rec.autos.simulators

"Racer" magazine subscribers - did you get screwed?

XRaceTr

"Racer" magazine subscribers - did you get screwed?

by XRaceTr » Thu, 08 Jan 1998 04:00:00

This isn't an ad, just wanted to let you know that if you ordered
a gift subscription for someone for the holidays, you probably
got screwed...

I placed an order for my brother-in-law out of the flyer I got in
my subscription copy of Racer. The little card said that a 1
year gift subscription was $29.

Well, I picked up the current issue in a bookstore thinking that
I would wrap that up and give it to him as a way to "announce"
his subscription...

As I flipped through the "newsstand copy", I saw another little
card offering gift subscriptions for $23.97! The regular
subscription rates advertised in this copy were also lower than
they were in the subscription copy...

I was ready to cancel both the gift subscription and my own
subscription I was so ticked... But, I called and complained
and they said they would credit my account with the difference
but I had to call back in a week as the order wasn't "in their
computer yet". I called back in a week, and this time they
said to call back "in mid-January" and they would extend my
own subscription to compensate. I wasn't too happy about
that and was planning on insisting on a $5.03 credit when I
called back.

It turns out my original request could not be processed
because whoever took my order dropped the last number of
my credit card. When I called to re-order, they again tried to
charge me $29, but I told them I would be paying $23.97.

They didn't give me any trouble about that, but the idea that
they are trying to***their subscribers still irks me... that's
why I'm alerting everyone I know who might have been screwed
to call them and demand your money back (hey, 5 bucks is 5
bucks...).

Their number is 1-800-999-9718. It's some sort of "subscription
service", so make sure you tell them you're calling to complain
about "Racer".

Good luck,
- Mike.
============================================
    Mike Holthouse - Indianapolis, IN
 My new philosophy is to never explain my
 philosophies. I wish I could tell you why.
============================================

Richard Hau

"Racer" magazine subscribers - did you get screwed?

by Richard Hau » Sat, 10 Jan 1998 04:00:00

I just called to confirm my subscription (requested by mail, via post card),
and the customer service person told me they only enter new subscriptions
into their computer once a month.  The last time they did it was 12/23, next
time will be 1/21/98.  That explains why she said it would take 6-8 weeks
for the first subscription to arrive.   Anyway, my name is not in the
computer yet... Pretty slow!  Why don't they enter them as they are
received?!



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