Thrustmaster service downgraded

Since Thrustmaster has implemented their new "improved" customer service system, (Im wondering if they and TEN have been working together on customer service!), there is no way to order pots. The only item they let you order is a set of springs and they limit you to 1 set! Anyways... I know many of you have ordered pots from digikey. Does Radio Shack sell pots that can be used with the TM NPro?? If so... what is the part number?? One thing is for sure... Im definitely never buying another TM product. I almost bought a SuperSport wheel just for racing N2 but was holding off until I could buy a digital wheel after N2 dies on TEN in September/October. I guess I was educated and trained in the old business school where customer service was a top priority. Now days companies are implementing some of the worst customer service policies I have ever seen. (TEN of course is one of the leaders). They set up automated systems and pretty much forget about it. Heck, TEN doesnt even have automated responses to let you know that they received your email. I suppose its easier for them to deny they ever received your email that way. *shrug* Well, enough complaining about that topic =) Thanks for any info, Scott PA-Scott -- Scott B. Husted ICQ# 4395450

Scott, It is time for you to get a TSW or ECCI. Either is well worth the $ and you dont have to worry about... springs, bungee cords, cheap pots, aggravation, bad customer service and never knowing "when" the spring will break. I think you can get a TSW for less than $300 or an ECCI for uhh... a lot<G>. Scottie

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>Since Thrustmaster has implemented their new "improved" customer service >system, (Im wondering if they and TEN have been working together on >customer service!), there is no way to order pots. >The only item they let you order is a set of springs and they limit you >to 1 set! >Anyways... I know many of you have ordered pots from digikey. Does >Radio Shack sell pots that can be used with the TM NPro?? If so... >what is the part number?? >One thing is for sure... Im definitely never buying another TM >product. I almost bought a SuperSport wheel just for racing N2 but was >holding off until I could buy a digital wheel after N2 dies on TEN in >September/October. >I guess I was educated and trained in the old business school where >customer service was a top priority. Now days companies are >implementing some of the worst customer service policies I have ever >seen. (TEN of course is one of the leaders). They set up automated >systems and pretty much forget about it. Heck, TEN doesnt even have >automated responses to let you know that they received your email. I >suppose its easier for them to deny they ever received your email that >way. *shrug* >Well, enough complaining about that topic =) >Thanks for any info, >Scott >PA-Scott >-- >Scott B. Husted >ICQ# 4395450

Thanks Scottie, Im well aware of the TSWs and ECCIs <G> TSWs are well worth the money and ECCIs are built like a tank. However, I refuse to spend $1000+ for a wheel when the pedals make you feel like you are driving the tank ;) Im holding off a bit because Im waiting to see what develops in the next few months as far as sims, force feedback, etc. I may go buy a Logitech FF wheel soon to give it a shot and then do a mass overhaul of my NPro to use with N2 on TEN. I actually like the pedal unit of the NPro (Especially if you buy the ProPedal upgrade kit) so I will use those with the Logitech wheel. Thanks, Scott PA-Scott -- Scott B. Husted ICQ# 4395450

On Fri, 02 Jul 1999 13:59:58 GMT, "Scott B. Husted" >Since Thrustmaster has implemented their new "improved" customer service >system, (Im wondering if they and TEN have been working together on >customer service!), there is no way to order pots. ><snip> I emailed them and asked for a new pot for my steering wheel. I got it in a week with pots for the pedals, too. Great customer support, I think. :) -- Greger Huttu

On Fri, 02 Jul 1999 21:03:05 GMT,

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>On Fri, 02 Jul 1999 13:59:58 GMT, "Scott B. Husted" >>Since Thrustmaster has implemented their new "improved" customer service >>system, (Im wondering if they and TEN have been working together on >>customer service!), there is no way to order pots. >><snip> >I emailed them and asked for a new pot for my steering wheel. I got it >in a week with pots for the pedals, too. Great customer support, I >think. :)

About a month ago, I got a complete set of pots for my TQS throttle and one for my FLCS stick... It took about 6 weeks, since they said that the overseas factory was behind on shipments, but then they simply arrived in my mailbox. No cost, whatsoever. I had to physically call them on the phone to get this to happen. Emailing supprt gets you nothing but the auto-requestor form, or it used to. They are a very good (and unique) company when it comes to customer service, IMO. -- * rrevved at mindspring dot com * unit.26 - s.p.u.t.u.m. * http://www.cabal.net * http://www.sputum.com

Ed, The old system IMHO was much better. I really have a dislike for their new system. Its less useful to the customer. Before I could send a comment on what I needed, now I have to just select from the limited options they give me which is only springs. Scott PA-Scott -- Scott B. Husted PA-Scott on TEN G.T.S. Racing - http://www.GTS-Racing.com High Gear "The View" Editor - http://www.simracingnews.com http://home.earthlink.net/~sbhusted ICQ# 4395450

On Fri, 02 Jul 1999 21:10:10 -0400, I agree, but after a phone call (on my nickel) I eventually got what I needed, for free. They aren't perfect, by any means, but I have had less luck dealing with other mfrs.. -- * rrevved at mindspring dot com * unit.26 - s.p.u.t.u.m. * http://www.cabal.net * http://www.sputum.com

I have to agree, I still get good service from Thrustmaster. In fact it's the only reason I'm still using my TM controller. Tore Hanson

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> On Fri, 02 Jul 1999 13:59:58 GMT, "Scott B. Husted" > >Since Thrustmaster has implemented their new "improved" customer service > >system, (Im wondering if they and TEN have been working together on > >customer service!), there is no way to order pots. > ><snip> > I emailed them and asked for a new pot for my steering wheel. I got it > in a week with pots for the pedals, too. Great customer support, I > think. :) > -- > Greger Huttu

Ed, Not to be stickler or anything ;) BUT... if they will send you the part after you spend your money on a phone call, wouldnt it make sense to just offer the part on the page you order parts from ??? I guess I just see a flaw in the philosophy: "No, we don't offer that part on our web site customer service section. But hey, if you spend money to call us with a long distance phone call we will be happy to send you the part you requested." <VBG> Again, just my opinion. Customer service is suppose to get easier, not more difficult. <G> Prior to their new system, I was very impressed with their response time and customer service. I would just fill out my information and type what I needed. I got a confirmation email and I had the parts in 7 to 10 days if not sooner on many occasions. Scott PA-Scott -- Scott B. Husted ICQ# 4395450