rec.autos.simulators

Of course, Joe, it must be remembered that no retail outlet is a
charity.  In a lot of cases there is a "returns policy" set by the
distributor from who we purchase out stock.  In some cases (and it can
actually depend on who the initial publisher is) there is NO returns
policy........the local distributor buys his stock and the retailer buys
his required amount and that's it.

In these cases, the return of a game would require a very good reason
before a refund was given so in some of these situations and exchange is
preferable.

Naturally there are the few occassions where NOTHING is offered because
of the reason(s).  "I don't like it" doesn't gain either a refund or an
exchange, particularly when the purchaser has had the game for several
days.

With the upsurge in consumers buying CD writers it is crucial to the
survival of the smaller retailer that refunds and exchanges are looked
at very, very closely.

--
Bruce.
(At home)

Joe....
The only reason (of the 3 you listed) that I would accept as
"legitimate" is #3........and the game would have to be tested first.

#1 is insufficient reason as "poor frame rate" is subjective.  How many
posts have we read here over the past years where "acceptable" frame
rate has been discussed?!  What is "poor" or "good" is in the eye of the
beholder.
Unless there is a guarantee printed on the box or included with the game
that it will run at 30 fps on a minimum of (specification of system)
then this reason gets thrown out the door.

#2 Can be contentious.  Again we have seen those here who say that they
like CPR.  Certainly, they appear to be in the minority, but again, it
is subjective.  What is acceptable to one may be diabolical to another.
It is this area that causes the greatest amount of grief.  Even the
Consumer Affairs department would have a difficult time assissing this
one.

--
Bruce
(at work)

"Laziness is nothing more than the habit of resting before you get
tired."
(Jules Renard)

What this all boils down to is: are you going to treat your customer
like an honest person or like a crook? Are you going to presume they
are trying to steal from you? It's the exact same issue as with
software copy protection that used to be popular - it inconveniences
and insults legitimate customers. Fortunately the software industry
realized they drove off more business than they saved with such
customer-hostile approaches. I'm sure eventually more commercial
software stores will clue in (as EB has done).

Again, it all comes down to a matter of trust. The decision as to
whether a product is satisfactory or not has to be made by the
purchaser, not the seller - just like in almost all other industries.

Joe