:>Matrox aren't any worse [or any better] than many other manufacturers,
:>however I'm beginning to believe PC tech support is becoming/ has become
:>impossible.
:>
:>This thread started off as a "Don't buy" thread, mainly because a few
:>people had problems with tech support. However, from various postings
:>and my own experiences, I'm rapidly coming to the conclusion that all
:>companies are poor at PC tech support and it's up to you to either take
:>the product as is and sort any problems you have out, possibly by
:>Internet support, or return it for something else. The poor support is
:>due to the magnitude of PC hardware/ software combinations out there
:>which no manufacturer can be reasonably expected to completely cover. If
:>you wan't an almost completely reliable computer DON'T BUY A PC!! :-). I
:>personally wish to God that a 68K based machine had been *** over
:>the last 15 years, 'cos we wouldn't have to worry about:
Actually, if people took more interest in how things work together in their
respective systems, everybody would be much better off. I don't buy anything
without considering it's impact on my ewxisting hardware/software. The best
thing anybody can do is research their own system to find available IRQ's and
I/O addresses, and then research the genre of item they wish to buy. (Is
knowledge the price we pay for backward compatibility?)
Does it require an IRQ and do you have one available? Is the I/O address
selectable, and if so, are at least two of the addresses available for use by
your system as it exists at that time (or can you make it available by
reconfiguring your existing hardware)? Does it come with drivers for your OS
of choice?
Like you said, the manufacturer can't hope to conceive of every possible
hardware combination, so it's up to the PC owner to ensure that what he's
buying stands a good chance of working in his system. I've been doing PC's
since the XT was a good idea, and I have NEVER bought/installed a piece of
hardware (that was not defective) that did not work pretty much the first time
I turned on the system after installing it.
It's called "thinking", and most people nowadays do precious little of it.
Of course all of the above is simply my own humble opinion and should be
considered as such.
/===================================================\
| John Simmons (Redneck Techno-Biker) |
| http://www.racesimcentral.net/; |
\===================================================/