rec.autos.simulators

by **Preferred Custome** » Thu, 05 Jun 1997 04:00:00

I want everyone to know about the TSW crap. I ordered a wheel the first
week of march. They cashed my check march 8th. I was told I would get one
of the last wheels in the batch if I got my check there. I did, and I
didn't get it. Ok, that's life someone else got their check there first.
Then I was told the new batch of wheels would start shipping mid april. I
waited and waited and waited, NO wheel. I emailed. Then I was told I
would have it in 2 weeks. I waited for 3 weeks e-mailed again. Then I was
told some BS story about how some guy got 3 shipped to him and I would have
my wheel shipped out tuesday may 27th UPS 2day. That would be thursday, I
waited until friday night. I e-mailed again. Now I'm a complainer says
Trevor Thomas. What really set me off was that guys that ordered a wheel
in April GOT theirs in April!!!. I wouldn't have minded if Trevor would
have just said that it would take until June to get my wheel. The constant
lying is what got to me. Always being told I would get my wheel and it
never coming. If you can't deliver on your promised DON'T MAKE THEM!!!!

I just want to say that I've NEVER been yanked around by a company like
this before. I think it's bad customer relations and I hope none of you
other TSW orderies don't get treated like I did.

Sean Higgins
--
http://www.racesimcentral.net/~higgy/

by **Brad Dawso** » Fri, 06 Jun 1997 04:00:00

> I want everyone to know about the TSW crap. I ordered a wheel the first
> week of march. They cashed my check march 8th. I was told I would get one
> of the last wheels in the batch if I got my check there. I did, and I
> didn't get it. Ok, that's life someone else got their check there first.
> Then I was told the new batch of wheels would start shipping mid april. I
> waited and waited and waited, NO wheel. I emailed. Then I was told I
> would have it in 2 weeks. I waited for 3 weeks e-mailed again. Then I was
> told some BS story about how some guy got 3 shipped to him and I would have
> my wheel shipped out tuesday may 27th UPS 2day. That would be thursday, I
> waited until friday night. I e-mailed again. Now I'm a complainer says
> Trevor Thomas. What really set me off was that guys that ordered a wheel
> in April GOT theirs in April!!!. I wouldn't have minded if Trevor would
> have just said that it would take until June to get my wheel. The constant
> lying is what got to me. Always being told I would get my wheel and it
> never coming. If you can't deliver on your promised DON'T MAKE THEM!!!!

> I just want to say that I've NEVER been yanked around by a company like
> this before. I think it's bad customer relations and I hope none of you
> other TSW orderies don't get treated like I did.

> Sean Higgins
> --
> http://www.teleport.com/~higgy/

Sean,

Thanks for the info. My shifter just shit the bed on my T2 (Im a
shifting fool I shift at all tracks except dega, dover, MIS, Atl, Bris)
and I was just just about to order one of these TSW things. Im working
on a complete driving simulator that is better and cheaper than the ECCI
unit but its still on the cad machine so I need a wheel and I was going
to order this TSW. But after reading your tale I doubt I will. I dont
know why people in sales always seem to want to make things, like
delivery, sound just a little bit better than it actualy is. I'm with
you if its June say June dont promise March! Guess I'll either go with
"field mod" #3 on the old T2 or just buy another one to hold me over!
Disapointing too becasue from what I hear they are a very good unit. But
if you cant get one I guess It doesnt matter how good it is. Take care
and quit "complaining" <g>

by **Eric Adam** » Fri, 06 Jun 1997 04:00:00

Just get you an ECCI.IT may be expensive but it doesn't break and it get's
here when they say it will.I've had mine about a year now and with a ton of
heavy use Ihave had zero problems.

Eric

> > I want everyone to know about the TSW crap. I ordered a wheel the
first
> > week of march. They cashed my check march 8th. I was told I would get
one
> > of the last wheels in the batch if I got my check there. I did, and I
> > didn't get it. Ok, that's life someone else got their check there
first.
> > Then I was told the new batch of wheels would start shipping mid april.
I
> > waited and waited and waited, NO wheel. I emailed. Then I was told I
> > would have it in 2 weeks. I waited for 3 weeks e-mailed again. Then I
was
> > told some BS story about how some guy got 3 shipped to him and I would
have
> > my wheel shipped out tuesday may 27th UPS 2day. That would be
thursday, I
> > waited until friday night. I e-mailed again. Now I'm a complainer
says
> > Trevor Thomas. What really set me off was that guys that ordered a
wheel
> > in April GOT theirs in April!!!. I wouldn't have minded if Trevor
would
> > have just said that it would take until June to get my wheel. The
constant
> > lying is what got to me. Always being told I would get my wheel and
it
> > never coming. If you can't deliver on your promised DON'T MAKE
THEM!!!!

> > I just want to say that I've NEVER been yanked around by a company like
> > this before. I think it's bad customer relations and I hope none of you
> > other TSW orderies don't get treated like I did.

> > Sean Higgins
> > --
> > http://www.teleport.com/~higgy/

> Sean,

> Thanks for the info. My shifter just shit the bed on my T2 (Im a
> shifting fool I shift at all tracks except dega, dover, MIS, Atl, Bris)
> and I was just just about to order one of these TSW things. Im working
> on a complete driving simulator that is better and cheaper than the ECCI
> unit but its still on the cad machine so I need a wheel and I was going
> to order this TSW. But after reading your tale I doubt I will. I dont
> know why people in sales always seem to want to make things, like
> delivery, sound just a little bit better than it actualy is. I'm with
> you if its June say June dont promise March! Guess I'll either go with
> "field mod" #3 on the old T2 or just buy another one to hold me over!
> Disapointing too becasue from what I hear they are a very good unit. But
> if you cant get one I guess It doesnt matter how good it is. Take care
> and quit "complaining" <g>

by **Matt Hoffma** » Fri, 06 Jun 1997 04:00:00

Brad,
If you need any parts, or need to send your T2 in, email our service

Matt
ThrustMaster, Inc.

by **David Spark** » Fri, 06 Jun 1997 04:00:00

Sorry to hear about your situation. I had a completely different experience
with Trevor and Thomas Enterprises, obviously a very positive one, since
I've recommended the TSW to a lot of people.

One comment, and perhaps Trevor isn't aware of this, but I'm pretty sure
that there's a federal law that requires the seller to ship product within
6 weeks of receiving payment or they must receive explicit permission from
the customer to continue holding the money. Usually this is in the form of
a postcard you return to tell them you still want the product.

I think Trevor does has some problems to iron out in terms of customer
relations. However, I think his product is worth every penny and well worth
the wait. They are moving into larger quarters soon, and plan to expand
their manufacturing capability to meet the demand. Just one of the risks in
a small business when the product demand exceeds your production
capability.

Dave Sparks
IWCCCARS Project: http://www.theuspits.com/iwcccars
Late Night League: http://www.sequoia-dev.com/Hawaii/latenite.html
Hawaii Handle: davids

rec.autos.simulators

TSW bad customer relations

TSW bad customer relations

TSW bad customer relations

TSW bad customer relations

TSW bad customer relations

TSW bad customer relations