rec.autos.simulators

My Sidewinder Precision Racing Wheel broke last week - the spring under the
brake pedal snapped in half. I managed to remove the broken spring but it
didn't look like a "normal" spring that I could replace easily so I phoned
up Microsoft to see if I could get a replacement.

This morning a brand new wheel arrived by UPS. No charge to me, and I've
still got the old one. I'm astonished with what they've done as I wasn't
expecting much, if any, help.

Sweet.

JimSeamus

What universe is this? :)

Ash

| Not something you hear very often, but... Hooray for Microsoft! :0)
|
| My Sidewinder Precision Racing Wheel broke last week - the spring under
the
| brake pedal snapped in half. I managed to remove the broken spring but it
| didn't look like a "normal" spring that I could replace easily so I phoned
| up Microsoft to see if I could get a replacement.
|
| This morning a brand new wheel arrived by UPS. No charge to me, and I've
| still got the old one. I'm astonished with what they've done as I wasn't
| expecting much, if any, help.
|
| Sweet.
|
| JimSeamus
|
|

    -Phasor

- Isotrip?

I've got EXACTLY the same problem! To which office did you call ???
(I'm serious, I want to try it out myself cause racing with only one pedal
really sucks!)

--
Sander vs Evil
" If everything's under control, you're going too slow "

Hmm, yeah ... I have the same problem too!  Tell us all where you called :-)

Hmmm? Dag me too.. What is the # and who do we ask for? hahahaha

| Hmm, yeah ... I have the same problem too!  Tell us all where you called
:-)

I called the UK support number for "Desktop Applications, Home Products,
Personal Operating Systems and Hardware" on 0870 60 10 100 - this was on the
MS website at http://support.microsoft.com/directory/

Had to explain the problem about 4 times over but I eventually got through
to "Direct Services" who are the department that can authorise replacements
due to technical problems. It took about 20 minutes in all, and I basically
just tried really really hard to be as polite and friendly-sounding as I
could possibly be (figuring that they might be more inclined to help then!).
It worked too :0)

For reference, I bought my wheel online from www.dabs.com about 2 months
ago. Never contacted dabs about it as it wasn't really their problem anyway.

Hope that helps, good luck!

Jim

Just noticed your email address Scott, I was in Christs last year, now
living at the top of Castle Hill :0)

/me waves to Scott from his window....

Hey Jim, I live in Cambridge(UK), I didn't see you wave out the window LOL

Alan

Hmm, I didn't see you wave either, but I wasn't looking :-)

I'm at emma and have been enjoying the beautiful weather on the river this
afternoon.

Chris (who spent his first 20 years in Cambridge).

--

Simbokza GPL FD League
www.simbokza.com

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