It doesn't happen all that often, but this experience with ActLabs service I
need to share with the world.
13 months ago I bought my RS wheel. Happy I was until one pot started to
spike. After some argueing with the retailer here in NZ, the wheel part was
replaced with a new one. Now just outside warranty, it started again and
this time a less than receptive response from the retailer who sold me the
thing.
On the off chance that ActLabs tech support might assist, I fired an email
at them, basically with a gripe about the retailer. Not really expecting a
reply (at least for some time), I was blown away when I received a reply
overnite. "Would I supply my postal address as they will send a replacement
pot, at no cost" . The local importer details are to follow in case I wish
to contact them in the future.
I replied straight away with the postal details and within 2 hours had a
further reply with confirmation that the pot is in the mail.
Given that ActLabs had some problems early on, when demand blew them away a
bit, they certainly have their ship in order now. In fact, the sort off
response I have received in this case is second to none.
TOP MARKS
Vincent
<snip>
Now all we have to do is wait for good old Microsoft to begin caring
at the customer.
Microsoft? Never!
Ken,
- Remove 'nospamallowed' from my email address to reply.
- ICQ #53954494
>13 months ago I bought my RS wheel. Happy I was until one pot started to
>spike.
Yoda plays driving sims !!
John
Hello,
Thank you very much for the kind words. Zenon, our quality assurance
manager, really does go out of his way to satisfy our customer's
needs.
John,
Are you still having problems? You should contact our QA/tech support
department.
On Tue, 30 Nov 1999 10:25:09 -0000, "John Hartridge"
>>13 months ago I bought my RS wheel. Happy I was until one pot started to
>>spike.
>Yoda plays driving sims !!
>John
