Logitech Support is Crap

I should have learned from my Wingman Force 3D. Went defective according to tech support's e-mails before 3 months had passed. Advised to call Customer Service (Canada to Las Vegas at peak times only), spent over $30 on tolls and never got to speak to a human. So, dummy buys a Wingman Cordless Rumblepad. It lasted two months and crapped out. Tech support agreed via e-mail and guess what. "Call Customer Service for a return merchandise authorization." Guess what. The damned peripheral only cost $30 to begin with! I won't spend that on long distance charges, only to pay for return shipping and hope the new one lasts more than 60 days. There's something inherently wrong with a company that has a toll-free sales line and charges "valued" customers to reach them if there's a concern. Please avoid Logitech. You won't regret it. Regards, Glenn Windsor, CANADA

"Glenn Campbell" <[email hidden]> wrote in message news:urx8a.22265$[email hidden]... > I should have learned from my Wingman Force 3D. Went defective accordingto > tech support's e-mails before 3 months had passed. Advised to callCustomer > Service (Canada to Las Vegas at peak times only), spent over $30 on tolls > and never got to speak to a human. > There's something inherently wrong with a company that has a toll-freesales > line and charges "valued" customers to reach them if there's a concern. So what stopped you from returning it to the store where you bought it? If nothing else they could have phoned for the RMA number to save you the expense. ime half of Logitech's stuff is fantastic, great build quality & engineering, the other half is cheapo plastic & flashing lights. Just work out which is which & you'll be fine. Malc.

"Malc" <[email hidden]> wrote in message news:0Cx8a.9614$Vx2.713265@wards...

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> So what stopped you from returning it to the store where you bought it? If > nothing else they could have phoned for the RMA number to save you the > expense. > > ime half of Logitech's stuff is fantastic, great build quality & > engineering, the other half is cheapo plastic & flashing lights. Just work > out which is which & you'll be fine. > > Malc. > >

Costco isn't known for their cooperation on such matters. It's a shame about this. I've heard good things about their wheels but once bitten, twice shy... I'm not looking for a third time even if it is a charm. G.

"Glenn Campbell" <[email hidden]> wrote in message news:urx8a.22265$[email hidden]... > I should have learned from my Wingman Force 3D. Went defective accordingto > tech support's e-mails before 3 months had passed. Advised to callCustomer > Service (Canada to Las Vegas at peak times only), spent over $30 on tolls > and never got to speak to a human. > > So, dummy buys a Wingman Cordless Rumblepad. It lasted two months and > crapped out. Tech support agreed via e-mail and guess what. "CallCustomer

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> Service for a return merchandise authorization." > > Guess what. The damned peripheral only cost $30 to begin with! I won't > spend that on long distance charges, only to pay for return shipping and > hope the new one lasts more than 60 days. > > There's something inherently wrong with a company that has a toll-free

sales > line and charges "valued" customers to reach them if there's a concern. > > Please avoid Logitech. You won't regret it. No thanks, I like my Momo.

"Glenn Campbell" <[email hidden]> wrote in message news:VGx8a.82762$[email hidden]... > > "Malc" <[email hidden]> wrote in message > news:0Cx8a.9614$Vx2.713265@wards... > > So what stopped you from returning it to the store where you bought it?If > > nothing else they could have phoned for the RMA number to save you the > > expense. > Costco isn't known for their cooperation on such matters. Sadly I think this is a common issue customers have with discount stores. In order to get down to a price & still make a profit, something has to suffer, and that's usually customer service. The other end of the scale would be to pay over the odds from PC World. You'd still get the same low grade stuff, but at least they'll be nice to you ;-) Malc.

In article <urx8a.22265$[email hidden]>, "Glenn Campbell" <[email hidden]> writes: >There's something inherently wrong with a company that has a toll-free sales >line and charges "valued" customers to reach them if there's a concern. *Most* companies have that same model... Eldred -- Homepage - http://www.umich.edu/~epickett GPLRank:-1.680 MonsterRank: +334.169 N2002 Rank:+17.59 Never argue with an idiot. He brings you down to his level, then beats you with experience... Remove SPAM-OFF to reply.

Here's a counter view: A guy who races in the GPL league I am in had his Momo Racing go bad. (Throttle and paddle shifters, I believe). He sent it in for repair and got a Momo FORCE as replacement. NICE huh?

I must just be unlucky... "Ped Xing" <[email hidden]> wrote in message news:[email hidden]... > Here's a counter view: > > A guy who races in the GPL league I am in had his Momo Racing go bad. > (Throttle and paddle shifters, I believe). He sent it in for repair and > got a Momo FORCE as replacement. NICE huh?