rec.autos.simulators

Last September I decided to place an order for a wheel from Simulation
Racing Controls (www.mindspring.com/~srcwheel).  I exchanged emails with two
individuals that represented SRC.  They were both very helpful and prompt in
answering all my questions so I felt very comfortable in committing a good
deal of money (~$500) with them.  I placed my order and included a check.
Over the next several months I eagerly awaited the delivery of my wheel.  As
the expected ship date drew near, I wrote SRC asking how things were going.
I was told that they were hard at work and that it should ship soon.  A
month passed and I failed to receive my wheel.  I sent off another email and
again promises were made that the wheel would ship in the next month.  A
month later and the wheel still did not arrive.  I sent another email, and
after a week or two wait, I received a response that the wheel would ship
around the beginning of 2000.  Of course it did not...  It's now quickly
approaching March and I have not recieved my wheel, nor can I get SRC to
answer my emails or phone calls.

I've completely given up hope in receiving a wheel and have written off my
$500.  No big deal I guess, live and learn.  The point of this post is
simply to warn others that are in the market for a high quality wheel to
avoid SRC.  I have regrets in posting this because I truly believe that SRC
had good intentions but obviously something went wrong.  An apology or a
email explaining the situation would be nice, but I'm not holding my breath.

Again, I don't want to *** but I do want RAS to be aware of the situation.
This wasn't an isolated case.  I know of two other individuals that have had
trouble receiving their wheels.  One of them eventually did take delivery,
and from what I can tell, he is the last to do so.

-Andrew

--
=========================================
Mike Barlow
Current GPVL points Champion
=========================================

Thanks for the warning and very sorry to hear of your troubles. It is
unfortunately not an uncommon story these days. Too many people going off half
***ed thinking they can start a business.

--
Don Scurlock
Vancouver,B.C.

--David Cook

BB

<< It has come to my attention that people have been E-mailing

searching into this, there seems to be a problem with this email account
for some reason. I will continue to look into this. So for the time

this confusion.

Also, If you have a Order with SRC your units will ship the first week
of September.
Thanks,
Rodney Revis
Effective July 1st,1999 >>

I think seven months is MORE than the benefit of the doubt, and should
be enough time even for someone on perenially screwed-up Mindspring to
sort out their email problems.

If I may make a suggestion: the last time someone online tried to hose
me (they had told me it would take a minimum of a month to "track down
my lost shipment"), I prepared a complaint to be sent to BBB Online and
my state's AG Office of Consumer Affairs. I notified the online company
that they had seven days to deliver either my merchandise or my money. I
had the merchandise two days later. My advice would be to do the same,
and email these hosers at both their addresses, return receipt. A
snailmail to their land address (return receipt) couldn't hurt either...

BB

--
Kenny L.
kenny_l  AT pacbell DOT net

*

I wish you luck in getting your money back.  I would not want the wheel at this
time as you could probably determine what kind of resolution you would get with
any kind of trouble you had with the unit.  If you get your money back, $500
will buy you a damn good setup with the Thomas Superwheel folks.

OR.. if you are like me, buy an ACT-LABS force RS and RS Shifter for under $200
;)

Good luck, but whatever you do... do NOT give up on getting your money back and
just write it off.

Scott
PA-Scott
PowerSims.com

--
Scott B. Husted
ICQ# 4395450

and surprisingly enough, the phone is now busy at SRC.
One last chance SRC, answer the phone...or I'm hitting send.
Larry Pitts, Dave Trager, you out there?

--
Kenny L.
kenny_l  AT pacbell DOT net