TM is now Guillmot (Thrustmaster was a GREAT company, sadly its gone),
and I give their support a "1" out of "10". Forget getting any help
from them for ANYTHING. I had their most expensive flight controller
(Cougar HOTAS) and they screwed me around for 4 MONTHS, telling me
(after two months) that I had told them the wrong part (I had the
ORIGINAL emails, made them look like the idiots they were), they
"lost" my emails (after I called their bluff), RE-sending all my
purchase info THREE TIMES, and on and on it went..
I actually got the broken part replaced by a regular joe on a forum
that had replaced his with 3rd party stuff (was a Y axis potentiometer
- Guillmot's was PLASTIC! in a $300 controller!) and sold it on EBay 2
months before the right part arrrived!!!
I wouldn't buy anything from them if it meant giving up flying and
racing.. which of course won't happen with all the GOOD companies out
there!
Go Logitech, Microsoft, or ANYONE else!!
Cheers!
G Patricks
>On Thu, 29 Jul 2004 21:23:51 -0400, Johnny wrote
>> What's the problem with Thrustmasters product distribution?
>Beats me, but if you go to the online retailed that TM lists on their site,
>you'll only find 2 joysticks and some kind of a gamepad up for sale, which to
>me is an indication of a problem.
>The products they list on their site all have come out a number of months
>ago, so the company seems to have stalled growth wise. Might have something
>to do with the Guillemot acquisition. Their best wheel is only available in
>Europe. Coincidentally, Guillemot seems to be a French company.
>I called TM a while ago and the rep said he'd email me with names of some
>retailers that sold their FF GT but never got anything.
>But if you know something about purchasing their stuff that I'm missing out
>on, I'm all ears, believe me.