Official NASCAR 2003 demo installation problem

I uninstalled my leaked demo in favor of the official one; however, I can't even get it to install. I get a "an installation support file could not be installed" message, and it aborts. I've got DirectX 9.0 installed. Anyone have a clue why I'm seeing this? I've downloaded the file twice from different sources (Sierra and 3D Gamers) and get the same results with both downloads. Thanks!

Did you remove the old folder the earlier beta was installed in? "John Cauthen" <[email hidden]> wrote in message news:b1sd1t$3sfd$[email hidden]... > I uninstalled my leaked demo in favor of the official one; however, Ican't > even get it to install. I get a "an installation support file could notbe > installed" message, and it aborts. I've got DirectX 9.0 installed.Anyone > have a clue why I'm seeing this? I've downloaded the file twice from > different sources (Sierra and 3D Gamers) and get the same results withboth > downloads. > > Thanks! > >

Randall, I had not deleted the folder, so I went back and did that. This time the installation process went much further before I got the "an installation support file could not be installed" message. The Papyrus NASCAR logo had actually come up in the background. Maybe I need to use my Registry edit tool to get rid of any remnants of the original demo. Thanks for the suggestion! John "Randall Johnson" <[email hidden]> wrote in message news:gok0a.5794$[email hidden]...

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> Did you remove the old folder the earlier beta was installed in? > > "John Cauthen" <[email hidden]> wrote in message > news:b1sd1t$3sfd$[email hidden]... > > I uninstalled my leaked demo in favor of the official one; however, I > can't > > even get it to install. I get a "an installation support file could not > be > > installed" message, and it aborts. I've got DirectX 9.0 installed. > Anyone > > have a clue why I'm seeing this? I've downloaded the file twice from > > different sources (Sierra and 3D Gamers) and get the same results with > both > > downloads. > > > > Thanks! > > > > > >

Clear out your TEMP folders. In Windows 9x, there is one of them: c:\windows\temp. In Windows 2000 there are TWO of them (and almost everyone misses the second one, which is the most important): c:\winnt\temp (System Temp Directory) c:\documents & settings\<user profile name>\local settings\temp (User Temp Directory) In Windows XP there are TWO of them (and again, everyone misses the second one, which is the most important): c:\windows\temp (System Temp Directory) c:\documents & settings\<user profile name>\local settings\temp (User Temp Directory) In Win2K and XP, be advised that the Local Settings directory is a HIDDEN directory and you must have the show hidden files/folders option enabled to get there. The User Temp Directory in Win2K and XP (or the Temp Directory in Win9x) is where most installers dump their files when preparring to install software. Most installers to this day do NOT clean up after themselves after the installation is complete. You would be amazed at how many hundreds of megabytes of junk there are in these folders. Make sure you start off with a fresh restart before clearing the above temp folders. This will ensure that any file lock handles are cleared from temp files used by some programs that may have been run during the current boot cycle. Larry "John Cauthen" <[email hidden]> wrote in message news:b1ur3a$5f7q$[email hidden]...

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> Randall, > > I had not deleted the folder, so I went back and did that. This time the > installation process went much further before I got the "an installation > support file could not be installed" message. The Papyrus NASCAR logo had > actually come up in the background. Maybe I need to use my Registry edit > tool to get rid of any remnants of the original demo. Thanks for the > suggestion! > > John > > "Randall Johnson" <[email hidden]> wrote in message > news:gok0a.5794$[email hidden]... > > Did you remove the old folder the earlier beta was installed in? > > > > "John Cauthen" <[email hidden]> wrote in message > > news:b1sd1t$3sfd$[email hidden]... > > > I uninstalled my leaked demo in favor of the official one; however, I > > can't > > > even get it to install. I get a "an installation support file could

not

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> > be > > > installed" message, and it aborts. I've got DirectX 9.0 installed. > > Anyone > > > have a clue why I'm seeing this? I've downloaded the file twice from > > > different sources (Sierra and 3D Gamers) and get the same results with > > both > > > downloads. > > > > > > Thanks! > > > > > > > > > > > >

Thanks a bunch Larry! I would never have thought of that... off to try it now. Be back later with a report. John Cauthen "Larry" <[email hidden]> wrote in message news:J7P0a.6565$[email hidden]...

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> Clear out your TEMP folders. > > In Windows 9x, there is one of them: > > c:\windows\temp. > > In Windows 2000 there are TWO of them (and almost everyone misses the

second

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> one, which is the most important): > > c:\winnt\temp (System Temp Directory) > c:\documents & settings\<user profile name>\local settings\temp (User Temp > Directory) > > In Windows XP there are TWO of them (and again, everyone misses the second > one, which is the most important): > > c:\windows\temp (System Temp Directory) > c:\documents & settings\<user profile name>\local settings\temp (User Temp > Directory) > > In Win2K and XP, be advised that the Local Settings directory is a HIDDEN > directory and you must have the show hidden files/folders option enabled

to > get there. > > The User Temp Directory in Win2K and XP (or the Temp Directory in Win9x)is > where most installers dump their files when preparring to installsoftware. > Most installers to this day do NOT clean up after themselves after the > installation is complete. You would be amazed at how many hundreds of > megabytes of junk there are in these folders. > > Make sure you start off with a fresh restart before clearing the abovetemp > folders. This will ensure that any file lock handles are cleared fromtemp

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> files used by some programs that may have been run during the current boot > cycle. > > Larry > > > "John Cauthen" <[email hidden]> wrote in message > news:b1ur3a$5f7q$[email hidden]... > > Randall, > > > > I had not deleted the folder, so I went back and did that. This time

the > > installation process went much further before I got the "an installation > > support file could not be installed" message. The Papyrus NASCAR logohad > > actually come up in the background. Maybe I need to use my Registryedit

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> > tool to get rid of any remnants of the original demo. Thanks for the > > suggestion! > > > > John > > > > "Randall Johnson" <[email hidden]> wrote in message > > news:gok0a.5794$[email hidden]... > > > Did you remove the old folder the earlier beta was installed in? > > > > > > "John Cauthen" <[email hidden]> wrote in message > > > news:b1sd1t$3sfd$[email hidden]... > > > > I uninstalled my leaked demo in favor of the official one; however,

I

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> > > can't > > > > even get it to install. I get a "an installation support file could > not > > > be > > > > installed" message, and it aborts. I've got DirectX 9.0 installed. > > > Anyone > > > > have a clue why I'm seeing this? I've downloaded the file twice

from > > > > different sources (Sierra and 3D Gamers) and get the same resultswith

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> > > both > > > > downloads. > > > > > > > > Thanks! > > > > > > > > > > > > > > > > > > > >

Larry, I'm running Windows 98SE. I did as you suggested and cleared out my windows/temp folder. I then restarted the computer. I got the same "an installation support file could not be installed" message. I've even reinstalled DirectX 9.0 to see if that was the cause... no luck. As a last resort, I tried installling it in safe mode... same result. I give up on the demo. I want to buy the game, but now I'm a bit worried that this will carry over into it. I'm really puzzled by this problem. Thanks, John "Larry" <[email hidden]> wrote in message news:J7P0a.6565$[email hidden]...

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> Clear out your TEMP folders. > > In Windows 9x, there is one of them: > > c:\windows\temp. > > In Windows 2000 there are TWO of them (and almost everyone misses the

second

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> one, which is the most important): > > c:\winnt\temp (System Temp Directory) > c:\documents & settings\<user profile name>\local settings\temp (User Temp > Directory) > > In Windows XP there are TWO of them (and again, everyone misses the second > one, which is the most important): > > c:\windows\temp (System Temp Directory) > c:\documents & settings\<user profile name>\local settings\temp (User Temp > Directory) > > In Win2K and XP, be advised that the Local Settings directory is a HIDDEN > directory and you must have the show hidden files/folders option enabled

to > get there. > > The User Temp Directory in Win2K and XP (or the Temp Directory in Win9x)is > where most installers dump their files when preparring to installsoftware. > Most installers to this day do NOT clean up after themselves after the > installation is complete. You would be amazed at how many hundreds of > megabytes of junk there are in these folders. > > Make sure you start off with a fresh restart before clearing the abovetemp > folders. This will ensure that any file lock handles are cleared fromtemp

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> files used by some programs that may have been run during the current boot > cycle. > > Larry > > > "John Cauthen" <[email hidden]> wrote in message > news:b1ur3a$5f7q$[email hidden]... > > Randall, > > > > I had not deleted the folder, so I went back and did that. This time

the > > installation process went much further before I got the "an installation > > support file could not be installed" message. The Papyrus NASCAR logohad > > actually come up in the background. Maybe I need to use my Registryedit

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> > tool to get rid of any remnants of the original demo. Thanks for the > > suggestion! > > > > John > > > > "Randall Johnson" <[email hidden]> wrote in message > > news:gok0a.5794$[email hidden]... > > > Did you remove the old folder the earlier beta was installed in? > > > > > > "John Cauthen" <[email hidden]> wrote in message > > > news:b1sd1t$3sfd$[email hidden]... > > > > I uninstalled my leaked demo in favor of the official one; however,

I

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> > > can't > > > > even get it to install. I get a "an installation support file could > not > > > be > > > > installed" message, and it aborts. I've got DirectX 9.0 installed. > > > Anyone > > > > have a clue why I'm seeing this? I've downloaded the file twice

from > > > > different sources (Sierra and 3D Gamers) and get the same resultswith

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> > > both > > > > downloads. > > > > > > > > Thanks! > > > > > > > > > > > > > > > > > > > >

Hmmm.... Any chance it's a bad download? That's one big download! Larry "John Cauthen" <[email hidden]> wrote in message news:b20sm2$6psm$[email hidden]... > Larry, > > I'm running Windows 98SE. I did as you suggested and cleared out my > windows/temp folder. I then restarted the computer. I got the same "an > installation support file could not be installed" message. I've even > reinstalled DirectX 9.0 to see if that was the cause... no luck. As alast

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> resort, I tried installling it in safe mode... same result. > > I give up on the demo. I want to buy the game, but now I'm a bit worried > that this will carry over into it. I'm really puzzled by this problem. > > Thanks, > > John > > "Larry" <[email hidden]> wrote in message > news:J7P0a.6565$[email hidden]... > > Clear out your TEMP folders. > > > > In Windows 9x, there is one of them: > > > > c:\windows\temp. > > > > In Windows 2000 there are TWO of them (and almost everyone misses the > second > > one, which is the most important): > > > > c:\winnt\temp (System Temp Directory) > > c:\documents & settings\<user profile name>\local settings\temp (User

Temp > > Directory) > > > > In Windows XP there are TWO of them (and again, everyone misses thesecond > > one, which is the most important): > > > > c:\windows\temp (System Temp Directory) > > c:\documents & settings\<user profile name>\local settings\temp (UserTemp > > Directory) > > > > In Win2K and XP, be advised that the Local Settings directory is aHIDDEN

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> > directory and you must have the show hidden files/folders option enabled > to > > get there. > > > > The User Temp Directory in Win2K and XP (or the Temp Directory in Win9x) > is > > where most installers dump their files when preparring to install > software. > > Most installers to this day do NOT clean up after themselves after the > > installation is complete. You would be amazed at how many hundreds of > > megabytes of junk there are in these folders. > > > > Make sure you start off with a fresh restart before clearing the above > temp > > folders. This will ensure that any file lock handles are cleared from > temp > > files used by some programs that may have been run during the current

boot

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> > cycle. > > > > Larry > > > > > > "John Cauthen" <[email hidden]> wrote in message > > news:b1ur3a$5f7q$[email hidden]... > > > Randall, > > > > > > I had not deleted the folder, so I went back and did that. This time > the > > > installation process went much further before I got the "an

installation

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> > > support file could not be installed" message. The Papyrus NASCAR logo > had > > > actually come up in the background. Maybe I need to use my Registry > edit > > > tool to get rid of any remnants of the original demo. Thanks for the > > > suggestion! > > > > > > John > > > > > > "Randall Johnson" <[email hidden]> wrote in message > > > news:gok0a.5794$[email hidden]... > > > > Did you remove the old folder the earlier beta was installed in? > > > > > > > > "John Cauthen" <[email hidden]> wrote in message > > > > news:b1sd1t$3sfd$[email hidden]... > > > > > I uninstalled my leaked demo in favor of the official one;

however, > I > > > > can't > > > > > even get it to install. I get a "an installation support filecould > > not > > > > be > > > > > installed" message, and it aborts. I've got DirectX 9.0installed.

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> > > > Anyone > > > > > have a clue why I'm seeing this? I've downloaded the file twice > from > > > > > different sources (Sierra and 3D Gamers) and get the same results > with > > > > both > > > > > downloads. > > > > > > > > > > Thanks! > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >

I've downloaded it twice from Sierra and once from 3D Gamer... same problem each time. I've got a post on the official Sierra.com message board post about the demo. Hopefully someone at Papyrs who has a clue about what might be going on will respond there. I've thought about downloading the leaked version and installing it again just to see what happens. Maybe another uninstall of it would clear the way? John "Larry" <[email hidden]> wrote in message news:_zT0a.9016$[email hidden]...

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> Hmmm.... > > Any chance it's a bad download? That's one big download! > > Larry > > "John Cauthen" <[email hidden]> wrote in message > news:b20sm2$6psm$[email hidden]... > > Larry, > > > > I'm running Windows 98SE. I did as you suggested and cleared out my > > windows/temp folder. I then restarted the computer. I got the same "an > > installation support file could not be installed" message. I've even > > reinstalled DirectX 9.0 to see if that was the cause... no luck. As a > last > > resort, I tried installling it in safe mode... same result. > > > > I give up on the demo. I want to buy the game, but now I'm a bit

worried

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> > that this will carry over into it. I'm really puzzled by this problem. > > > > Thanks, > > > > John > > > > "Larry" <[email hidden]> wrote in message > > news:J7P0a.6565$[email hidden]... > > > Clear out your TEMP folders. > > > > > > In Windows 9x, there is one of them: > > > > > > c:\windows\temp. > > > > > > In Windows 2000 there are TWO of them (and almost everyone misses the > > second > > > one, which is the most important): > > > > > > c:\winnt\temp (System Temp Directory) > > > c:\documents & settings\<user profile name>\local settings\temp (User > Temp > > > Directory) > > > > > > In Windows XP there are TWO of them (and again, everyone misses the > second > > > one, which is the most important): > > > > > > c:\windows\temp (System Temp Directory) > > > c:\documents & settings\<user profile name>\local settings\temp (User > Temp > > > Directory) > > > > > > In Win2K and XP, be advised that the Local Settings directory is a > HIDDEN > > > directory and you must have the show hidden files/folders option

enabled > > to > > > get there. > > > > > > The User Temp Directory in Win2K and XP (or the Temp Directory inWin9x)

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> > is > > > where most installers dump their files when preparring to install > > software. > > > Most installers to this day do NOT clean up after themselves after the > > > installation is complete. You would be amazed at how many hundreds of > > > megabytes of junk there are in these folders. > > > > > > Make sure you start off with a fresh restart before clearing the above > > temp > > > folders. This will ensure that any file lock handles are cleared from > > temp > > > files used by some programs that may have been run during the current > boot > > > cycle. > > > > > > Larry > > > > > > > > > "John Cauthen" <[email hidden]> wrote in message > > > news:b1ur3a$5f7q$[email hidden]... > > > > Randall, > > > > > > > > I had not deleted the folder, so I went back and did that. This

time > > the > > > > installation process went much further before I got the "an > installation > > > > support file could not be installed" message. The Papyrus NASCARlogo > > had > > > > actually come up in the background. Maybe I need to use my Registry > > edit > > > > tool to get rid of any remnants of the original demo. Thanks forthe

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> > > > suggestion! > > > > > > > > John > > > > > > > > "Randall Johnson" <[email hidden]> wrote in message > > > > news:gok0a.5794$[email hidden]... > > > > > Did you remove the old folder the earlier beta was installed in? > > > > > > > > > > "John Cauthen" <[email hidden]> wrote in message > > > > > news:b1sd1t$3sfd$[email hidden]... > > > > > > I uninstalled my leaked demo in favor of the official one; > however, > > I > > > > > can't > > > > > > even get it to install. I get a "an installation support file > could > > > not > > > > > be > > > > > > installed" message, and it aborts. I've got DirectX 9.0 > installed. > > > > > Anyone > > > > > > have a clue why I'm seeing this? I've downloaded the file twice > > from > > > > > > different sources (Sierra and 3D Gamers) and get the same

results

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> > with > > > > > both > > > > > > downloads. > > > > > > > > > > > > Thanks! > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >

Try the Installshield 6.x suggestions in knowledge base article Q105408 at http://support.installshield.com/kb/ - Eric "John Cauthen" <[email hidden]> wrote in message news:b20sm2$6psm$[email hidden]... > I'm running Windows 98SE. I did as you suggested and cleared out my > windows/temp folder. I then restarted the computer. I got the same"an > installation support file could not be installed" message. I've even > reinstalled DirectX 9.0 to see if that was the cause... no luck. As alast > resort, I tried installling it in safe mode... same result.

Thanks Eric, Just went there and started a search. I'll report back with my results. John "Eric Busch" <[email hidden]> wrote in message news:b21dod$90r$[email hidden]...

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> Try the Installshield 6.x suggestions in knowledge base article Q105408 > at http://support.installshield.com/kb/ > > - Eric > > > "John Cauthen" <[email hidden]> wrote in message > news:b20sm2$6psm$[email hidden]... > > I'm running Windows 98SE. I did as you suggested and cleared out my > > windows/temp folder. I then restarted the computer. I got the same > "an > > installation support file could not be installed" message. I've even > > reinstalled DirectX 9.0 to see if that was the cause... no luck. As a > last > > resort, I tried installling it in safe mode... same result. > >

Eric, Couldn't find anything there that pertained to what I'm looking at, other than a suggestion that antivirus software be shutdown. I tried that but it made no difference. Thanks for the tip though! John "John Cauthen" <[email hidden]> wrote in message news:b21eu3$75lk$[email hidden]...

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> Thanks Eric, > > Just went there and started a search. I'll report back with my results. > > John > > "Eric Busch" <[email hidden]> wrote in message > news:b21dod$90r$[email hidden]... > > Try the Installshield 6.x suggestions in knowledge base article Q105408 > > at http://support.installshield.com/kb/ > > > > - Eric > > > > > > "John Cauthen" <[email hidden]> wrote in message > > news:b20sm2$6psm$[email hidden]... > > > I'm running Windows 98SE. I did as you suggested and cleared out my > > > windows/temp folder. I then restarted the computer. I got the same > > "an > > > installation support file could not be installed" message. I've even > > > reinstalled DirectX 9.0 to see if that was the cause... no luck. As a > > last > > > resort, I tried installling it in safe mode... same result. > > > > > >

"John Cauthen" <[email hidden]> wrote in news:b20sm2$6psm$[email hidden]:

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> Larry, > > I'm running Windows 98SE. I did as you suggested and cleared out my > windows/temp folder. I then restarted the computer. I got the same > "an installation support file could not be installed" message. I've > even reinstalled DirectX 9.0 to see if that was the cause... no luck. > As a last resort, I tried installling it in safe mode... same result. > > I give up on the demo. I want to buy the game, but now I'm a bit > worried that this will carry over into it. I'm really puzzled by this > problem. > > Thanks, > > John > >]

Have you ever updated the installer program for window9x? I think it was about the same time the LWFF was released, MS put out a new installer program. A few of the LWFF files wouldn't install without first updating. It is just a shot in the dark, but you could try visiting the msupdate page to see if you have the old installer. dave henrie

Dave, that's a DAMNED fine tip! I would definitely give that a try! Larry "Dave Henrie" <[email hidden]> wrote in message news:[email hidden]...

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> "John Cauthen" <[email hidden]> wrote in > news:b20sm2$6psm$[email hidden]: > > > Larry, > > > > I'm running Windows 98SE. I did as you suggested and cleared out my > > windows/temp folder. I then restarted the computer. I got the same > > "an installation support file could not be installed" message. I've > > even reinstalled DirectX 9.0 to see if that was the cause... no luck. > > As a last resort, I tried installling it in safe mode... same result. > > > > I give up on the demo. I want to buy the game, but now I'm a bit > > worried that this will carry over into it. I'm really puzzled by this > > problem. > > > > Thanks, > > > > John > > > >] > Have you ever updated the installer program for window9x? I think it > was about the same time the LWFF was released, MS put out a new installer > program. A few of the LWFF files wouldn't install without first updating. > It is just a shot in the dark, but you could try visiting the msupdate

page > to see if you have the old installer. > dave henrie

"Dave Henrie" <[email hidden]> wrote in message news:[email hidden]... > Have you ever updated the installer program for window9x? I think it > was about the same time the LWFF was released, MS put out a new installer > program. A few of the LWFF files wouldn't install without first updating. > It is just a shot in the dark, but you could try visiting the msupdatepage > to see if you have the old installer. > dave henrie Good idea Dave... I checked on this and realized that I had done so back in 2000 when I bought my LWFF. I was one of those who had the install problem. Just for good measure, I downloaded and reinstalled the "2000" vintage installer from Microsoft's site.... still get the same error when trying to install the demo. Thanks!