> I've totally had it with this company (Thomas Enterprises) if it is indeed
> a REAL company. First it took me 7 months to get my wheel when it was said
> to be on the way every month. I get the damn thing THEN a few months go by
> and my pedal pots go out. I get new pots after having to mail Trevor
> Thomas about 3 times. I install my pedal pots, and tell him it works and
> in the same email I tell Trevor that my steering pot is going out. That
> was 2 months or MORE ago and no Sterring pot yet. He said he'd send them
> out when he got them. I mailed him a while ago and said they just came in.
> Now that was about 4 days ago. He said he'd send it out, yet to see it.
> Hmmmm, sounds familiar. Now I don't care how small the company is. What
> the hell is the guarantee worth if you don't get replacement parts in a
> timely fashion. I go back to my original observation, THIS COMPANY HAS
> THE, THE WORST COSTUMER RELATIONS that I have ever had the displeasure of
> having to deal with. I have got at least 8 DNF's on hawaii JUST from the
> wheel pot. 3 of them I was leading!! I don't care who sees this. I am
> FED up with this!!. I will no longer do any business with TSW, now or in
> the future.
> --
> Sean Higgins
> http://www.racesimcentral.net/~higgy/
I needed when I asked for it.
I feel the wheel is very good, but its time saving to learn to service
it yourself. I now purchase my pots etc. in a local electronic store.
Thomas web site provides with good explenations about the changing of
pots etc.
I have spare pots handy, so a pot change takes about 10 min.
A german called Hartmut runs a european tsw service senter, I bought a
electronic cleaner spara from him. It was very good, now I havent
changed my pots for several months. The spray is made by Phillips.
Andreas