OT: Overclockers.co.uk be warned

I hope this will help you all in your decision to purchase new equipment for our great racing sims: OVERCLOCKERS.CO.UK As a new customer this is my experience with this company: Saturday 8th March The only site that showed all items marked as in stock. Placed my order ITEM 1 Motherboard: Asus P4G8X Retail �149.00 ITEM 2 Processor: Intel P4 2.66Ghz Boxed retail �176.00 ITEM 3 Ram: 512Mb Corsair DDR XMS3200 TwinX Retail �125.50 ITEM 4 Hard Disk: Maxtor DiamondMax 120Gb OEM �101.00 ITEM 5 Graphics card: Sapphire Radeon 9700Pro Retail �229.00 Delivery �8.50 TOTAL �927.07 INC vat Monday 10th March Checked web site. The Sapphire Radeon 9700Pro was listed as 'Due 4 -7 days'. Phoned Overclockers and was told that this was not a stock item on Saturday 8th. Which was untrue as I always double-check everything. I was offered an alternative product with next day delivery for all items, which I accepted. Tuesday 11th March PROBLEM Despite having an afternoon free to build my new computer, Amtrak failed to deliver these items. Wednesday 12th March Late afternoon I phoned Amtrak and was told the goods would be with me shortly. They said that the goods had only been dispatched the day before. So the promise that they would be dispatched on the Monday was not carried out. The goods arrived in a sealed box and were signed for. PROBLEMS 1. ITEM 1 This item was not in its manufacturers shrink wrap and had been opened 2. ITEM 3 This item had been opened. This is sensitive matched high quality ram 3. ITEM 5 This item, a Connect3D graphics card, was the equivalent of the original Sapphire I had requested. However It was not a retail boxed version. It came bubble-wrapped and was missing a power cable. I telephoned and was told that one would be sent to me. I'm still waiting. This item shares the same stock code as the retail boxed product on the web site. In fact they do not show a OEM version of this product on their web site. I had paid full retail price for a product that should have cost far less. 4. The bill. I had been charged an additional �1.05 + vat for changing to another graphics card. This I would have accepted if I had been told that there was an additional charge. I had not been told this. By the way, many internet companies do not charge for delivery. I have purchase goods over the Internet for may years. For myself and as a network administrator for a Community College. I have never received goods that had been unsealed before. Overclockers state that they do this to check items. In my experience I've never found problems in this area. I cannot help but feel that I have received goods that have been rejected elsewhere. Thursday 13th March Built new computer and install Windows XP Pro operating system. Had to use the floppy drive connector to power the graphics card (identical power. I just needed the additional cable to power both items). PROBLEM 20 minutes into using this computer the graphics card failed. On recovery XP reported that it was this device that was causing the problem. Telephoned Overclockers and was told that it would have to be discussed with technical support and that they would phone me back within half an hour. PROBLEM No return call that day. Friday 14th March Phoned customer service and was told to phone technical support. PROBLEM Phoned technical support. Chose option and then the dreadful 'music' hold. Then line went dead. Phoned again, same thing. Phoned customer service and was told to phone technical support. I was quite angry by now and refused. I was told that 'Steve' would call me in 10 minutes. Three quarters of an hour later, no call. I phoned again and was told that he definitely call me back within half an hour. Steve did phone. I told him that I was rejecting this item and that I wanted a full refund. He said that I couldn't have a refund as I had accepted it. Only if they found a problem with the card would they replace it. Remember that I had only had this item for two days, it had cost over �270 and it didn't work! I have returned this product and expect a full refund including my postage and the �1.05 I was mislead on. I await the outcome Why did I choose a different company to my regular one (usually the excellent DABS)? Well they had everything in stock, or so I thought. And I was eager to build my new computer. They certainly were not the cheapest. Comparison below: Overclockers Dabs ITEM 1 149.00 137.88 ITEM 2 176.00 179.58 ITEM 3 125.50 79.34 (Crucial equivalent) ITEM 4 101.00 91.92 (Seagate equivalent) ITEM 5 229.90 (OEM) 227.24 (Retail) Delivery 8.50 0.00 However Overclockers have done themselves no favours. I spend about a �1000 a year for myself and tens of thousand for the college not to mention the proliferation of this message on the net to warn others. There quality control, telephone system and customer service are appalling. At no time was I offered an apology and frankly the support staff sounded disinterested. I' m a believer in treating others as you would like to be treated. In this they have failed miserably.

"Alan Coates" <[email hidden]> wrote in message news:SK1da.289$[email hidden]... > I hope this will help you all in your decision to purchase new equipmentfor > You've posted to an nVidia newsgroup, and a sim racing newsgroup. Are you going to post to somewhere where it's on topic - (uk.comp.vendors) at some point - or just spam every forum you know because you're on some anti OcUK crusade because they've screwed up with your order? Amazingly - they're actually one of the better suppliers in the UK. Dabs are infinitely worse, Scan are disgusting, Ebuyer a disgrace. Overclock, Overclockers and Tekheads are all must more reliable imho. Doug

I've only used Overclockers once, never again. I stick with Dabs, e-buyer and Novatech whichever has stock. Never had a problem with them. Andi. "Doug Ellison" <[email hidden]> wrote in message news:Iq2da.1036$[email hidden]...

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> > "Alan Coates" <[email hidden]> wrote in message > news:SK1da.289$[email hidden]... > > I hope this will help you all in your decision to purchase new equipment > for > > > > You've posted to an nVidia newsgroup, and a sim racing newsgroup. > > Are you going to post to somewhere where it's on topic - (uk.comp.vendors) > at some point - or just spam every forum you know because you're on some > anti OcUK crusade because they've screwed up with your order? Amazingly - > they're actually one of the better suppliers in the UK. Dabs are

infinitely > worse, Scan are disgusting, Ebuyer a disgrace. Overclock, Overclockersand > Tekheads are all must more reliable imho. > > > Doug > >

try Komplett they're ace as well "Doug Ellison" <[email hidden]> wrote in message news:Iq2da.1036$[email hidden]...

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> > "Alan Coates" <[email hidden]> wrote in message > news:SK1da.289$[email hidden]... > > I hope this will help you all in your decision to purchase new equipment > for > > > > You've posted to an nVidia newsgroup, and a sim racing newsgroup. > > Are you going to post to somewhere where it's on topic - (uk.comp.vendors) > at some point - or just spam every forum you know because you're on some > anti OcUK crusade because they've screwed up with your order? Amazingly - > they're actually one of the better suppliers in the UK. Dabs are

infinitely > worse, Scan are disgusting, Ebuyer a disgrace. Overclock, Overclockersand > Tekheads are all must more reliable imho. > > > Doug > >

"Alan Coates" <[email hidden]> wrote in message news:SK1da.289$[email hidden]... > I hope this will help you all in your decision to purchase new equipmentfor > our great racing sims: > > OVERCLOCKERS.CO.UK Duly noted. I just built a system with bits supplied by overclockers - no probs yet. Customer services were extremely efficient when I changed my mind due to impatience. Called them after 16:00 to change part of my order from an out of stock 9700 to an in-stock 9700 Pro and the goods arrived the following day. The only OEM part I recieved was a HDD - and I knew it would be as it was noted on the website. None of my products were shrinkwrapped - doesn't bother me. I presume that was to ensure that products were fully present and correct (didn't work out in your case). The RAM and invoice were put in the mobo packaging - again not an issue as far as I'm concerned. In this day and age all it takes is one bad order and it's all over the shop. I've used dabs with no problems, either. Of the two, I prefered the overclockers experience because it was easy to find what I wanted and they don't seem to stock much junk. As far as reputation is concerned, dabs would appear to have a pretty poor one from people I talk to. I'd be interested in your opinion once all is said and done and after you've had a troublesome order through dabs. No one is perfect, it's how they deal when they screw up that counts. Regards, Mark

Well, all I can say is that I have had excellent service from Overclockers over the last 2 years. I have found them to be friendly and efficient every time I've used them - which has been quite a few times! Iain "Mark Davison" <[email hidden]> wrote in message news:[email hidden]...

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> > "Alan Coates" <[email hidden]> wrote in message > news:SK1da.289$[email hidden]... > > I hope this will help you all in your decision to purchase new equipment > for > > our great racing sims: > > > > OVERCLOCKERS.CO.UK > > Duly noted. > > I just built a system with bits supplied by overclockers - no probs yet. > > Customer services were extremely efficient when I changed my mind due to > impatience. Called them after 16:00 to change part of my order from an

out

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> of stock 9700 to an in-stock 9700 Pro and the goods arrived the following > day. > > The only OEM part I recieved was a HDD - and I knew it would be as it was > noted on the website. None of my products were shrinkwrapped - doesn't > bother me. I presume that was to ensure that products were fully present > and correct (didn't work out in your case). The RAM and invoice were put

in > the mobo packaging - again not an issue as far as I'm concerned. > > In this day and age all it takes is one bad order and it's all over the > shop. I've used dabs with no problems, either. Of the two, I preferedthe

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> overclockers experience because it was easy to find what I wanted and they > don't seem to stock much junk. > > As far as reputation is concerned, dabs would appear to have a pretty poor > one from people I talk to. > > I'd be interested in your opinion once all is said and done and after

you've > had a troublesome order through dabs. No one is perfect, it's how theydeal

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> when they screw up that counts. > > Regards, > > Mark > >

-----= Posted via Newsfeeds.Com, Uncensored Usenet News =----- http://www.newsfeeds.com - The #1 Newsgroup Service in the World! -----== Over 80,000 Newsgroups - 16 Different Servers! =-----

I must say ive never had a prob with scan. Ive bought stuff direct from their shop and ordered online for delivery. dan "Doug Ellison" <[email hidden]> wrote in message news:Iq2da.1036$[email hidden]...

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> > "Alan Coates" <[email hidden]> wrote in message > news:SK1da.289$[email hidden]... > > I hope this will help you all in your decision to purchase new equipment > for > > > > You've posted to an nVidia newsgroup, and a sim racing newsgroup. > > Are you going to post to somewhere where it's on topic - (uk.comp.vendors) > at some point - or just spam every forum you know because you're on some > anti OcUK crusade because they've screwed up with your order? Amazingly - > they're actually one of the better suppliers in the UK. Dabs are

infinitely > worse, Scan are disgusting, Ebuyer a disgrace. Overclock, Overclockersand > Tekheads are all must more reliable imho. > > > Doug > >

"Dan_Leach" <[email hidden]> wrote in message news:b54hul$2538ra$[email hidden]... > I must say ive never had a prob with scan. Ive bought stuff direct from > their shop and ordered online for delivery. > dan THey're regularly refered to as Scam in uk.comp.vendors

we refer to you as Scam in GPL Rally 2 Doug. Scam that you are so low in the standings when you have them beautiful Speed 7's..its a disgrace i tell you ;) AD

"Iain Mackenzie" <[email hidden]> wrote in message news:[email hidden]... > Well, all I can say is that I have had excellent service from Overclockers > over the last 2 years. I have found them to be friendly and efficientevery > time I've used them - which has been quite a few times! > Iain > >Servers! =----- I've bought two pc from overclockers 3 of my mates have done the same and all have been excellent. The only problem I've had is when Lynx Courriers could not find my house and I had to wait an extra 2 days for delivery. In fact I ordered a pc at 10pm last Tues night and they'd shipped it at 10:40 the next morning and it arived on Thursday lunchtime. You can't beat that for service. The kit is ceratinly excellent and very well priced. Some Call Me Tim

"Aidee" <[email hidden]> wrote in message news:b54oo3$o6m$[email hidden]... > we refer to you as Scam in GPL Rally 2 Doug. > > Scam that you are so low in the standings when you have them beautifulSpeed > 7's..its a disgrace i tell you ;) LOL I'm quite pleased with my most recent stage time - but I've not found as much time as I would have liked to run the stages. I'm also running an N2k2 league based on Ascar at the same time - and I'm fairing a little better in that - it's taking more of my attention, along with a few other sim related projects ( news on that soon I hope ) http://www.v8thunder.co.uk/standings/standings.htm All that - and I'm having a spin round Rockingham on Sat. in their single seaters DOug

On Sun, 16 Mar 2003 16:38:21 -0000, "Alan Coates" <[email hidden]> wrote:

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>I hope this will help you all in your decision to purchase new equipment for >our great racing sims: > >OVERCLOCKERS.CO.UK > >As a new customer this is my experience with this company: >

<snip>

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>However Overclockers have done themselves no favours. I spend about a �1000 >a >year for myself and tens of thousand for the college not to mention the >proliferation of this message on the net to warn others. There quality >control, telephone system and customer service are appalling. At no time >was >I offered an apology and frankly the support staff sounded disinterested. I' >m >a believer in treating others as you would like to be treated. In this they >have failed miserably. >

I had trouble with them last year.

Just try returning a product: Had returned this faulty graphics card on Saturday within the 7 days. Tuesday Overclockers refused it and it was returned unopened. Anyone here who praises this company must be working for them! Alan "Iain Mackenzie" <[email hidden]> wrote in message news:[email hidden]... > Well, all I can say is that I have had excellent service from Overclockers > over the last 2 years. I have found them to be friendly and efficientevery

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> time I've used them - which has been quite a few times! > Iain > > > "Mark Davison" <[email hidden]> wrote in message > news:[email hidden]... > > > > "Alan Coates" <[email hidden]> wrote in message > > news:SK1da.289$[email hidden]... > > > I hope this will help you all in your decision to purchase new

equipment

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> > for > > > our great racing sims: > > > > > > OVERCLOCKERS.CO.UK > > > > Duly noted. > > > > I just built a system with bits supplied by overclockers - no probs yet. > > > > Customer services were extremely efficient when I changed my mind due to > > impatience. Called them after 16:00 to change part of my order from an > out > > of stock 9700 to an in-stock 9700 Pro and the goods arrived the

following > > day. > > > > The only OEM part I recieved was a HDD - and I knew it would be as itwas > > noted on the website. None of my products were shrinkwrapped - doesn't > > bother me. I presume that was to ensure that products were fullypresent > > and correct (didn't work out in your case). The RAM and invoice wereput

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> in > > the mobo packaging - again not an issue as far as I'm concerned. > > > > In this day and age all it takes is one bad order and it's all over the > > shop. I've used dabs with no problems, either. Of the two, I prefered > the > > overclockers experience because it was easy to find what I wanted and

they > > don't seem to stock much junk. > > > > As far as reputation is concerned, dabs would appear to have a prettypoor

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> > one from people I talk to. > > > > I'd be interested in your opinion once all is said and done and after > you've > > had a troublesome order through dabs. No one is perfect, it's how they > deal > > when they screw up that counts. > > > > Regards, > > > > Mark > > > > > > > > > -----= Posted via Newsfeeds.Com, Uncensored Usenet News =----- > http://www.newsfeeds.com - The #1 Newsgroup Service in the World! > -----== Over 80,000 Newsgroups - 16 Different Servers! =-----

In article <SK1da.289$[email hidden]>, [email hidden] (Alan Coates) wrote: > I hope this will help you all in your decision to purchase new > equipment for > our great racing sims: > > OVERCLOCKERS.CO.UK Hmmm, sounds to me you have been treated badly Alan. But bear in mind that every company (even good ones!) screw up now and again. And it seems a little unfair of you to post this type of message on the net based on just one incident. Personally I would advise you to contact the director/owner of Overclockers UK in writing with a letter/e-mail of complaint? Its no point talking to minions when trying to sort out these problems, go straight to the top. You could also talk to your local Trading Standards Office for advice. If you purchased the goods using your credit card, you may also be able to ask the Credit Card company to take action. A supplier is much more likely to act if a Credit Card company is putting pressure on them! On a personal note, I have used Overclockers UK on many occasions and have found them to be competative, reliable and I have had no problems with them. (Oh, and no, I don't work for them!) Hopefully you will get this propblem sorted asap. 8-) *Peter*

"Alan Coates" <[email hidden]> wrote in message news:<6TFda.379$[email hidden]>...

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> Just try returning a product: > > Had returned this faulty graphics card on Saturday within the 7 days. > > Tuesday > Overclockers refused it and it was returned unopened. > > Anyone here who praises this company must be working for them! > > Alan

I'm gonna be testing this out soon. I have a bad DIMM from them. Did you contact them first to arrange a return? Says on the website you've gotta do this. Regards, Mark Davison OVAL Deputy Admin Car #69 http://www.markdavison.clara.net/OVAL/

In article <b580ma$quh$[email hidden]>, [email hidden] writes: >Hmmm, sounds to me you have been treated badly Alan. But bear in mind that >every company (even good ones!) screw up now and again. And it seems a >little unfair of you to post this type of message on the net based on just >one incident. It sounds like he tried to resolve the issue peacfully, and got no help with it. The list of things he mentioned is far more than *one* incident. I look at every failed customer service transaction as a separate incident. He has quite a few failed interactions here... Eldred -- Homepage - http://www.umich.edu/~epickett GPLRank:-1.680 MonsterRank: +334.169 N2002 Rank:+17.59 Never argue with an idiot. He brings you down to his level, then beats you with experience... Remove SPAM-OFF to reply.