rec.autos.simulators

Hi ppl,

im looking into buying the Guillemot Ferrari FF wheel here in Australia, but
ive heard some bad things about the warranty service if the parts fail. Eg:
Pots

It seems that Guillemot or TM dont stock any spare parts, and if something
breaks u send back the entire device.

This means your without a wheel for at least 4 weeks or so while they send u
a totally new one....

Can anyone confirm this?

I have had anything but far above average service frm Guillemot!!!
I would recommend them highly, My ProDig1 went out and they replaced it with
a ProDig2....(by mistake)...I had that wheel for 3 weeks and the paddle
shift went out, so I called them to explain the problem, and that I would
really prefer the ProDig1....and they shipped it immediately...great service
..and kudos to Frederick in Guillemot's RMA dept...best service I've seen,
from anyone, and thats saying alot these days!

--
Greg31

I forgot to add they will do a "cross shipment"...which means they send you
a new one, and you send the bad one back upon arrival...I had mine in 3
days.

--
Greg31

Yes Greg, I have the same exact service from Guillemot and I even have
my own private customer rep..lol This poor guy's stuck with me! Howz
that for bad luck!! hahaha :)

| I forgot to add they will do a "cross shipment"...which means they send
you
| a new one, and you send the bad one back upon arrival...I had mine in 3
| days.
| Of course a credit card number is needed.......thanks again Frederick

|
| --
| Greg31

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