Thrustmaster service. Woohoo!!

Needed new pedal springs for my TM Nascar Pro. Ordered them 7-11-99, received them this afternoon, 7-15-99. Not too shabby. Cross country to New Jersey in 4 days from the date of order. I think Thrustmaster has set a new record in the delivery dept. Last time I ordered springs it took over 1 month to receive them. So...a big hats off the the service dept. And I know what you're thinking, they shouldn't have broken in the first place, and I agree. But, it is nice to see that they finally have a handle on things (at least in my case) -- See ya in the pits Dean I have a terrible memory. In fact my memory's so bad I can't remember how long it's been since I've forgotten anything.

Just to add Dean; I sent one of my beat-up, burnt-out TM Nascar Sprint wheels back & I got a brand new one within 2weeks. I am satisfied {to say the least} & a little surprised! <g>..Cost $10.05 for shipping out and I am in New Jersey also.. <BG> No complaints here about TM.. Thom_j.

I have been in contact with the Customer Service Supervisor at Thrustmaster and they are in the process of attempting to revamp some of their methods of taking and filling requests for servicable parts for their products. For the time being, it looks like if the part you want isn't listed in the section of the webpages <http://www.thrustmaster.com/support/cs/customer/login.cfm> you will have to place a phone call to see if they can send you the part(s) or require you send in the unit for repair. They are trying to find a middle ground that will not require long waits on the phone (your dime -- long distance). Hang in there folks, Thrustmaster has always been known for their customer support. They have gone through some hiccup stages in this department in the past, but to my knowledge there are very few companies world-wide that can beat TM when it comes to customer service. % Just to add Dean; I sent one of my beat-up, burnt-out TM Nascar % Sprint wheels back & I got a brand new one within 2weeks. I am % satisfied {to say the least} & a little surprised! <g>..Cost $10.05 % for shipping out and I am in New Jersey also.. <BG> % No complaints here about TM.. Thom_j. % > % > Needed new pedal springs for my TM Nascar Pro. Ordered them 7-11-99, % > received them this afternoon, 7-15-99. Not too shabby. Cross country to % New % > Jersey in 4 days from the date of order. I think Thrustmaster has set a % new % > record in the delivery dept. Last time I ordered springs it took over 1 % > month to receive them. So...a big hats off the the service dept. And I % know % > what you're thinking, they shouldn't have broken in the first place, and I % > agree. But, it is nice to see that they finally have a handle on things % (at % > least in my case) % > -- See ya in the pits % > Dean % > I have a terrible memory. In fact my memory's so bad I can't remember how % > long it's been since I've forgotten anything. -- **************************** Michael E. Carver ************************* Upside out, or inside down...False alarm the only game in town. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=<[ /./. [- < ]>=-=-=-=-=-=-=-=-=-=-=-=-=-=

On Thu, 15 Jul 1999 18:50:26 -0400, "Dean Purdy" >Needed new pedal springs for my TM Nascar Pro. Ordered them 7-11-99, >received them this afternoon, 7-15-99. Not too shabby. Cross country to New snipped: I've had the TM Super Sport wheel for 6-7 months now, and the wheel had a lot of play in it when I lightly pushed the rim of the wheel forward with my right hand and then lightly pulled the rim towards me with my left hand. Clunk, clunk. I sent the wheel back to TM with the proper RMA and just under 2 weeks recieved my box back from them with a different used wheel in it and a invoice that said, "replaced another new fully tested unit. rm.." As far as wheel movement, it was WORSE by far, than the one I sent in. I did tell them the wheel shaft was loose when I sent it in. I am mechanically inclined, so I fixed their replacement wheel with .002 and .003 shims. I guess I didn't know how they would handle this "loose" wheel, but this is what happend to me. BTW, 10 days without GPL while they took one wheel out of another box and put it in mine wasn't much fun either.

Getting ready for the last race of our TPTCC league for last year(the famed Bullrun 1000). I went about replacing my pots on my old T2. and I totally bollixed the job. ended up with a pedals that just wouldn't work and two out of 4 buttons disabled. (anyone need a heart transplant!) anyhow, I got the RMA and sent in this totally butchered unit and got it back in about 7 days, same unit but a new cable placed on it. All the buttons worked, they replaced the bungee , like a brand new wheel. I have only good things to say about Thrustmaster. (and don't ge me talking about my OLD OLD TM joystick and throttle!) dave henrie

Try living I Australia. I have tried for over a year both through my local dealer and through the companies head office in Melbourne to get a spare pot and a spring for my T2. The local rep in Western Australia did nothing about it for 9 months so I finally got onto their Melbourne Office two months ago and they assured me they would send me some. Still nothing. Great service. It sits on the floor in my computer room gathering dust. I went out and bought a Thrustmaster Grand Prix wheel (which I prefer). I just want the bits so I can sell the ***y thing. > On Thu, 15 Jul 1999 18:50:26 -0400, "Dean Purdy" > >Needed new pedal springs for my TM Nascar Pro. Ordered them 7-11-99, > >received them this afternoon, 7-15-99. Not too shabby. Cross country to New

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> snipped: > I've had the TM Super Sport wheel for 6-7 months now, and the wheel > had a lot of play in it when I lightly pushed the rim of the wheel > forward with my right hand and then lightly pulled the rim towards me > with my left hand. Clunk, clunk. I sent the wheel back to TM with the > proper RMA and just under 2 weeks recieved my box back from them with > a different used wheel in it and a invoice that said, "replaced > another new fully tested unit. rm.." As far as wheel movement, it was > WORSE by far, than the one I sent in. I did tell them the wheel shaft > was loose when I sent it in. I am mechanically inclined, so I fixed > their replacement wheel with .002 and .003 shims. I guess I didn't > know how they would handle this "loose" wheel, but this is what > happend to me. BTW, 10 days without GPL while they took one wheel out > of another box and put it in mine wasn't much fun either.

On Sun, 18 Jul 1999 09:30:15 +0800, "Stuart Nicholson"

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>Try living I Australia. I have tried for over a year both through my local >dealer and through the companies head office in Melbourne to get a spare pot >and a spring for my T2. The local rep in Western Australia did nothing about >it for 9 months so I finally got onto their Melbourne Office two months ago >and they assured me they would send me some. Still nothing. Great service. >It sits on the floor in my computer room gathering dust. I went out and >bought a Thrustmaster Grand Prix wheel (which I prefer). I just want the >bits so I can sell the ***y thing.

Go through the site. I did, and they sent me a whole new wheel for my GP1 (the wheel and paddles part, not the base). And all I was after was the cord that goes from the wheel to the base! Air mailed here to Sydney within 2 weeks! -- Nathan Wong http://www.nectar.com.au/~alfacors Super Touring - Club Cars - Alfa Romeo http://fullspeed.to/astc Australian Super Touring News and Information

I feel for your plight, but to keep up the good name of TM in the UK I will relay my experience: Needed new steering pot for my TMF1, went to the website where I'd ordered parts before for my old T2 but found that I could only get springs. Since I was there I ordered some of those (just in case - be prepared...) emailed UK customer support that night asking where to buy a pot from, next day got a reply stating that they'd include a steering wheel pot in my springs order. The package arrived two days later. This is the reason I stuck with TM when I wanted to get a split axis replacement for the T2. I'm a fan. Mark Reading, UK Sent via Deja.com http://www.deja.com/ Share what you know. Learn what you don't.