rec.autos.simulators

by **Paul Malyn** » Wed, 03 Mar 1999 04:00:00

How do you guys get your money back for games that you don't like!

I've noticed in quite a few messages ( usually ones mentioning Nascar
Revolution) that after buying and loading a game onto their computers, if
they don't like the game people simply box it up and return it for a refund.

Is this allowed in the U.S.A.?

In Australia, if you buy a game and open the box THAT'S IT, no refund or
exchange unless the CD or disks are defective.
This policy seems to be in effect right across our country.

Which really sux when you fork out $89.95 for a new release and discover
it's crap.

Thank god for demo's!

by **John Hartridg** » Wed, 03 Mar 1999 04:00:00

In the UK Electronics Boutique is the only company that openly
advertises a 10 day unconditional return. All the other major chains
asume you are returning it because you've just taken it home
and copied it. I don't know about smaller independat shops. I
suppose it depends on the owner.

John

by **Scott Swanso** » Wed, 03 Mar 1999 04:00:00

Sierra Sports (maker of GPL, Viper Racing, etc.) will refund the purchase
price of the game if you are not satisfied. They require that you explain
to them why you are not satisfied (which doesn't seem unreasonable to me).
Follow the URL below for more information.

http://www.sierra.com/support/index.html

Scott

>How do you guys get your money back for games that you don't like!

>I've noticed in quite a few messages ( usually ones mentioning Nascar
>Revolution) that after buying and loading a game onto their computers, if
>they don't like the game people simply box it up and return it for a
refund.

>Is this allowed in the U.S.A.?

>In Australia, if you buy a game and open the box THAT'S IT, no refund or
>exchange unless the CD or disks are defective.
>This policy seems to be in effect right across our country.

>Which really sux when you fork out $89.95 for a new release and discover
>it's crap.

>Thank god for demo's!

by **Ronald Stoeh** » Wed, 03 Mar 1999 04:00:00

> Sierra Sports (maker of GPL, Viper Racing, etc.) will refund the purchase
> price of the game if you are not satisfied. They require that you explain
> to them why you are not satisfied (which doesn't seem unreasonable to me).
> Follow the URL below for more information.

> http://www.sierra.com/support/index.html

Nice service, but not helpfull. Who ever tried to return a Papy
sim...??? ;^)

Now, what about EA's return policy? <duck'n'cover>

l8er
ronny

> Scott

> >How do you guys get your money back for games that you don't like!

> >I've noticed in quite a few messages ( usually ones mentioning Nascar
> >Revolution) that after buying and loading a game onto their computers, if
> >they don't like the game people simply box it up and return it for a
> refund.

> >Is this allowed in the U.S.A.?

> >In Australia, if you buy a game and open the box THAT'S IT, no refund or
> >exchange unless the CD or disks are defective.
> >This policy seems to be in effect right across our country.

> >Which really sux when you fork out $89.95 for a new release and discover
> >it's crap.

> >Thank god for demo's!

--
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|\ _,,,---,,_ I want to die like my Grandfather,
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'---''(_/--' `-'\_) screaming their heads off!

by **Wosc** » Wed, 03 Mar 1999 04:00:00

when i got nascar 2, it didnt work with my video drivers and they took it
back but i doubt they would have if there was no problem. I bought N99
though in the same visit so i think i redeemed myself since it was a
realistic thing.
Jesse

>How do you guys get your money back for games that you don't like!

>I've noticed in quite a few messages ( usually ones mentioning Nascar
>Revolution) that after buying and loading a game onto their computers, if
>they don't like the game people simply box it up and return it for a
refund.

>Is this allowed in the U.S.A.?

>In Australia, if you buy a game and open the box THAT'S IT, no refund or
>exchange unless the CD or disks are defective.
>This policy seems to be in effect right across our country.

>Which really sux when you fork out $89.95 for a new release and discover
>it's crap.

>Thank god for demo's!

by **Peter Gag** » Wed, 03 Mar 1999 04:00:00

> How do you guys get your money back for games that you don't like!

> I've noticed in quite a few messages ( usually ones mentioning
> Nascar
> Revolution) that after buying and loading a game onto their
> computers, if
> they don't like the game people simply box it up and return it for
> a refund.

> Is this allowed in the U.S.A.?

> In Australia, if you buy a game and open the box THAT'S IT, no
> refund or
> exchange unless the CD or disks are defective.
> This policy seems to be in effect right across our country.

> Which really sux when you fork out $89.95 for a new release and
> discover
> it's crap.

In the UK, a chain of shops called Electronic Boutique have a 10 day
returns policy. If you buy a game and are not happy with it, they will
refund the money. There are other shops here that do this too
(Argos?).

Also lots of game manufacturers (distributors too?) refund your money
if you are not satisfied with the product. Its good customer
relations, and I presume they do not get many people who take them up
on the offer?

In the UK we also have a law called the "Sale of Goods Act", which
basically says if you buy something (pretty much anything) and it is
not of "merchantable quality" or "fit for its purpose" then you can
legally ask for a refund.

I recently bought Colin Mcrae Rally via mail order, and it simply
refused to work, no matter what I tried, (and actually knackered the
graphics on my system which required a virtual system rebuild?). I
sent the game back with a covering letter and promptly got a refund
with no problems.

I've also found if I have made a really bad buy, by taking it back to
the shop and acting totally stupid and ignorant (not hard for me?)
usually results in a refund too!!!!!

Ever thought of moving?

8-)

*Peter* #:-)

by **OldWol** » Thu, 04 Mar 1999 04:00:00

Hey Paul,
Electronics Boutique .... there at least 5 in sydney ... all
take returns up to 10 -14 days unconditional ... those guys are generally
very good ... and dont ask any questions ... i now buy all my software there
as 90 bucks is too much to fork out when so much software these days doesnt
live up to their claims

regards
shane

by **Emiliano Molin** » Thu, 04 Mar 1999 04:00:00

Paul,

Electronics Boutique, the service is below standard as in everywhere else it
seems, but they will take software back. It is up to the branch though, so
make sure you ask first. There are plenty in Melbourne and Sydney, where
are you from?

I don't know what you guys think but I am getting tired of being ripped off
by software companies and retailers. It wouldn't be so bad if there wasn't
so much false advertising going on. Add to that the high number of
showstoppers most software comes out with and I am sure it is not too far
from fraud.

Regards

Emiliano

by **Tim Wainwrigh** » Thu, 04 Mar 1999 04:00:00

Paul,

Basically the copyright laws in Australia are the cause of that. Retailers
are obliged to follow the copyright laws that clearly point out that items
such as software, videos, CDs (basically stuff that can be easily copied)
are not entitled to be returned unless they are physically faulty/damaged.
ie. broken cdrom or similar. Retailers are then only required to replace the
product with a new one. As soon as you open the box/shrinkwrap, the product
is yours to keep. If there are retailers that are accepting returns, then,
as far as I am aware, they are breaking the copyright laws of Australia.

Tim

>How do you guys get your money back for games that you don't like!

>I've noticed in quite a few messages ( usually ones mentioning Nascar
>Revolution) that after buying and loading a game onto their computers, if
>they don't like the game people simply box it up and return it for a
refund.

>Is this allowed in the U.S.A.?

>In Australia, if you buy a game and open the box THAT'S IT, no refund or
>exchange unless the CD or disks are defective.
>This policy seems to be in effect right across our country.

>Which really sux when you fork out $89.95 for a new release and discover
>it's crap.

>Thank god for demo's!

by **Larr** » Sat, 06 Mar 1999 04:00:00

CompUSA has ceased returns on _everything_ past 15 days, and if you
return _anything_ within 15 days they charge you a 15% restocking fee!

The only exception is for defective merchandise, and you can only
exchange it.

There are ZERO free returns. You buy it, you own it.

This new policy is about 3 weeks old. They even go thru a 'training
session' right at the register with you about the new policy, and use a
magic marker to X out the old policy on the back of the receipt that
gets printed.

It's quite arrogant...

-Larry

> On Tue, 2 Mar 1999 21:55:58 +1000,

> >How do you guys get your money back for games that you don't like!

> >I've noticed in quite a few messages ( usually ones mentioning Nascar
> >Revolution) that after buying and loading a game onto their computers, if
> >they don't like the game people simply box it up and return it for a refund.

> >Is this allowed in the U.S.A.?

> In the US, whether a dealer will accept returns is left up to the dealer.
> This is for nearly all consumer items. There are exceptions, such as
> opened bottles of ***/food, etc. .....

> >In Australia, if you buy a game and open the box THAT'S IT, no refund or
> >exchange unless the CD or disks are defective.
> >This policy seems to be in effect right across our country.

> It sounds as if the dealers have some sort of an 'agreement' in your country.
> I bet its not a law, though. If you have Electronics Boutiques there, they
> may take returns. In the US, they will accept them with no questions asked.
> I think I have heard of Electronics Boutiques in the U.K., and elsewhere,
> but I may be wrong.

> >Which really sux when you fork out $89.95 for a new release and discover
> >it's crap.

> Yup.

> --
> // rrevved posts from mindspring dot com

by **Ken Sta** » Mon, 08 Mar 1999 04:00:00

the answer is: buy a shrinkwrap machine or a Daisy Seal a meal and
re-package the game then return it as an un opened game.

rec.autos.simulators

Getting your money back for software??????????

Getting your money back for software??????????

Getting your money back for software??????????

Getting your money back for software??????????

Getting your money back for software??????????

Getting your money back for software??????????

Getting your money back for software??????????

Getting your money back for software??????????

Getting your money back for software??????????

Getting your money back for software??????????

Getting your money back for software??????????

Getting your money back for software??????????