GTL - NO TECH SUPPORT IN US

Bought GTL, installed it, Starforce and all, and tried to run it. When I clicked the drive button, the game just dropped to desktop. Every track, every time I tried. Since all my drivers were up-to-date, and every other game I own doesn't have a problem, I went to the website for the game and looked for "technical support". It said, send an email to Viva. I did ..... no reply. I sent another ..... no reply. It's now two weeks, and I've sent yet another, but no reply. Some people have no problem with the game, a lot of others do. Good luck getting any after-sale support if you're one of the unlucky ones.

Try the Starforce update mentioned here - http://www.gt-legends.com/support_en.php The GTL forum here http://www.gtr-game.com/forums/index.php?s=7a2b061714ee69e9adb21762bf397808&showforum=36 And the forum here - http://forum.rscnet.org/forumdisplay.php?f=916 Hope this helps. Andi. "Jock" <[email hidden]> wrote in message news:[email hidden]...

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> Bought GTL, installed it, Starforce and all, and tried to run it. When I > clicked the drive button, the game just dropped to desktop. Every track, > every time I tried. Since all my drivers were up-to-date, and every other > game I own doesn't have a problem, I went to the website for the game and > looked for "technical support". It said, send an email to Viva. I did > ..... > no reply. I sent another ..... no reply. It's now two weeks, and I've sent > yet another, but no reply. > > > Some people have no problem with the game, a lot of others do. Good luck > getting any after-sale support if you're one of the unlucky ones. > >

Jock. Sounds exactly like mine, it was my Anitvirus (Computer Associates, via yahoo/SBC dsl account). Had to create an Exception or rule for the exe, in the antivurus program, runs great. (another proof without the rule/exception) is to stop the AV for a second while you "test" the game will run or not... then correct the AV, so you dont have to disable the AV altogether to play... Jock enlightened us with:

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> Bought GTL, installed it, Starforce and all, and tried to run it. > When I clicked the drive button, the game just dropped to desktop. > Every track, every time I tried. Since all my drivers were > up-to-date, and every other game I own doesn't have a problem, I went > to the website for the game and looked for "technical support". It > said, send an email to Viva. I did ..... no reply. I sent another > ..... no reply. It's now two weeks, and I've sent yet another, but no > reply. > > > Some people have no problem with the game, a lot of others do. Good > luck getting any after-sale support if you're one of the unlucky ones.

Hey Plow I would suggest removing that crap from your PC. It really is the worst AV code Ive ever used. Try Grisoft AVGFree. Mitch "PlowBoy" <[email hidden]> wrote in message news:9PmLf.68966$bF.9253@dukeread07...

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> Jock. > > Sounds exactly like mine, it was my Anitvirus (Computer Associates, via > yahoo/SBC dsl account). Had to create an Exception or rule for the exe, > in the antivurus program, runs great. (another proof without the > rule/exception) is to stop the AV for a second while you "test" the game > will run or not... then correct the AV, so you dont have to disable the > AV altogether to play... > > > > Jock enlightened us with: >> Bought GTL, installed it, Starforce and all, and tried to run it. >> When I clicked the drive button, the game just dropped to desktop. >> Every track, every time I tried. Since all my drivers were >> up-to-date, and every other game I own doesn't have a problem, I went >> to the website for the game and looked for "technical support". It >> said, send an email to Viva. I did ..... no reply. I sent another >> ..... no reply. It's now two weeks, and I've sent yet another, but no >> reply. >> >> >> Some people have no problem with the game, a lot of others do. Good >> luck getting any after-sale support if you're one of the unlucky ones. > >

Dear Jock, Your posit - 'Good luck getting any after-sale support if you're one of the unlucky ones. 'I assume is offering a measure of solace to those cerebrally challenged others among us?

Lord I apologize, but... Ludwig - Do you ever have a problem with snagging your nose on low-slung tree branches? -Larry "Ludwig" <[email hidden]> wrote in message news:[email hidden]...

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> Dear Jock, > > Your posit - 'Good luck > getting any after-sale support if you're one of the unlucky ones. 'I > assume is offering a measure of solace to those cerebrally challenged > others among us? >

I will, when I get the newer motherboard and stuff... right now, it is only on there because of the kids... I never needed AV at home... on the racing computer... "Mitch_A" <[email hidden]> wrote in message news:EXmLf.34227$[email hidden]...

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> Hey Plow I would suggest removing that crap from your PC. It really is > the worst AV code Ive ever used. Try Grisoft AVGFree. > > Mitch > > > "PlowBoy" <[email hidden]> wrote in message > news:9PmLf.68966$bF.9253@dukeread07... >> Jock. >> >> Sounds exactly like mine, it was my Anitvirus (Computer Associates, via >> yahoo/SBC dsl account). Had to create an Exception or rule for the exe, >> in the antivurus program, runs great. (another proof without the >> rule/exception) is to stop the AV for a second while you "test" the game >> will run or not... then correct the AV, so you dont have to disable the >> AV altogether to play... >> >> >> >> Jock enlightened us with: >>> Bought GTL, installed it, Starforce and all, and tried to run it. >>> When I clicked the drive button, the game just dropped to desktop. >>> Every track, every time I tried. Since all my drivers were >>> up-to-date, and every other game I own doesn't have a problem, I went >>> to the website for the game and looked for "technical support". It >>> said, send an email to Viva. I did ..... no reply. I sent another >>> ..... no reply. It's now two weeks, and I've sent yet another, but no >>> reply. >>> >>> >>> Some people have no problem with the game, a lot of others do. Good >>> luck getting any after-sale support if you're one of the unlucky ones. >> >> > >

Occasionally Laurence, when on horseback or open topped touring bus. But only when I'm catatonic, chemically euphoric or excessively imbibed.

Ludwig wrote: > Occasionally Laurence, when on horseback or open topped touring bus. > But only when I'm catatonic, chemically euphoric or excessively imbibed. The RAS dinosaur returns, ludothesaurus...

Jock wrote:

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> Bought GTL, installed it, Starforce and all, and tried to run it. When I > clicked the drive button, the game just dropped to desktop. Every track, > every time I tried. Since all my drivers were up-to-date, and every other > game I own doesn't have a problem, I went to the website for the game and > looked for "technical support". It said, send an email to Viva. I did ..... > no reply. I sent another ..... no reply. It's now two weeks, and I've sent > yet another, but no reply. > > > Some people have no problem with the game, a lot of others do. Good luck > getting any after-sale support if you're one of the unlucky ones. > >

just because all your other games run, it doesn't mean that there isn't something wrong with your pc. check all your drivers again.

From the GTL website. Telephone: 877 848 6520 (toll free in the US) Email: [email hidden] @spam.com> wrote in message news:zqALf.70171$[email hidden]...

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> Jock wrote: >> Bought GTL, installed it, Starforce and all, and tried to run it. When I >> clicked the drive button, the game just dropped to desktop. Every track, >> every time I tried. Since all my drivers were up-to-date, and every other >> game I own doesn't have a problem, I went to the website for the game and >> looked for "technical support". It said, send an email to Viva. I did >> ..... >> no reply. I sent another ..... no reply. It's now two weeks, and I've >> sent >> yet another, but no reply. >> >> >> Some people have no problem with the game, a lot of others do. Good luck >> getting any after-sale support if you're one of the unlucky ones. >> >> > just because all your other games run, it doesn't mean that there isn't > something wrong with your pc. check all your drivers again.

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Did you actually read my post at all, Chad? Which part of the multiple emails that I sent to that address, without response, didn't you understand? Oh yes, I phoned that number as well, but just got a recorded message saying to send an email. "Chad Rogers" <[email hidden]> wrote in message news:[email hidden]...

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> From the GTL website. > > Telephone: 877 848 6520 > (toll free in the US) > Email: [email hidden] > > > @spam.com> wrote in message > news:zqALf.70171$[email hidden]... > > Jock wrote: > >> Bought GTL, installed it, Starforce and all, and tried to run it. When

I > >> clicked the drive button, the game just dropped to desktop. Everytrack, > >> every time I tried. Since all my drivers were up-to-date, and everyother > >> game I own doesn't have a problem, I went to the website for the gameand

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> >> looked for "technical support". It said, send an email to Viva. I did > >> ..... > >> no reply. I sent another ..... no reply. It's now two weeks, and I've > >> sent > >> yet another, but no reply. > >> > >> > >> Some people have no problem with the game, a lot of others do. Good

luck

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> >> getting any after-sale support if you're one of the unlucky ones. > >> > >> > > just because all your other games run, it doesn't mean that there isn't > > something wrong with your pc. check all your drivers again. > > >

"muffled titter" <[email hidden]> wrote in message news:zqALf.70171$[email hidden]... > > just because all your other games run, it doesn't mean that there isn't > something wrong with your pc. check all your drivers again. > Yes, it might be, but I've updated every single driver without it fixing the problem. Now I'd like some help from the games technical support, but there isn't any.

No, how did you summise that? "Ludwig" <[email hidden]> wrote in message news:[email hidden]...

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> Dear Jock, > > Your posit - 'Good luck > getting any after-sale support if you're one of the unlucky ones. 'I > assume is offering a measure of solace to those cerebrally challenged > others among us? >

"Jock" <[email hidden]> wrote in news:[email hidden]:

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> > "muffled titter" <[email hidden]> wrote in message > news:zqALf.70171$[email hidden]... >> >> just because all your other games run, it doesn't mean that there >> isn't something wrong with your pc. check all your drivers again. >> > > > > > Yes, it might be, but I've updated every single driver without it > fixing the problem. Now I'd like some help from the games technical > support, but there isn't any. > > >

Do you have virus scanners active? I've read some versions of Starforce conflict with various Scanners. And are you running the disc from the same drive you installed it from? Best of luck. dh

Jock wrote: > Yes, it might be, but I've updated every single driver without it fixing the > problem. Now I'd like some help from the games technical support, but there > isn't any. I recall an issue with the demo and AV software. Also some people had trouble with the auto setting for shader level in the configuration program, setting it to DX7, 8 or 9 would solve that. Also check it holds your resolution in the configuration program. Changes to drivers can sometimes fox it and it doesn't run the config program automatically. Manually running it and selecting a resolution may fix it. Of course you may have tried all of these. Cheers Tony

Ok, so now we have to disable Virus Scanners to run a game that has StarForce? How much wackier can this get? Oh, wait. I understand. Their afraid the Virus Scanner might remove it :) -Larry "Dave Henrie" <[email hidden]> wrote in message news:[email hidden]...

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> "Jock" <[email hidden]> wrote in > news:[email hidden]: > Do you have virus scanners active? I've read some versions of Starforce > conflict with various Scanners. And are you running the disc from the > same drive you installed it from? Best of luck. > > dh

Larry, Really step off for a second, disableing the AV, is NOT uncommon. this is to "test" that it could be a problem, it was for me, and it was for rFactor too, not absolutely positive that it was GTlegengs on my machine as of now... But it could have been. I do recall having to update the starforce drivers, I guess because I also had Richard Burns rally game. you get that info just going to the gtlegends website. later. Larry enlightened us with:

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> Ok, so now we have to disable Virus Scanners to run a game that has > StarForce? > > How much wackier can this get? > > Oh, wait. I understand. Their afraid the Virus Scanner might remove > it :) > -Larry > > "Dave Henrie" <[email hidden]> wrote in message > news:[email hidden]... >> "Jock" <[email hidden]> wrote in >> news:[email hidden]: >> Do you have virus scanners active? I've read some versions of >> Starforce conflict with various Scanners. And are you running the >> disc from the same drive you installed it from? Best of luck. >> >> dh

"Mitch_A" <[email hidden]> wrote in message news:EXmLf.34227$[email hidden]... | Hey Plow I would suggest removing that crap from your PC. It really is the | worst AV code Ive ever used. Try Grisoft AVGFree. | | Mitch | | I don't know, unless you have some really sensitive, important stuff on your rig, using an AV program does more harm than good. Same goes with software firewall programs. I mean, the first thing to do if you're running an AV program in the background and you have problems with some software (a game or otherwise), the first thing to do is turn off the AV program and see if the problem persists. More often than not the problem will cease to exist, because you got rid of the problem when you disabled the AV program. Simply practicing smart (almost common-sense) email and internet usage will keep you out of danger. I think that in all my times of computing-- since 1986-- I had to call technical support once, dealing with my router (and not counting cable internet stuff). And during that time also I've had one virus. I'll take my chances, save some money, and rid myself of the headache and stay away from AV programs and firewalls (software). Alanb

"Jock" <[email hidden]> wrote in message news:[email hidden]... | No, how did you summise that? | | | Summise? Er, do you mean, possibly, "surmise"? :) Alanb

"Jock" <[email hidden]> wrote in message news:[email hidden]... | Bought GTL, installed it, Starforce and all, and tried to run it. When I | clicked the drive button, the game just dropped to desktop. Every track, | every time I tried. Since all my drivers were up-to-date, and every other | game I own doesn't have a problem, I went to the website for the game and | looked for "technical support". It said, send an email to Viva. I did .....

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| no reply. I sent another ..... no reply. It's now two weeks, and I've sent | yet another, but no reply. | | | Some people have no problem with the game, a lot of others do. Good luck | getting any after-sale support if you're one of the unlucky ones. | |

If you haven't fixed the problem yet, fiddle with your desktop, like set a different resolution or color depth. Also, check if you have antialiasing or any of that stuff enabled. Do one thing at a time; and if the problem continues, return that one thing you changed back to the way it was before moving on to the next thing. Eventually-- and with asking on boards and stuff-- you'll find the problem. Also check to see if direct X has any errors (run:dxdiag). Disable your sound card. Use different videocard drivers; swap videocards, even. Check what's running in the background. TURN OFF ALL AV SOFTWARE. There's plenty of stuff to try. Alanb

PlowBoy wrote:

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> Larry, > > Really step off for a second, disableing the AV, is NOT uncommon. this is > to "test" that it could be a problem, it was for me, and it was for rFactor > too, not absolutely positive that it was GTlegengs on my machine as of > now... But it could have been. I do recall having to update the starforce > drivers, I guess because I also had Richard Burns rally game. you get that > info just going to the gtlegends website.

I have not had to disable my antivirus program in the last two years. A piece of software that requires you to disable antivirus is absolutely absurd and unacceptable in 2006.

Indeed, I think GTL may be a witch. We should burn it.

Ludwig wrote: > Indeed, I think GTL may be a witch. We should burn it. > I turned me into a newt.

I may be lucky, but never in my life have I had my AV program interfere with my Games. -Larry "Alan Bernardo" <[email hidden]> wrote in message news:[email hidden]...

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> I don't know, unless you have some really sensitive, important stuff on > your > rig, using an AV program does more harm than good. Same goes with > software > firewall programs. > > I mean, the first thing to do if you're running an AV program in the > background and you have problems with some software (a game or otherwise), > the first thing to do is turn off the AV program and see if the problem > persists. More often than not the problem will cease to exist, because > you > got rid of the problem when you disabled the AV program. > > Simply practicing smart (almost common-sense) email and internet usage > will > keep you out of danger. > > I think that in all my times of computing-- since 1986-- I had to call > technical support once, dealing with my router (and not counting cable > internet stuff). And during that time also I've had one virus. I'll take > my chances, save some money, and rid myself of the headache and stay away > from AV programs and firewalls (software). > > Alanb > >

Agreed :) -Larry "rex roland" <[email hidden]> wrote in message news:hqNLf.40852$[email hidden]... > I have not had to disable my antivirus program in the last two years. A > piece of software that requires you to disable antivirus is absolutely > absurd and unacceptable in 2006.