Don't worry about it. Allow me to chip in with another "doh!" story.
I used to be a support technician for a software importer. One of my
assigned programs was a terminal emulation program, allowing a Windows PC to
log onto a networked mini-computer system (like a VAX VMS), even across a
modem link. Nice piece of code, easy to setup, which, considering the state
of internetworking at the time, was a real bonus and virtually bug free. We
were trying to sell a substantial number of these packages to a big steel
mill over here so we gave them a couple of copies to evaluate. I was told in
no uncertain terms to take every question/complaint from their IT department
very seriously indeed.
The inevitable happened, of course, and I received a support call. Basically
it worked, but it wouldn't accept certain logins... e.g. it was possible to
log in as "guest", but not as "admin". Cue about an hour on the phone,
walking through the settings, double checking stuff, etcetera. Finally I had
to admit it was out of my league and told the guy I'd get on the phone to
the developers as soon as they started work (9am Pacific, 4pm over here).
I spent another 40minutes relaying the problem and what we'd already checked
to the people in the US. They said they'd talk it over and call back... they
did, at 8pm our time to say "it should work, but try these anyway..."
What they gave me was rather complicated, but after about 40 minutes the
next morning the guys at the steel mill and I were back to square one. As i
stared at my keyboard looking for inspiration the light came on at my end...
"type qd;in as a login", I said, which prompted the VAX to ask for a
password. I had finally understood what was going on. There was a strange
duality in this program... locally it would echo the right character when
using an azerty keyboard (standard layout over here) as that part of the
program used the Windows interface, but for the remote side it would
directly pass on the keystroke (without translating it to a letter), where
it would be interpreted as coming from a qwerty keyboard (standard on those
machines). I'd never noticed this before as all our computer equipment was
provided by our parent company in the UK, including qwerty keyboards.
Doh!! -I should have spotted that a mile away, especially as admin has two
letters in it that have different positions on the two layouts. On the plus
side, I got it before the guys at the steel mill and the developers
themselves! ;-)
Jan.
=---
"Pay attention when I'm talking to you boy!" -Foghorn Leghorn.