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Rec.Autos.Simulators Archive

Guillemot reduces support for Thrustmaster products

3 posts by 3 people · 13 Sep 1999 - 14 Sep 1999

maybe not latest news, but I read this snippet today on www.gamesmania.com German: Nach der bernahme des renommierten Joystickherstellers Thrustmaster durch Guillemot gaben die neuen Besitzer jetzt bekannt, das der bisher legend?re Thrustmaster-Service vorerst deutlich reduziert wird. Thrustmaster machte sich vor allem bei Simulationsfreunden beliebt, da der Hersteller auch nach Ablauf der einj?hrigen Garantiezeit fr seine High-End-Joysticks und -Lenkr?der kostenlos Ersatzteile wie Potentiometer, Federn, Joystickkn?pfe etc. an seine Kunden versendete - angesichts der zahlreichen Probleme bei Thrustmasters Qualit?tsicherung ein h?ufig in Anspruch genommener Service. Damit ist vorerst Schlu?. Guillemot entschied sich, aus Knappheit an Ersatzteilen nur noch solche Kunden zu bercksichtigen, deren einj?hrige Garantiezeit noch nicht abgelaufen ist. Man suche aber nach L?sungen fr die Zukunft und wolle auch weiterhin Produkte in Thrustmaster-Tradition herstellen, so Guillemot. Translated into english: After taking over Thrustmaster Guillemot has declared that the legendary Thrustmaster-support has to be reduced drastically. Thrustmaster has gained tremendous popularity with sim-players worldwide by sending replacement parts for defect products even after the warranty period - a service that was used regularly because of the sometimes fragile products due to problems with quality assurance. This will end now. Guillemot decided to support the products only during the one-year warranty (because of a shortage of replacement parts). However, Guillemot assured they were searching for solutions to carry on the great Thrustmaster tradition... I won't comment further on this except that this, unfortunately, had to be expected...
On Mon, 13 Sep 1999 18:43:58 +0200, "Alexander Marx" >I won't comment further on this except that this, unfortunately, had to be >expected... Sigh... Anyone know where I can BUY steering potentiometers for my GP1? Martin Nigel Mansell RIP!
> maybe not latest news, but I read this snippet today on www.gamesmania.com [snip] Hmm, and this was one of the main reasons that we were prepared to pay the extra money for Thrustmaster products. I guess I won't do that again now. It is a sad decision for me though, as I still consider their flight gear top of the line. Thank you Pre-guillemot Thrustmaster for the years that has been. Cheers, /ft

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