> > hmmm,
> > I just recently bought a 266 with the AGP and everything. Here's the
> > problems I've had so far (In less than a month)
> > 1. Sent wrong computer
> > 2. Sent Replacement, UPS wanted to get back old computer and another COD
> > 3. Correct PC had a bad video card according to tech rep
> > 4. Sent replacement videio card, wrong one
> > 5. Sent correct one, still didn't work, said, oh maybe those beeps mean
> > bad motherboard
> > 6. Sent another Computer it worked so far
> > 7. Modem failed
> > 8. upon searching for problem of modem, found had bad partition
> > 9. Had to format drive and reinstall all software and take modem from
> > computer with bad motherboard (they have not picked it up yet) and put
> > it into new one.
> There have been bad computers in the past. Heck, once had a customer
> call saying all his cards were in the case, not hooked up and still in
> their static-pretection packs. but the number of your problems? With
> more then one computer? Bad night on the assembly line or they just dont
> like you.
> Cant say for the above, becuase things have happened in the past at
> gateway and we've had to deal with them. But for your other points??
> > 10. Customer Service sent wrong return labels, (expected me to pay
> > shipping for their mistake)
> Only time i have ever seen a customer pay to send anything back is when
> they perm the system out of the original 30 days. And that is rare.
> Gateway allways falls to the beck and call of the customer. and by perm
> the system I mean send it back because they dont want it.
> > 11. Uh, not sure yet taking it one week at a time.
> > So in my humble opinion: DON'T BUY GATEWAY,
> > oh yeah, you have to set up driver for soundcard to work in DOS
> > yourself. They never do that for some reason.
> Set your driver to work in dos yourself? Gateway never does this? How
> many have you bought? How would you kow they never do this? It is set
> in the software config portion of the assembly line and rechecked at the
> QC point. Do computers slip by? Yes, unfortunately they do. But Any
> more then from the other companies? I doubt it.
> As with all computer companies you are going to run into bad computers
> that make it out of the factory.
> Matt
Always falls to the beck and call of the customer? Well it appears in this
post all your doing is trying to prove him wrong, rather than saying "Sorry
sir - Im terribly sorry this has befallen you, hopefully this can be worked
out, and if you have anymore problems please feel free to write/call to
"etc"." You guys need to learn how to Shmooooooze customers more. :)
