ACTLABS Customer Service has gone in the toilet.

Remember all the posts about the ACTLABS Force RS quality and support? It's gone. A quick glance at the forum at www.act-labs.com will give you some insight. Caveat Emptor. Glenn

yes, support has gone south, I asked them for a set of springs for my performace pedals 6 weeks ago, still no springs. "Glenn Campbell" <[email hidden]> wrote in message news:GVvd9.21984$[email hidden]... > Remember all the posts about the ACTLABS Force RS quality and support?It's

Quoted text (8 lines)

> gone. A quick glance at the forum at www.act-labs.com will give you some > insight. > > Caveat Emptor. > > Glenn > >

On Wed, 4 Sep 2002 18:33:00 -0400, "Glenn Campbell" <[email hidden]> wrote:

Quoted text (7 lines)

>Remember all the posts about the ACTLABS Force RS quality and support? It's >gone. A quick glance at the forum at www.act-labs.com will give you some >insight. > >Caveat Emptor. > >Glenn

That's just too bad. I will continue to recommend their shifters though, the best affordable at the moment. But once there are alternatives, AL should be worried. If more people would get on their case about fixing the damn Performance pedal springs, maybe progress will be made. Until then, they'll just ignore it. I'm just wondering what happened. Did they get new upper management? I can't believe one the tech support guys called us crybabies. Anyway I have no problems anymore with the Performance Pedals after the mod I did on them. http://dragons.virtualave.net/karkrazy/index.html -- karkrazy AT softhome DOT net

On Wed, 4 Sep 2002 19:25:27 -0500, "Morris Jones" <[email hidden]> wrote: >yes, support has gone south, I asked them for a set of springs for my >performace pedals 6 weeks ago, still no springs. If you're the crafty type check out my mod to use other springs. Very easy and reversable. BTW, I'm not very crafty and did it without problems. http://dragons.virtualave.net/karkrazy/index.html Here are some other ideas to use different types of springs and void your warranty :): http://www.sorgonet.com/robotics/actlabsmod/ http://tinyurl.com/19fc -- karkrazy AT softhome DOT net

Perhaps I was one of the lucky ones, but a couple months ago they sent me a set of replacement pedals no questions asked.. Go figure.. Mitch <[email hidden]> wrote in message news:[email hidden]... > On Wed, 4 Sep 2002 18:33:00 -0400, "Glenn Campbell" > <[email hidden]> wrote: > > >Remember all the posts about the ACTLABS Force RS quality and support?It's

Quoted text (22 lines)

> >gone. A quick glance at the forum at www.act-labs.com will give you some > >insight. > > > >Caveat Emptor. > > > >Glenn > > That's just too bad. I will continue to recommend their shifters > though, the best affordable at the moment. But once there are > alternatives, AL should be worried. If more people would get on their > case about fixing the damn Performance pedal springs, maybe progress > will be made. Until then, they'll just ignore it. > > I'm just wondering what happened. Did they get new upper management? > I can't believe one the tech support guys called us crybabies. > > Anyway I have no problems anymore with the Performance Pedals after > the mod I did on them. > http://dragons.virtualave.net/karkrazy/index.html > > -- > karkrazy AT softhome DOT net

A few months ago I got a new set too. They're great! I'm sure they don't quite compare to BRD Speed 7's or a set of Redlines but then again both of those run about 6 or 7 times the money (7 or 8 times once you add in shipping.) Perhaps you could provide a specific thread on the forum your refering to. Act-Labs Performance Pedals have been getting a real bad rap and it's totally undeserved. They took some pre-orders from previous customers and gave them a deal, (I was one of them.) The first production run had a few problems but Act-Labs has been 100% supportive and responsive to their customers. I've been using the replacement set they sent me for about 4 months now with no problems, (about 250-300 hours.) I have the Act-Labs Force RS, GPL Sifter and Performance Pedals and the weakest link as far as I'm concerned is the Force RS wheel. First of all it's an ugly sumbitch. Looks like SpeedRacer on LSD. Second, the shape of the wheel just doesn't suit me at all. I'm 6' tall and my 5'4" fat-assed old lady has bigger hands than I do, (insert smart-assed comment here.) I could race with my old LWFF for hours but the Force RS just wears out my hands. The shape of the wheel and the placement of the spokes just don't suit me. Such is life. The wheel may or may not suit you. The shifter may or may not suit you. The pedals may or may not suit you. But there is absolutely nothing wrong with AL's vision or execution. They provide quality equipment at an extrodinary price. "Mitch_A" <[email hidden]> wrote in message news:Gxzd9.1175$[email hidden]... > Perhaps I was one of the lucky ones, but a couple months ago they sent mea

Quoted text (13 lines)

> set of replacement pedals no questions asked.. Go figure.. > > Mitch > > > <[email hidden]> wrote in message > news:[email hidden]... > > On Wed, 4 Sep 2002 18:33:00 -0400, "Glenn Campbell" > > <[email hidden]> wrote: > > > > >Remember all the posts about the ACTLABS Force RS quality and support? > It's > > >gone. A quick glance at the forum at www.act-labs.com will give you

some

Quoted text (23 lines)

> > >insight. > > > > > >Caveat Emptor. > > > > > >Glenn > > > > That's just too bad. I will continue to recommend their shifters > > though, the best affordable at the moment. But once there are > > alternatives, AL should be worried. If more people would get on their > > case about fixing the damn Performance pedal springs, maybe progress > > will be made. Until then, they'll just ignore it. > > > > I'm just wondering what happened. Did they get new upper management? > > I can't believe one the tech support guys called us crybabies. > > > > Anyway I have no problems anymore with the Performance Pedals after > > the mod I did on them. > > http://dragons.virtualave.net/karkrazy/index.html > > > > -- > > karkrazy AT softhome DOT net > >

Sorry, I should have been more specific. The General discussion forum has several threads describing the inaccessibility of their technical support team. Don't get me wrong. This has only happened over the last 3 months. I love the product. Just pray that nothing goes wrong now. "Rick Boyd" <[email hidden]> wrote in message news:7jBd9.468$[email hidden]...

Quoted text (17 lines)

> A few months ago I got a new set too. They're great! I'm sure they don't > quite compare to BRD Speed 7's or a set of Redlines but then again both of > those run about 6 or 7 times the money (7 or 8 times once you add in > shipping.) > > Perhaps you could provide a specific thread on the forum your refering to. > > Act-Labs Performance Pedals have been getting a real bad rap and it's > totally undeserved. They took some pre-orders from previous customers and > gave them a deal, (I was one of them.) The first production run had a few > problems but Act-Labs has been 100% supportive and responsive to their > customers. I've been using the replacement set they sent me for about 4 > months now with no problems, (about 250-300 hours.) > > I have the Act-Labs Force RS, GPL Sifter and Performance Pedals and the > weakest link as far as I'm concerned is the Force RS wheel. First of all > it's an ugly sumbitch. Looks like SpeedRacer on LSD. Second, the shape

of

Quoted text (15 lines)

> the wheel just doesn't suit me at all. I'm 6' tall and my 5'4" fat-assed > old lady has bigger hands than I do, (insert smart-assed comment here.) I > could race with my old LWFF for hours but the Force RS just wears out my > hands. The shape of the wheel and the placement of the spokes just don't > suit me. Such is life. > > The wheel may or may not suit you. The shifter may or may not suit you. > The pedals may or may not suit you. But there is absolutely nothing wrong > with AL's vision or execution. They provide quality equipment at an > extrodinary price. > > > "Mitch_A" <[email hidden]> wrote in message > news:Gxzd9.1175$[email hidden]... > > Perhaps I was one of the lucky ones, but a couple months ago they sent

me

Quoted text (12 lines)

> a > > set of replacement pedals no questions asked.. Go figure.. > > > > Mitch > > > > > > <[email hidden]> wrote in message > > news:[email hidden]... > > > On Wed, 4 Sep 2002 18:33:00 -0400, "Glenn Campbell" > > > <[email hidden]> wrote: > > > > > > >Remember all the posts about the ACTLABS Force RS quality and

support?

Quoted text (28 lines)

> > It's > > > >gone. A quick glance at the forum at www.act-labs.com will give you > some > > > >insight. > > > > > > > >Caveat Emptor. > > > > > > > >Glenn > > > > > > That's just too bad. I will continue to recommend their shifters > > > though, the best affordable at the moment. But once there are > > > alternatives, AL should be worried. If more people would get on their > > > case about fixing the damn Performance pedal springs, maybe progress > > > will be made. Until then, they'll just ignore it. > > > > > > I'm just wondering what happened. Did they get new upper management? > > > I can't believe one the tech support guys called us crybabies. > > > > > > Anyway I have no problems anymore with the Performance Pedals after > > > the mod I did on them. > > > http://dragons.virtualave.net/karkrazy/index.html > > > > > > -- > > > karkrazy AT softhome DOT net > > > > > >

No need to be sorry. A couple choruses of "Rhinestone Cowboy" for me and the boys here is sufficient penance. :-) "Glenn Campbell" <[email hidden]> wrote in message news:foHd9.41812$[email hidden]... > Sorry, > > I should have been more specific. The General discussion forum hasseveral > threads describing the inaccessibility of their technical support team. > Don't get me wrong. This has only happened over the last 3 months. Ilove > the product. Just pray that nothing goes wrong now. > > "Rick Boyd" <[email hidden]> wrote in message > news:7jBd9.468$[email hidden]... > > A few months ago I got a new set too. They're great! I'm sure theydon't > > quite compare to BRD Speed 7's or a set of Redlines but then again bothof > > those run about 6 or 7 times the money (7 or 8 times once you add in > > shipping.) > > > > Perhaps you could provide a specific thread on the forum your referingto. > > > > Act-Labs Performance Pedals have been getting a real bad rap and it's > > totally undeserved. They took some pre-orders from previous customersand > > gave them a deal, (I was one of them.) The first production run had afew > > problems but Act-Labs has been 100% supportive and responsive to their > > customers. I've been using the replacement set they sent me for about 4 > > months now with no problems, (about 250-300 hours.) > > > > I have the Act-Labs Force RS, GPL Sifter and Performance Pedals and the > > weakest link as far as I'm concerned is the Force RS wheel. First ofall > > it's an ugly sumbitch. Looks like SpeedRacer on LSD. Second, the shape > of > > the wheel just doesn't suit me at all. I'm 6' tall and my 5'4"fat-assed > > old lady has bigger hands than I do, (insert smart-assed comment here.)I > > could race with my old LWFF for hours but the Force RS just wears out my > > hands. The shape of the wheel and the placement of the spokes justdon't > > suit me. Such is life. > > > > The wheel may or may not suit you. The shifter may or may not suit you. > > The pedals may or may not suit you. But there is absolutely nothingwrong

Quoted text (23 lines)

> > with AL's vision or execution. They provide quality equipment at an > > extrodinary price. > > > > > > "Mitch_A" <[email hidden]> wrote in message > > news:Gxzd9.1175$[email hidden]... > > > Perhaps I was one of the lucky ones, but a couple months ago they sent > me > > a > > > set of replacement pedals no questions asked.. Go figure.. > > > > > > Mitch > > > > > > > > > <[email hidden]> wrote in message > > > news:[email hidden]... > > > > On Wed, 4 Sep 2002 18:33:00 -0400, "Glenn Campbell" > > > > <[email hidden]> wrote: > > > > > > > > >Remember all the posts about the ACTLABS Force RS quality and > support? > > > It's > > > > >gone. A quick glance at the forum at www.act-labs.com will give

you

Quoted text (10 lines)

> > some > > > > >insight. > > > > > > > > > >Caveat Emptor. > > > > > > > > > >Glenn > > > > > > > > That's just too bad. I will continue to recommend their shifters > > > > though, the best affordable at the moment. But once there are > > > > alternatives, AL should be worried. If more people would get on

their > > > > case about fixing the damn Performance pedal springs, maybe progress > > > > will be made. Until then, they'll just ignore it. > > > > > > > > I'm just wondering what happened. Did they get new uppermanagement?

Quoted text (14 lines)

> > > > I can't believe one the tech support guys called us crybabies. > > > > > > > > Anyway I have no problems anymore with the Performance Pedals after > > > > the mod I did on them. > > > > http://dragons.virtualave.net/karkrazy/index.html > > > > > > > > -- > > > > karkrazy AT softhome DOT net > > > > > > > > > > > >

I agree with that assessment completely... I love this company for two years. But over the last three months it has went down quickly! Seeing this post just reminded me that I ordered replacement springs about three weeks ago and have never received them or an email response. I sent them my purchase order for the warranty. I used to be able to call up the 800 number, go to ext: 126 and talk to nice guy there who would help you out and send parts within a week. And over two years, I've replaced just about everything on my A-L ForceRS/Shifter/P-pedals. (including the steering column!) I just called and the receptionist said there was no one to talk to. Only one guy is responsible for tech support, parts and parts shipping! I see clouds rolling in fast.... I hate to be a pessimist and dog this company, but saving money by providing bad service is a great way to eventually not to have to provide any service at all... Wonder if it had anything to do with that company buying them out last year? They said nothing would change... ....snipped....

They said they weren't bought out on the forum, everything is as before but lots of reports of poor quality service. Seemed before that service was the biggest plus for Act Labs. Now with poor service, breaking pedals, no means to see before you buy it seems they are slipping fast. Beyond the shifter they don't seem to offer anything above and beyond the competition now and I'd suspect you'll see shifters from others on the market soon. "Glaspak" <[email hidden]> wrote in message news:al8iev$ve0$[email hidden]...

Quoted text (34 lines)

> I agree with that assessment completely... > > I love this company for two years. But over the last three > months it has went down quickly! > > Seeing this post just reminded me that I ordered > replacement springs about three weeks ago and > have never received them or an email response. > I sent them my purchase order for the warranty. > > I used to be able to call up the 800 number, go > to ext: 126 and talk to nice guy there who would > help you out and send parts within a week. > And over two years, I've replaced just about > everything on my A-L ForceRS/Shifter/P-pedals. > (including the steering column!) > > I just called and the receptionist said there was > no one to talk to. Only one guy is responsible for > tech support, parts and parts shipping! > I see clouds rolling in fast.... > > I hate to be a pessimist and dog this company, > but saving money by providing bad service is > a great way to eventually not to have to provide > any service at all... > > Wonder if it had anything to do with that company > buying them out last year? > They said nothing would change... > > ....snipped.... > >

Didnt Raymond ?? (last name escapes me) from Act Labs used to post here quite often? Maybe he would know the real deal regarding the (lack) of support from AL. Woohoo... FOOTBALL TIME....GO NINERS...LOOKIN FOR 6th... Mitch "Glaspak" <[email hidden]> wrote in message news:al8iev$ve0$[email hidden]...

Quoted text (34 lines)

> I agree with that assessment completely... > > I love this company for two years. But over the last three > months it has went down quickly! > > Seeing this post just reminded me that I ordered > replacement springs about three weeks ago and > have never received them or an email response. > I sent them my purchase order for the warranty. > > I used to be able to call up the 800 number, go > to ext: 126 and talk to nice guy there who would > help you out and send parts within a week. > And over two years, I've replaced just about > everything on my A-L ForceRS/Shifter/P-pedals. > (including the steering column!) > > I just called and the receptionist said there was > no one to talk to. Only one guy is responsible for > tech support, parts and parts shipping! > I see clouds rolling in fast.... > > I hate to be a pessimist and dog this company, > but saving money by providing bad service is > a great way to eventually not to have to provide > any service at all... > > Wonder if it had anything to do with that company > buying them out last year? > They said nothing would change... > > ....snipped.... > >

Ed is apparently gone and the last few posts from Raymond on the AL board have been nothing more than legalize talk that said nothing - "everything is ok so stop asking" Never seen anyone from AL post on here in ages. "Mitch_A" <[email hidden]> wrote in message news:7oQd9.603$[email hidden]...

Quoted text (47 lines)

> Didnt Raymond ?? (last name escapes me) from Act Labs used to post here > quite often? Maybe he would know the real deal regarding the (lack) of > support from AL. > > Woohoo... FOOTBALL TIME....GO NINERS...LOOKIN FOR 6th... > > Mitch > > > "Glaspak" <[email hidden]> wrote in message > news:al8iev$ve0$[email hidden]... > > I agree with that assessment completely... > > > > I love this company for two years. But over the last three > > months it has went down quickly! > > > > Seeing this post just reminded me that I ordered > > replacement springs about three weeks ago and > > have never received them or an email response. > > I sent them my purchase order for the warranty. > > > > I used to be able to call up the 800 number, go > > to ext: 126 and talk to nice guy there who would > > help you out and send parts within a week. > > And over two years, I've replaced just about > > everything on my A-L ForceRS/Shifter/P-pedals. > > (including the steering column!) > > > > I just called and the receptionist said there was > > no one to talk to. Only one guy is responsible for > > tech support, parts and parts shipping! > > I see clouds rolling in fast.... > > > > I hate to be a pessimist and dog this company, > > but saving money by providing bad service is > > a great way to eventually not to have to provide > > any service at all... > > > > Wonder if it had anything to do with that company > > buying them out last year? > > They said nothing would change... > > > > ....snipped.... > > > > > >

On Thu, 5 Sep 2002 18:40:00 -0300, "Schooner" <[email hidden]> wrote: >They said they weren't bought out on the forum, everything is as before but >lots of reports of poor quality service. Seemed before that service was the >biggest plus for Act Labs. Now with poor service, breaking pedals, no means >to see before you buy it seems they are slipping fast. Beyond the shifter >they don't seem to offer anything above and beyond the competition now and >I'd suspect you'll see shifters from others on the market soon. Do you think they're abandoning the racing sim market? Over at the MAME news groups, the peeps there are buzzing about the AL light guns. AL is a very small company, and with no decent tech support, they're just like any other company. They no longer have the edge they use to anymore. The Momo is a better FF wheel. From what I've read, they work with PS2 and PC, with no need for a stupid cartridge system. -- karkrazy AT softhome DOT net

On Thu, 5 Sep 2002 17:31:09 -0400, "Glaspak" <[email hidden]> wrote: >I just called and the receptionist said there was >no one to talk to. Only one guy is responsible for >tech support, parts and parts shipping! >I see clouds rolling in fast.... That would explain why it takes so long now to get replacement springs. Plus they want to you send back your old busted springs too! Double the wait. -- karkrazy AT softhome DOT net

As luck would have it; I had a throttle spring break today, (see what you get when you shoot your mouth off.) I'll order up some replacements and report back on the results. BTW: These parts will not be ordered under my name as the pedals were a birthday present from my aforementioned fat-assed old lady who does not share my surname. The fact that I have said nice things about Act-Labs while others were not should have no bearing. BTW2: I secretly hope that Act-Labs support has gone in the toilet because I've been looking for a good excuse to buy a set of BRD's. <[email hidden]> wrote in message news:[email hidden]...

Quoted text (14 lines)

> On Thu, 5 Sep 2002 17:31:09 -0400, "Glaspak" > <[email hidden]> wrote: > > >I just called and the receptionist said there was > >no one to talk to. Only one guy is responsible for > >tech support, parts and parts shipping! > >I see clouds rolling in fast.... > > That would explain why it takes so long now to get replacement > springs. Plus they want to you send back your old busted springs too! > Double the wait. > > -- > karkrazy AT softhome DOT net

From what I heard you need to have proof of purchase, the original receipt/invoice number otherwise your SOL. "Rick Boyd" <[email hidden]> wrote in message news:1p9e9.229$[email hidden]...

Quoted text (11 lines)

> As luck would have it; I had a throttle spring break today, (see what you > get when you shoot your mouth off.) > > I'll order up some replacements and report back on the results. > > BTW: These parts will not be ordered under my name as the pedals were a > birthday present from my aforementioned fat-assed old lady who does not > share my surname. The fact that I have said nice things about Act-Labs > while others were not should have no bearing. > > BTW2: I secretly hope that Act-Labs support has gone in the toilet

because

Quoted text (21 lines)

> I've been looking for a good excuse to buy a set of BRD's. > > > <[email hidden]> wrote in message > news:[email hidden]... > > On Thu, 5 Sep 2002 17:31:09 -0400, "Glaspak" > > <[email hidden]> wrote: > > > > >I just called and the receptionist said there was > > >no one to talk to. Only one guy is responsible for > > >tech support, parts and parts shipping! > > >I see clouds rolling in fast.... > > > > That would explain why it takes so long now to get replacement > > springs. Plus they want to you send back your old busted springs too! > > Double the wait. > > > > -- > > karkrazy AT softhome DOT net > >

And why wouldn't someone have such info? They make no claims of transferrable warranties. Further, they make no claims of free replacement parts for life. Further still, these bad boys were originally shipped from Canuckville, (Vancouver) to Detroit, (HockeyTown [he he]) for a whopping $65, (US.) "Schooner" <[email hidden]> wrote in message news:Ru9e9.59535$[email hidden]... > From what I heard you need to have proof of purchase, the original > receipt/invoice number otherwise your SOL. > > "Rick Boyd" <[email hidden]> wrote in message > news:1p9e9.229$[email hidden]... > > As luck would have it; I had a throttle spring break today, (see whatyou

Quoted text (34 lines)

> > get when you shoot your mouth off.) > > > > I'll order up some replacements and report back on the results. > > > > BTW: These parts will not be ordered under my name as the pedals were a > > birthday present from my aforementioned fat-assed old lady who does not > > share my surname. The fact that I have said nice things about Act-Labs > > while others were not should have no bearing. > > > > BTW2: I secretly hope that Act-Labs support has gone in the toilet > because > > I've been looking for a good excuse to buy a set of BRD's. > > > > > > <[email hidden]> wrote in message > > news:[email hidden]... > > > On Thu, 5 Sep 2002 17:31:09 -0400, "Glaspak" > > > <[email hidden]> wrote: > > > > > > >I just called and the receptionist said there was > > > >no one to talk to. Only one guy is responsible for > > > >tech support, parts and parts shipping! > > > >I see clouds rolling in fast.... > > > > > > That would explain why it takes so long now to get replacement > > > springs. Plus they want to you send back your old busted springs too! > > > Double the wait. > > > > > > -- > > > karkrazy AT softhome DOT net > > > > > >

I was just saying is all since you got them as a gift I thought maybe you wouldn't have it. Sorry for even mentioning it. "Rick Boyd" <[email hidden]> wrote in message news:1N9e9.256$[email hidden]... > And why wouldn't someone have such info? They make no claims of > transferrable warranties. Further, they make no claims of freereplacement > parts for life. Further still, these bad boys were originally shippedfrom

Quoted text (17 lines)

> Canuckville, (Vancouver) to Detroit, (HockeyTown [he he]) for a whopping > $65, (US.) > > "Schooner" <[email hidden]> wrote in message > news:Ru9e9.59535$[email hidden]... > > From what I heard you need to have proof of purchase, the original > > receipt/invoice number otherwise your SOL. > > > > "Rick Boyd" <[email hidden]> wrote in message > > news:1p9e9.229$[email hidden]... > > > As luck would have it; I had a throttle spring break today, (see what > you > > > get when you shoot your mouth off.) > > > > > > I'll order up some replacements and report back on the results. > > > > > > BTW: These parts will not be ordered under my name as the pedals were

a > > > birthday present from my aforementioned fat-assed old lady who doesnot > > > share my surname. The fact that I have said nice things aboutAct-Labs

Quoted text (19 lines)

> > > while others were not should have no bearing. > > > > > > BTW2: I secretly hope that Act-Labs support has gone in the toilet > > because > > > I've been looking for a good excuse to buy a set of BRD's. > > > > > > > > > <[email hidden]> wrote in message > > > news:[email hidden]... > > > > On Thu, 5 Sep 2002 17:31:09 -0400, "Glaspak" > > > > <[email hidden]> wrote: > > > > > > > > >I just called and the receptionist said there was > > > > >no one to talk to. Only one guy is responsible for > > > > >tech support, parts and parts shipping! > > > > >I see clouds rolling in fast.... > > > > > > > > That would explain why it takes so long now to get replacement > > > > springs. Plus they want to you send back your old busted springs

too!

Quoted text (10 lines)

> > > > Double the wait. > > > > > > > > -- > > > > karkrazy AT softhome DOT net > > > > > > > > > > > >

No need to be sorry. Wish I could think of something sung by Schooner and apply an appropriate penance. :-) I'm extremely disappointed that Glen Campbell wouldn't even reply with a little, "Wichita Lineman" or something. Yet another BTW: Your pedals look great and I sincerely hope you can make them happen. I, for one, don't care if you use springs, bungee cords, or hampsters in a habitrail as long as they work. Best wishes, Rick "Schooner" <[email hidden]> wrote in message news:Kpae9.59551$[email hidden]...

Quoted text (21 lines)

> I was just saying is all since you got them as a gift I thought maybe you > wouldn't have it. Sorry for even mentioning it. > > "Rick Boyd" <[email hidden]> wrote in message > news:1N9e9.256$[email hidden]... > > And why wouldn't someone have such info? They make no claims of > > transferrable warranties. Further, they make no claims of free > replacement > > parts for life. Further still, these bad boys were originally shipped > from > > Canuckville, (Vancouver) to Detroit, (HockeyTown [he he]) for a whopping > > $65, (US.) > > > > "Schooner" <[email hidden]> wrote in message > > news:Ru9e9.59535$[email hidden]... > > > From what I heard you need to have proof of purchase, the original > > > receipt/invoice number otherwise your SOL. > > > > > > "Rick Boyd" <[email hidden]> wrote in message > > > news:1p9e9.229$[email hidden]... > > > > As luck would have it; I had a throttle spring break today, (see

what > > you > > > > get when you shoot your mouth off.) > > > > > > > > I'll order up some replacements and report back on the results. > > > > > > > > BTW: These parts will not be ordered under my name as the pedalswere

Quoted text (37 lines)

> a > > > > birthday present from my aforementioned fat-assed old lady who does > not > > > > share my surname. The fact that I have said nice things about > Act-Labs > > > > while others were not should have no bearing. > > > > > > > > BTW2: I secretly hope that Act-Labs support has gone in the toilet > > > because > > > > I've been looking for a good excuse to buy a set of BRD's. > > > > > > > > > > > > <[email hidden]> wrote in message > > > > news:[email hidden]... > > > > > On Thu, 5 Sep 2002 17:31:09 -0400, "Glaspak" > > > > > <[email hidden]> wrote: > > > > > > > > > > >I just called and the receptionist said there was > > > > > >no one to talk to. Only one guy is responsible for > > > > > >tech support, parts and parts shipping! > > > > > >I see clouds rolling in fast.... > > > > > > > > > > That would explain why it takes so long now to get replacement > > > > > springs. Plus they want to you send back your old busted springs > too! > > > > > Double the wait. > > > > > > > > > > -- > > > > > karkrazy AT softhome DOT net > > > > > > > > > > > > > > > > > > > >

OK..OK...I'll bite! "I've got my feet in LA, but my mind's on Tennessee". It sounds much better at my place. Cheers, Glenn "Rick Boyd" <[email hidden]> wrote in message news:a%ae9.313$[email hidden]... > No need to be sorry. Wish I could think of something sung by Schooner and > apply an appropriate penance. :-) I'm extremely disappointed that Glen > Campbell wouldn't even reply with a little, "Wichita Lineman" orsomething.

Hey your a good sport! Nice to meet you. Sorry I dropped an "n" from your name in my last post. "Glenn Campbell" <[email hidden]> wrote in message news:FEbe9.22490$[email hidden]...

Quoted text (13 lines)

> OK..OK...I'll bite! > > "I've got my feet in LA, but my mind's on Tennessee". > > It sounds much better at my place. > > Cheers, > > Glenn > > "Rick Boyd" <[email hidden]> wrote in message > news:a%ae9.313$[email hidden]... > > No need to be sorry. Wish I could think of something sung by Schooner

and > > apply an appropriate penance. :-) I'm extremely disappointed that Glen > > Campbell wouldn't even reply with a little, "Wichita Lineman" or > something. > > >

And you! I've lost the "n" many times before. No worries, G. "Rick Boyd" <[email hidden]> wrote in message news:s9ce9.353$[email hidden]... > Hey your a good sport! Nice to meet you. Sorry I dropped an "n" fromyour > name in my last post. >

On Fri, 06 Sep 2002 21:48:45 GMT, "Rick Boyd" <[email hidden]> wrote:

Quoted text (12 lines)

>As luck would have it; I had a throttle spring break today, (see what you >get when you shoot your mouth off.) > >I'll order up some replacements and report back on the results. > >BTW: These parts will not be ordered under my name as the pedals were a >birthday present from my aforementioned fat-assed old lady who does not >share my surname. The fact that I have said nice things about Act-Labs >while others were not should have no bearing. > >BTW2: I secretly hope that Act-Labs support has gone in the toilet because >I've been looking for a good excuse to buy a set of BRD's.

You have to send your old springs back too, so keep them. Here is the official response from the AL forum: <quote> Hello, We have made some minor changes in our parts handling. If you are not under warranty, parts can be purchased directly from our tech support department by e-mailing them at [email hidden]. If you are under warranty, and you would like parts shipped to you, you are now required to send the failed part to us. The reason for this change is that we have been receiving a large number of false claims for "failed" parts. To give you an idea, we were finding that only 50% of parts requests were actually legitimate. The other half of requests were from individuals just looking for extra parts. It is unfortunate that a few dishonest people were taking advantage of the system, but we need to keep costs for such services reasonable for both us AND our legitimate customers. Obviously, if our costs go up, we need to pass this on to our customers. Like any store, we too require proof of purchase for warranty. This is quite standard and is used to ensure that customers have purchased from us or an authorized dealer. The requirement of an invoice for warranty work is the norm rather than an exception. FYI, the cost of returning a set of springs to us is well under $3.00 USD, so the cost factor is really not significant. This is definitely cheaper than shipping an entire product back to us. ACT LABS have always supported its customers and will continue to do so. We do however, need to protect ourselves AND our customers from costs resulting from misrepresented claims. Raymond, ACT LABS </quote> -- karkrazy AT softhome DOT net