Thrustmaster Service is Dead!!!

I emailed them for support about 3 weeks ago and have never got a reply. I took the wheel back and a different brand. Don't by Thrustmaster!! * Sent from RemarQ http://www.remarq.com The Internet's Discussion Network * The fastest and easiest way to search and participate in Usenet - Free!

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> Damn! > Three weeks? I feel sorry for you. Have you tried calling them? > I have e-mailed tech support at Act Labs and gotten a response in three > HOURS! Three weeks is ridiculous. > > I emailed them for support about 3 weeks ago and have never got > > a reply. I took the wheel back and a different brand. Don't by > > Thrustmaster!! > > * Sent from RemarQ http://www.remarq.com The Internet's Discussion

Network > * > > The fastest and easiest way to search and participate in Usenet - Free!

Damn! Three weeks? I feel sorry for you. Have you tried calling them? I have e-mailed tech support at Act Labs and gotten a response in three HOURS! Three weeks is ridiculous.

It's too bad that so many companies nowadays have such ***service. I know this shouldn't be the case because a buddy of mine had a small***fall out of his ACT LABS wheel. Some guy from tech mailed one him to him within a couple of weeks free of charge! That really pisses me off that some companies would charge $10 for a spring they probably buy for 10 cents. Let's just hope that ACT LABS never gets so big that they become this way. > My Nascar Pro wheel and a buddies T2 wheel both have pedal springs broken. > After trying for weeks to get them on the phone, I purchased springs online > for TEN DOLLARS for EACH wheel. Well, the invoice came but no springs. I > ordered them on 12-27 and the invoice says 4 days shipping. Perhaps they > meant 4 Fridays, or 4 Wednesdays. In any case I'm out $20 on my credit card

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> and have F(*&$ed around on the phone long enough to waste another $20 in > long distance to leave messages and talk to the machine that says they're > always out of the office. > Yes, Guillemot is run by ***s. Tomorrow, my Logitech Wingman FF Wheel > arrives and I only ordered it today. Actually that's now today and > yesterday since it's 12:08 AM. > >Just want to let everyone know that Thrustmast, who used to be top of the > >line in customer service is now at the bottom. Here is a 4th e-mail

asking > >for help for you to see. They really don't seem to care. Anyone else have > >this experience? Or something different.. > >I had sent my first e-mail in late November and had given up. I sent this > >one just last week and recieved the following reply. I find the passage > >about customer service feedback rather funny. I recieved this last > Christmas > >and it was brand new. Should have been still under warranty, but it didn't > >matter. They didn't even tell me what I could do, or offer to sell me one.

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> >Guess I'm out of luck and wasted my brother's $100 on the present. > >Anyone have the piece I'm looking for??? Let me know > >Phillippe, > >Thank you for the response. I recieved this as a gift just last year. I > do > >a lot of on-line racing and the Nascar Pro Wheel only came out 2 years

ago. > >I'm disappointed that you are unable to service a product that was on > retail > >shelves everywhere and widely bought and used by the 1000's I race with. I > >really thought that Thrustmaster was a company that believed in helping > it's > >loyal fans. I guess I was wrong. I will also post this and let those that

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> I > >race with understand your commitment and philosophy behind your product. > >Sincerely, > >Bill Hester > >----- Original Message ----- > >From: Philippe Delisle > >To: 'Bill Hester' > >Sent: Wednesday, January 19, 2000 3:43 PM > >Subject: RE: 'TM parts request' > >This product was discontinued over 2 years ago. Without an invoice as

proof

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> >of warranty, we cannot offer you any service for this product. > >Regards > >[[Please reply with FULL correspondence]], > >Philippe Delisle > >Guillemot/Thrustmaster Tech Support North America > >Video/Accessories Division Specialist > >GMOT WWW: <http://www.guillemot.com/northamerica > >TM WWW: <http://www.guillemot.com/northamerica > >Tel #: 1-877-GUILLEMOT [1-877-484-5536] [[Toll Free]] > >Customer satisfaction is a top priority at Guillemot Inc.. Please tell

us

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> >what you think of the level of service provided by tech support and > customer > >(Guillemot will not reply to these comments). > >-----Original Message----- > >Sent: Friday, January 14, 2000 12:38 AM > >Subject: 'TM parts request' > ># 4 e-mail.... > >Does anyone really get these? I used to like thrustmaster, but I have

not > >been replied to for 3 other e-mails. My wheel was bought as a gift for me

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> >last Christmas. I am trying to get help 1 more time. Do you care? > > Copy of receipt/invoice with date of purchase. (This was a > >Christmas gift.what do I do? It was under warranty when I first started > >inquiring about it.) > > Your full name. wrhester > > Your full shipping address. > > Your telephone number including area code. A detailed > >description of the part needed. ( I have a Nascar Pro Racing Wheel, the > >collar broke where the***is in place holding the steering wheel to

it's > >axle. The piece I need is the plastic collar with 9***holes attached > to > >the actual steering wheel and that fits over the metal rod/axle/axis that > is > >attached to the base unit.)

Just want to let everyone know that Thrustmast, who used to be top of the line in customer service is now at the bottom. Here is a 4th e-mail asking for help for you to see. They really don't seem to care. Anyone else have this experience? Or something different.. I had sent my first e-mail in late November and had given up. I sent this one just last week and recieved the following reply. I find the passage about customer service feedback rather funny. I recieved this last Christmas and it was brand new. Should have been still under warranty, but it didn't matter. They didn't even tell me what I could do, or offer to sell me one. Guess I'm out of luck and wasted my brother's $100 on the present. Anyone have the piece I'm looking for??? Let me know Phillippe, Thank you for the response. I recieved this as a gift just last year. I do a lot of on-line racing and the Nascar Pro Wheel only came out 2 years ago. I'm disappointed that you are unable to service a product that was on retail shelves everywhere and widely bought and used by the 1000's I race with. I really thought that Thrustmaster was a company that believed in helping it's loyal fans. I guess I was wrong. I will also post this and let those that I race with understand your commitment and philosophy behind your product. Sincerely, Bill Hester ----- Original Message ----- From: Philippe Delisle To: 'Bill Hester' Sent: Wednesday, January 19, 2000 3:43 PM Subject: RE: 'TM parts request' This product was discontinued over 2 years ago. Without an invoice as proof of warranty, we cannot offer you any service for this product. Regards [[Please reply with FULL correspondence]], Philippe Delisle Guillemot/Thrustmaster Tech Support North America Video/Accessories Division Specialist GMOT WWW: <http://www.guillemot.com/northamerica TM WWW: <http://www.guillemot.com/northamerica Tel #: 1-877-GUILLEMOT [1-877-484-5536] [[Toll Free]] Customer satisfaction is a top priority at Guillemot Inc.. Please tell us what you think of the level of service provided by tech support and customer (Guillemot will not reply to these comments). -----Original Message----- Sent: Friday, January 14, 2000 12:38 AM Subject: 'TM parts request' # 4 e-mail.... Does anyone really get these? I used to like thrustmaster, but I have not been replied to for 3 other e-mails. My wheel was bought as a gift for me last Christmas. I am trying to get help 1 more time. Do you care? Copy of receipt/invoice with date of purchase. (This was a Christmas gift.what do I do? It was under warranty when I first started inquiring about it.) Your full name. wrhester Your full shipping address. Your telephone number including area code. A detailed description of the part needed. ( I have a Nascar Pro Racing Wheel, the collar broke where the***is in place holding the steering wheel to it's axle. The piece I need is the plastic collar with 9***holes attached to the actual steering wheel and that fits over the metal rod/axle/axis that is attached to the base unit.)

Thrustmaster sold it's line of controllers to a French company. The name is the same, but it a completely different company now! buzard > Just want to let everyone know that Thrustmast, who used to be top of the > line in customer service is now at the bottom. Here is a 4th e-mail asking > for help for you to see. They really don't seem to care. Anyone else have > this experience? Or something different.. > I had sent my first e-mail in late November and had given up. I sent this > one just last week and recieved the following reply. I find the passage > about customer service feedback rather funny. I recieved this last Christmas > and it was brand new. Should have been still under warranty, but it didn't > matter. They didn't even tell me what I could do, or offer to sell me one. > Guess I'm out of luck and wasted my brother's $100 on the present. > Anyone have the piece I'm looking for??? Let me know > Phillippe, > Thank you for the response. I recieved this as a gift just last year. I do > a lot of on-line racing and the Nascar Pro Wheel only came out 2 years ago. > I'm disappointed that you are unable to service a product that was on retail > shelves everywhere and widely bought and used by the 1000's I race with. I > really thought that Thrustmaster was a company that believed in helping it's > loyal fans. I guess I was wrong. I will also post this and let those that I

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> race with understand your commitment and philosophy behind your product. > Sincerely, > Bill Hester > ----- Original Message ----- > From: Philippe Delisle > To: 'Bill Hester' > Sent: Wednesday, January 19, 2000 3:43 PM > Subject: RE: 'TM parts request' > This product was discontinued over 2 years ago. Without an invoice as

proof

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> of warranty, we cannot offer you any service for this product. > Regards > [[Please reply with FULL correspondence]], > Philippe Delisle > Guillemot/Thrustmaster Tech Support North America > Video/Accessories Division Specialist > GMOT WWW: <http://www.guillemot.com/northamerica > TM WWW: <http://www.guillemot.com/northamerica > Tel #: 1-877-GUILLEMOT [1-877-484-5536] [[Toll Free]] > Customer satisfaction is a top priority at Guillemot Inc.. Please tell us > what you think of the level of service provided by tech support and

customer

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> (Guillemot will not reply to these comments). > -----Original Message----- > Sent: Friday, January 14, 2000 12:38 AM > Subject: 'TM parts request' > # 4 e-mail.... > Does anyone really get these? I used to like thrustmaster, but I have not > been replied to for 3 other e-mails. My wheel was bought as a gift for me > last Christmas. I am trying to get help 1 more time. Do you care? > Copy of receipt/invoice with date of purchase. (This was a > Christmas gift.what do I do? It was under warranty when I first started > inquiring about it.) > Your full name. wrhester > Your full shipping address. > Your telephone number including area code. A detailed > description of the part needed. ( I have a Nascar Pro Racing Wheel, the > collar broke where the***is in place holding the steering wheel to

it's > axle. The piece I need is the plastic collar with 9***holes attached to > the actual steering wheel and that fits over the metal rod/axle/axis that is > attached to the base unit.)

My Nascar Pro wheel and a buddies T2 wheel both have pedal springs broken. After trying for weeks to get them on the phone, I purchased springs online for TEN DOLLARS for EACH wheel. Well, the invoice came but no springs. I ordered them on 12-27 and the invoice says 4 days shipping. Perhaps they meant 4 Fridays, or 4 Wednesdays. In any case I'm out $20 on my credit card and have F(*&$ed around on the phone long enough to waste another $20 in long distance to leave messages and talk to the machine that says they're always out of the office. Yes, Guillemot is run by ***s. Tomorrow, my Logitech Wingman FF Wheel arrives and I only ordered it today. Actually that's now today and yesterday since it's 12:08 AM.

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>Just want to let everyone know that Thrustmast, who used to be top of the >line in customer service is now at the bottom. Here is a 4th e-mail asking >for help for you to see. They really don't seem to care. Anyone else have >this experience? Or something different.. >I had sent my first e-mail in late November and had given up. I sent this >one just last week and recieved the following reply. I find the passage >about customer service feedback rather funny. I recieved this last

Christmas

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>and it was brand new. Should have been still under warranty, but it didn't >matter. They didn't even tell me what I could do, or offer to sell me one. >Guess I'm out of luck and wasted my brother's $100 on the present. >Anyone have the piece I'm looking for??? Let me know >Phillippe, >Thank you for the response. I recieved this as a gift just last year. I

do >a lot of on-line racing and the Nascar Pro Wheel only came out 2 years ago. >I'm disappointed that you are unable to service a product that was on retail >shelves everywhere and widely bought and used by the 1000's I race with. I >really thought that Thrustmaster was a company that believed in helping it's >loyal fans. I guess I was wrong. I will also post this and let those that I

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>race with understand your commitment and philosophy behind your product. >Sincerely, >Bill Hester >----- Original Message ----- >From: Philippe Delisle >To: 'Bill Hester' >Sent: Wednesday, January 19, 2000 3:43 PM >Subject: RE: 'TM parts request' >This product was discontinued over 2 years ago. Without an invoice as proof >of warranty, we cannot offer you any service for this product. >Regards >[[Please reply with FULL correspondence]], >Philippe Delisle >Guillemot/Thrustmaster Tech Support North America >Video/Accessories Division Specialist >GMOT WWW: <http://www.guillemot.com/northamerica >TM WWW: <http://www.guillemot.com/northamerica >Tel #: 1-877-GUILLEMOT [1-877-484-5536] [[Toll Free]] >Customer satisfaction is a top priority at Guillemot Inc.. Please tell us >what you think of the level of service provided by tech support and

customer

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>(Guillemot will not reply to these comments). >-----Original Message----- >Sent: Friday, January 14, 2000 12:38 AM >Subject: 'TM parts request' ># 4 e-mail.... >Does anyone really get these? I used to like thrustmaster, but I have not >been replied to for 3 other e-mails. My wheel was bought as a gift for me >last Christmas. I am trying to get help 1 more time. Do you care? > Copy of receipt/invoice with date of purchase. (This was a >Christmas gift.what do I do? It was under warranty when I first started >inquiring about it.) > Your full name. wrhester > Your full shipping address. > Your telephone number including area code. A detailed >description of the part needed. ( I have a Nascar Pro Racing Wheel, the >collar broke where the***is in place holding the steering wheel to it's >axle. The piece I need is the plastic collar with 9***holes attached

to >the actual steering wheel and that fits over the metal rod/axle/axis that is >attached to the base unit.)

Yes, ActLabs seems to actually care for their customers. I emailed them with aquestion about their products and they were back with an exhaustive reply in less than 24 hours. -- Robert S?derberg If replying by mail,remove the word INGENSPAM from the adress. > Damn! > Three weeks? I feel sorry for you. Have you tried calling them? > I have e-mailed tech support at Act Labs and gotten a response in three > HOURS! Three weeks is ridiculous. > > I emailed them for support about 3 weeks ago and have never got > > a reply. I took the wheel back and a different brand. Don't by > > Thrustmaster!!

Contact your credit card company and dispute the charges. (One advantage to paying with cc). Why pay for something, you never received? Good luck. > My Nascar Pro wheel and a buddies T2 wheel both have pedal springs broken. > After trying for weeks to get them on the phone, I purchased springs online > for TEN DOLLARS for EACH wheel. Well, the invoice came but no springs. I > ordered them on 12-27 and the invoice says 4 days shipping. Perhaps they > meant 4 Fridays, or 4 Wednesdays. In any case I'm out $20 on my credit card

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> and have F(*&$ed around on the phone long enough to waste another $20 in > long distance to leave messages and talk to the machine that says they're > always out of the office. > Yes, Guillemot is run by ***s. Tomorrow, my Logitech Wingman FF Wheel > arrives and I only ordered it today. Actually that's now today and > yesterday since it's 12:08 AM. > >Just want to let everyone know that Thrustmast, who used to be top of the > >line in customer service is now at the bottom. Here is a 4th e-mail

asking > >for help for you to see. They really don't seem to care. Anyone else have > >this experience? Or something different.. > >I had sent my first e-mail in late November and had given up. I sent this > >one just last week and recieved the following reply. I find the passage > >about customer service feedback rather funny. I recieved this last > Christmas > >and it was brand new. Should have been still under warranty, but it didn't > >matter. They didn't even tell me what I could do, or offer to sell me one.

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> >Guess I'm out of luck and wasted my brother's $100 on the present. > >Anyone have the piece I'm looking for??? Let me know > >Phillippe, > >Thank you for the response. I recieved this as a gift just last year. I > do > >a lot of on-line racing and the Nascar Pro Wheel only came out 2 years

ago. > >I'm disappointed that you are unable to service a product that was on > retail > >shelves everywhere and widely bought and used by the 1000's I race with. I > >really thought that Thrustmaster was a company that believed in helping > it's > >loyal fans. I guess I was wrong. I will also post this and let those that

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> I > >race with understand your commitment and philosophy behind your product. > >Sincerely, > >Bill Hester > >----- Original Message ----- > >From: Philippe Delisle > >To: 'Bill Hester' > >Sent: Wednesday, January 19, 2000 3:43 PM > >Subject: RE: 'TM parts request' > >This product was discontinued over 2 years ago. Without an invoice as

proof

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> >of warranty, we cannot offer you any service for this product. > >Regards > >[[Please reply with FULL correspondence]], > >Philippe Delisle > >Guillemot/Thrustmaster Tech Support North America > >Video/Accessories Division Specialist > >GMOT WWW: <http://www.guillemot.com/northamerica > >TM WWW: <http://www.guillemot.com/northamerica > >Tel #: 1-877-GUILLEMOT [1-877-484-5536] [[Toll Free]] > >Customer satisfaction is a top priority at Guillemot Inc.. Please tell

us

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> >what you think of the level of service provided by tech support and > customer > >(Guillemot will not reply to these comments). > >-----Original Message----- > >Sent: Friday, January 14, 2000 12:38 AM > >Subject: 'TM parts request' > ># 4 e-mail.... > >Does anyone really get these? I used to like thrustmaster, but I have

not > >been replied to for 3 other e-mails. My wheel was bought as a gift for me

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> >last Christmas. I am trying to get help 1 more time. Do you care? > > Copy of receipt/invoice with date of purchase. (This was a > >Christmas gift.what do I do? It was under warranty when I first started > >inquiring about it.) > > Your full name. wrhester > > Your full shipping address. > > Your telephone number including area code. A detailed > >description of the part needed. ( I have a Nascar Pro Racing Wheel, the > >collar broke where the***is in place holding the steering wheel to

it's > >axle. The piece I need is the plastic collar with 9***holes attached > to > >the actual steering wheel and that fits over the metal rod/axle/axis that > is > >attached to the base unit.)

ZPAdams-AT-hotmail.com wrote on 22-01-2000 08:48:

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> Contact your credit card company and dispute the charges. (One advantage to > paying with cc). Why pay for something, you never received? > Good luck. >> My Nascar Pro wheel and a buddies T2 wheel both have pedal springs broken. >> After trying for weeks to get them on the phone, I purchased springs > online >> for TEN DOLLARS for EACH wheel. Well, the invoice came but no springs. I >> ordered them on 12-27 and the invoice says 4 days shipping. Perhaps they >> meant 4 Fridays, or 4 Wednesdays. In any case I'm out $20 on my credit > card >> and have F(*&$ed around on the phone long enough to waste another $20 in >> long distance to leave messages and talk to the machine that says they're >> always out of the office. >> Yes, Guillemot is run by ***s. Tomorrow, my Logitech Wingman FF Wheel >> arrives and I only ordered it today. Actually that's now today and >> yesterday since it's 12:08 AM. >>> Just want to let everyone know that Thrustmast, who used to be top of the >>> line in customer service is now at the bottom. Here is a 4th e-mail > asking >>> for help for you to see. They really don't seem to care. Anyone else > have >>> this experience? Or something different.. >>> I had sent my first e-mail in late November and had given up. I sent > this >>> one just last week and recieved the following reply. I find the passage >>> about customer service feedback rather funny. I recieved this last >> Christmas >>> and it was brand new. Should have been still under warranty, but it > didn't >>> matter. They didn't even tell me what I could do, or offer to sell me > one. >>> Guess I'm out of luck and wasted my brother's $100 on the present. >>> Anyone have the piece I'm looking for??? Let me know >>> Phillippe, >>> Thank you for the response. I recieved this as a gift just last year. I >> do >>> a lot of on-line racing and the Nascar Pro Wheel only came out 2 years > ago. >>> I'm disappointed that you are unable to service a product that was on >> retail >>> shelves everywhere and widely bought and used by the 1000's I race with. > I >>> really thought that Thrustmaster was a company that believed in helping >> it's >>> loyal fans. I guess I was wrong. I will also post this and let those > that >> I >>> race with understand your commitment and philosophy behind your product. >>> Sincerely, >>> Bill Hester >>> ----- Original Message ----- >>> From: Philippe Delisle >>> To: 'Bill Hester' >>> Sent: Wednesday, January 19, 2000 3:43 PM >>> Subject: RE: 'TM parts request' >>> This product was discontinued over 2 years ago. Without an invoice as > proof >>> of warranty, we cannot offer you any service for this product. >>> Regards >>> [[Please reply with FULL correspondence]], >>> Philippe Delisle >>> Guillemot/Thrustmaster Tech Support North America >>> Video/Accessories Division Specialist >>> GMOT WWW: <http://www.guillemot.com/northamerica >>> TM WWW: <http://www.guillemot.com/northamerica >>> Tel #: 1-877-GUILLEMOT [1-877-484-5536] [[Toll Free]] >>> Customer satisfaction is a top priority at Guillemot Inc.. Please tell > us >>> what you think of the level of service provided by tech support and >> customer >>> (Guillemot will not reply to these comments). >>> -----Original Message----- >>> Sent: Friday, January 14, 2000 12:38 AM >>> Subject: 'TM parts request' >>> # 4 e-mail.... >>> Does anyone really get these? I used to like thrustmaster, but I have > not >>> been replied to for 3 other e-mails. My wheel was bought as a gift for > me >>> last Christmas. I am trying to get help 1 more time. Do you care? >>> Copy of receipt/invoice with date of purchase. (This was a >>> Christmas gift.what do I do? It was under warranty when I first started >>> inquiring about it.) >>> Your full name. wrhester >>> Your full shipping address. >>> Your telephone number including area code. A detailed >>> description of the part needed. ( I have a Nascar Pro Racing Wheel, the >>> collar broke where the***is in place holding the steering wheel to > it's >>> axle. The piece I need is the plastic collar with 9***holes attached >> to >>> the actual steering wheel and that fits over the metal rod/axle/axis that >> is >>> attached to the base unit.)

I've read this messages and they frighten me. I've bought in October a T(h)rustmaster FF steeringwheel (I know you do stupid things every once a week) and it broke 2 1/2 weeks ago. Brought it back to the reseller because of the warranty of course. Thus this mean that I will never see it again? Greetings Olaf

Looks like the best move I ever made was to shelve my Thrustmaster T2 and purchase a MSFF wheel. I still have plenty of spares from the days when Thrustmaster gave the best customer service. Joel Willstein