rec.autos.simulators

> <snip>
>I know there are many people who will
> vouch for Trevor Thomas's customer relations, but in this case they
> leave a little to be desired.

>I want everyone to know about the TSW crap.  I ordered a wheel the first
>week of march.  They cashed my check march 8th.  I was told I would get one
>of the last wheels in the batch if I got my check there.  I did, and I
>didn't get it.  Ok, that's life someone else got their check there first.
>Then I was told the new batch of wheels would start shipping mid april.  I
>waited and waited and waited, NO wheel.  I emailed.  Then I was told I
>would have it in 2 weeks.  I waited for 3 weeks e-mailed again.  Then I was
>told some BS story about how some guy got 3 shipped to him and I would have
>my wheel shipped out tuesday may 27th UPS 2day.  That would be thursday, I
>waited until friday night.  I e-mailed again.  Now I'm a complainer says
>Trevor Thomas.    What really set me off was that guys that ordered a wheel
>in April GOT theirs in April!!!.   I wouldn't have minded if Trevor would
>have just said that it would take until June to get my wheel.  The constant
>lying  is what got to me.<snip>

>I will continue posting this until I recieve my money back from Trevor
>Thomas (TSW).
>I want everyone to know about the TSW crap.  I ordered a wheel the first
>week of march.  They cashed my check march 8th.  I was told I would get one
>of the last wheels in the batch if I got my check there.  I did, and I
>didn't get it.  Ok, that's life someone else got their check there first.
>Then I was told the new batch of wheels would start shipping mid april.  I
>waited and waited and waited, NO wheel.  I emailed.  Then I was told I
>would have it in 2 weeks.  I waited for 3 weeks e-mailed again.  Then I was
>told some BS story about how some guy got 3 shipped to him and I would have
>my wheel shipped out tuesday may 27th UPS 2day.  That would be thursday, I
>waited until friday night.  I e-mailed again.  Now I'm a complainer says
>Trevor Thomas.    What really set me off was that guys that ordered a wheel
>in April GOT theirs in April!!!.   I wouldn't have minded if Trevor would
>have just said that it would take until June to get my wheel.  The constant
>lying  is what got to me.  Always being told I would get my wheel and it
>never coming.  If you can't deliver on your promised  DON'T MAKE THEM!!!!
>I just want to say that I've NEVER been yanked around by a company like
>this before. I think it's bad customer relations and I hope none of you
>other TSW orderies don't get treated like I did.  
>Sean Higgins
>Higgy
>--
>http://www.teleport.com/~higgy/

> > <snip>
> >I know there are many people who will
> > vouch for Trevor Thomas's customer relations, but in this case they
> > leave a little to be desired.
> <snip>

> His online behavior certainly hasn't shown the helpfulness and concern
> that a vendor should have for his customers, nor anything remotely
> approaching maturity. Sure, it's a cottage industry, but it won't even
> be *that* if this is the way TSW does business.

> Only my opinion, but I think Mr. Thomas owes Sean Higgins -- and a few
> other people in this ng -- more than a wheel; he owes them a public
> apology.

> I had considered buying a TSW setup, and I'm sure it's an excellent
> product, but after this open display of bad customer relations, I
> wouldn't touch one. I've always felt (again, only my opinion) that when
> you buy a product, you buy the company. I certainly don't buy this poor
> attitude on the part of TSW's chief cook and bottlewasher.

> Bart Brown

> >I will continue posting this until I recieve my money back from Trevor
> >Thomas (TSW).

> >I want everyone to know about the TSW crap.  I ordered a wheel the first
> >week of march.  They cashed my check march 8th.
> <snip>

> If you ordered this wheel via mail order with the understanding
> of a relatively prompt shipment and they have cashed your check
> and they have refused to send your wheel or to refund your money,
> I would think that you would have a case for mail fraud. You may
> wish to talk with your local postmaster concerning the proper
> procedure for contacting the U.S.P.S. agents...

> If you have agreed to let them keep your money and agreed to wait
> for a new ship date, then you probably have no USPS recourse.

> Good Luck!

> ** NOTE: Please remove NOSPAM from address to Email me **
> -----------------------------------------------------------


> -----------------------------------------------------------

> > > <snip>
> > >I know there are many people who will
> > > vouch for Trevor Thomas's customer relations, but in this case they
> > > leave a little to be desired.
> > <snip>

> > His online behavior certainly hasn't shown the helpfulness and concern
> > that a vendor should have for his customers, nor anything remotely
> > approaching maturity. Sure, it's a cottage industry, but it won't even
> > be *that* if this is the way TSW does business.

> > Only my opinion, but I think Mr. Thomas owes Sean Higgins -- and a few
> > other people in this ng -- more than a wheel; he owes them a public
> > apology.

> > I had considered buying a TSW setup, and I'm sure it's an excellent
> > product, but after this open display of bad customer relations, I
> > wouldn't touch one. I've always felt (again, only my opinion) that when
> > you buy a product, you buy the company. I certainly don't buy this poor
> > attitude on the part of TSW's chief cook and bottlewasher.

> > Bart Brown
>     Geeze Bart I finally read a Post i dont dislike by you :).I agree I
> thought I seen Sean state he had ordered a wheel in February and hadnt
> received it By May when there were guys in who in April ordered one and
> had thiers already.Posts kept coming "well I ordered one on * and got
> mine".I f i was Sean I would be Pissed to and Trevor had no reason to
> act like he did he was screwing Sean over and from what i understand he
> hasnt sent him his Money back yet which is totally unaccceptable.Talk
> about bad PR .
> --
> Paul Carillon
> http://www.racesimcentral.net/
> http://www.racesimcentral.net/
> http://www.racesimcentral.net/

>TSW ENDOR***T!!!

> Even though the TSW is a competitive product to my own
> ProControl Racing Product I have nothing but great things
> to say about TSW's Wheel and TREVOR..

> Don Wilshe, IVGA

> >TSW ENDOR***T!!!

> > Even though the TSW is a competitive product to my own
> > ProControl Racing Product I have nothing but great things
> > to say about TSW's Wheel and TREVOR..

> > Don Wilshe, IVGA

> Since all those messages you quoted in your post, Sean Higgins has
> reached a satisfactory settlement of his problem, and Trevor Thomas had
> the good grace and class to offer a public apology and explanation of
> the situation here in the NG. That's the way to do business!

> Bart Brown