rec.autos.simulators

OK folks- here is the word I got back from Sierra Tech support
in regrards to upgrades for the 1.0 version.

Does anyone know what their address is?

-------------------------------

Sent:   Monday, July 15, 1996 2:06 PM
To:     Robert Unoki
Subject:        WWW TS

RO>Sierra On-Line Customer Technical Support Response
RO>--------------------------------------------------
RO>Name = Robert Unoki

RO>Phone = 206-703-3635
        (snip all my personal info)
RO>---------------------------------------------------
RO>  
RO>Is there an upgrade offer for Indy Car Racing 2 version 1.0 to
RO>the latest Win95/Mac/Dos version?
RO>
RO>Thanks

Our upgrade policy for Indycar 2/DOS to the Windows 95 version:

Your may upgrade by sending in your floppy disks or cd rom and
a check/money order or credit card number. The price of the
upgrade/replacement will be $15.  There is no additional charge
for shipping and handling.

The upgrade/replacement will be sent to you by US Postal Service.
If you wish to receive faster delivery, you need to pay the cost
of shipping via the alternate method. ie., if you wish to receive
the CD within next two days, there would be charged $5.75 for
Airborne Express delivery (bringing the total upgrade price
to $20.75).

If you wish to upgrade within the 30 day no-risk return period,
there will be a $5.00 charge for shipping and handling.  If you
wish expedited shipping methods must pay for that service; ie.,
$5.75 for Airborne Express (the total price in this instance
would be $10.75).

Conditions:

1.  We must get the original disks back from you; photocopies
    are not acceptable.

2.  The default method of shipping will be US Postal Service.
    Expedited shipping is charged at the current rate for that
    service.

3.  You will be sent the following:  CD in jewel case and any
    specific doco (if applicable).

Let me know if you have other questions. Thanks
Jason/SierraTech
--
My comments and views in no way represent those of Microsoft.
To all you locals out there - HAWAII NO KA OI !!!!

Well boys, I think we've been taken.  There's no way I'm dishing out another
$20+ US. to get something that I already paid for.  And, that's the DOS
version.  Ever since they anounced the WIN'95 version, they've always said
free upgrade.  Free, come on.  I'll call it free if Sierra pays the shipping
charges.

KLC.

: Well boys, I think we've been taken.  There's no way I'm dishing out another
: $20+ US. to get something that I already paid for.  And, that's the DOS
: version.  Ever since they anounced the WIN'95 version, they've always said
: free upgrade.  Free, come on.  I'll call it free if Sierra pays the shipping
: charges.

If you want the right people to hear your message, the following people
should receive a civil letter addressing your/our concerns:

Kenneth A. Williams  (CEO)
Michael Brochu (CFO Ex VP)
Alan J Higginson (Ex VP Sales)
Derrick Chasen (VP)

Send mail to the above at the following address:
Sierra On-Line, Inc.
3380 146th Place SE Ste 300
Bellevue, WA 98007-6472

Or call (206) 649-9800 to voice your concern.
--
**************************** Michael E. Carver *************************
     Upside out, or inside down...False alarm the only game in town.

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=<[ /./.  [-  < ]>=-=-=-=-=-=-=-=-=-=-=-=-=-=