 springs for a spare "in case" this happens.

So you can change spring in 10-15 minutes...


>Hi Felicks,

>Do what I did.  I was practicing for a race that was to start in 15
>minutes.  I drove my trusted Ferrari a couple of laps around Silverstone
>then all of the sudden I had no accelleration!  I pulled to the side of
>the road, got out of the car to check the pedals.  Low and behold, my
>brake would not "spring" back causing my poor acceleration.

>I figured there is 30 minutes of practice time, so can I make the green
>flag?!

>I quickly built my own brake spring from a wire coat-hanger.  Just wrap it
>around a broom handle.  Be sure to follow the direction of the old spring
>and leave at least 1/3 of a turn to create tension to lift the pedal.

>It was amazing, I joined the race with 5 minutes of practice time left.  I
>had to thank my pit crew that day!  Forget where I placed, but anything is
>better than sitting waiting for parts.

>Jason.


>> ***This message is written to inform others of poor Thrustmaster
>> service I have received - hopefully Thrustmaster, may read it as
>> well***

>> Last year (October 1998), whilst negotiating a corner flatout in GPL
>> hoping for that 'ultimate laptime' we all stive for, I heard (and
>> felt) an almighty Bang!  My look of intense concentration suddenly
>> changed to one of, "What the hell was that?"  = :(

>> At the same time, my make believe car, slowly drifted to a halt on the
>> side of the track and the gas pedal on my T2 decided to give in to
>> gravity - permenantly - yep, further inspection revealed the return
>> spring had broken.  Damn!!

>> Thank you - or should I hold off for a bit...

>--
>--------
>Jason Monds
>"My other car is a Ferrari"
>http://members.home.net/gpl.mondsj/gpl - For my combined gas/brake setups
>(Please remove 'no extra spork' when replying)

^Frett

Very poor service from TM

by ^Frett » Sat, 08 May 1999 04:00:00

I think this is the real problem or solution with Thrustmaster!!

> In general, it seems that the quality of service rather much depends
> on who you end in
> contact with.
> Antti Salonen, .fi

Dave Hawn

Very poor service from TM

by Dave Hawn » Sun, 09 May 1999 04:00:00


> I suggest you get 1-2 springs for a spare "in case" this happens.

> So you can change spring in 10-15 minutes...


> >Hi Felicks,

> >Do what I did.  I was practicing for a race that was to start in 15
> >minutes.  I drove my trusted Ferrari a couple of laps around Silverstone
> >then all of the sudden I had no accelleration!  I pulled to the side of
> >the road, got out of the car to check the pedals.  Low and behold, my
> >brake would not "spring" back causing my poor acceleration.

> >I figured there is 30 minutes of practice time, so can I make the green
> >flag?!

> >I quickly built my own brake spring from a wire coat-hanger.  Just wrap it
> >around a broom handle.  Be sure to follow the direction of the old spring
> >and leave at least 1/3 of a turn to create tension to lift the pedal.

> >It was amazing, I joined the race with 5 minutes of practice time left.  I
> >had to thank my pit crew that day!  Forget where I placed, but anything is
> >better than sitting waiting for parts.

> >Jason.

Well done Jason, you can join my pit crew any time ;-)
I would not let a little thing like a spring stop my racing.... I built my own
wheel/pedals, but keep spare springs (never had one bust yet, perhaps my design
is better than the TM?) and pots.... (potentiometers), had to replace the
steering pot a couple of times, but thats par for the course.... wheel/pedals
take a pounding, just like a race car.... expect things to break/need
adjustment, if you can't bear the thought of having to fix the chassis
(wheel/pedals), then perhaps you should take up underwater hang gliding as a
hobby!
Dave Hawnt   UK-GPL
Felick

Very poor service from TM

by Felick » Sun, 09 May 1999 04:00:00

Jason,

I like your ingenuity (is that how it's spelt?)  I just might try that
in times of desperation - which I am getting fairly close to I have to
admit.

Like I say - I have heard TM give very good service most of the time -
it just seems bad luck that this is my first 'replacement' experience
and it isn't too flash as all.

Actually I have since had a message from a fellow 'kiwi' who just
happens to have a spare spring.  He has said he's going to send it to
me which would be great.  So I continue sit by the letter box and
continue to wait...now on two parcels!!!

Haven't heard from TM yet so I guess the chances of getting that FFB
wheel might be 'out a the' question...:)

'Felicks'
Christchurch,
New Zdealand

Felick

Very poor service from TM

by Felick » Sun, 09 May 1999 04:00:00

Unfortunately, my sister bought the T2 setup when she was visiting the
states (was nice of her to bring me a pressie home) and I'm not aware
of any places here that stock parts (yet).

Felicks

Jason Mond

Very poor service from TM

by Jason Mond » Mon, 10 May 1999 04:00:00

Try the online parts ordering... it's free!

http://www.thrustmaster.com/support/cs/customer/application/index.cfm

I just submitted my steering wheel pot and spring order yesterday :-)

Jason.


> Unfortunately, my sister bought the T2 setup when she was visiting the
> states (was nice of her to bring me a pressie home) and I'm not aware
> of any places here that stock parts (yet).

> Felicks

--
Jason Monds
theCLAPPER  in Kali
"My other car is a Ferrari"
http://members.home.net/gpl.mondsj/gpl/ - My combined gas/brake setups
(Remove 'no spork' when replying)
Jason Mond

Very poor service from TM

by Jason Mond » Mon, 10 May 1999 04:00:00


> Jason,

> I like your ingenuity (is that how it's spelt?)

Thanks :-)  

I replaced my gas spring twice and the break spring probably 4 times in
3 years.  TM had a FAQ on their site a long time ago that recommended
putting a 1 1/4" piece of wood behind the pedals to reduce their
travel.  You still get more than enough travel to operate with.

Check out a quick page I made to show you what I've done with my T2.

http://members.home.net/gpl.mondsj/gpl/t2/index.htm

Hang in there.
Jason.
--
Jason Monds
theCLAPPER  in Kali
"My other car is a Ferrari"
http://members.home.net/gpl.mondsj/gpl/ - My combined gas/brake setups
(Remove 'no spork' when replying)

Peter Hoope

Very poor service from TM

by Peter Hoope » Wed, 12 May 1999 04:00:00

My own experience of TM is that they are a first class outfit. I got my
first wheel and pedals (aT2) about 3 or 4 years ago. The pedal springs
eventually broke and I was sent replacements within a week direct from the
States (I live in England), same when I requested new pots. I later
purchased a Formula 1 (Nascar Pro in the States) and after using the online
ordering system received new pots, springs and bungee less than 2 days
later. So certainly no complaints from me.

Peter Hooper


> Just gotta say, I've not experienced a problem.

> --
> Tim "Calm Down" Wheatley
> ________________________________________________

>                                   Tim Wheatley
>                 "Yellow menacing helmet in the mirror"
>                            http://start.at/igps_stats
>      IGPS - Ferrari Challenge - UKGPL - Summer Cup Driver
>                       http://drive.to/grandprixlegends

>                   http://website.lineone.net/~nascar
> ________________________________________________


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