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TNT2 for $93 !!

20 posts by 13 people · 10 Jun 1999 - 13 Jun 1999

TNT2 deal at Buy.com and complaints about the retailer

Ed Bain posted a Buy.com promotion offering a 32MB Viper 770 TNT2 for about $93, but others found the price had already risen. The thread became a debate about Buy.com's reliability, with John Silva describing a backordered Logitech wheel order that was charged and mishandled, while Thom j. defended his own good experiences.

for sale/tradehardware: PC/graphics

Automated summary.

Ed Ba 10 Jun 1999#473003
From 3DNEWS.NET: http://www.3dnews.net/ie4_onearticle.x?id=10342&daysago=0 "As most of you know, Buy.com is offering the Viper 770, a 32 MB TNT2, for US$103. Well, now there's a promotional deal that gives you ten dollars off any order over 10 dollars. Follow one of the links below, and it'll automatically add a ten dollar gift certificate to your basket!" http://www.buy.com/promo/8675309.asp http://www.buy.com/promo/8675310.asp http://www.buy.com/promo/8675311.asp -- // email: rrevved at mindspring dot com
G. Patric 10 Jun 1999#473004
Ed - just went there and the Viper 770 is $136.90. Is it shown somewhere else on the site at $103? Even at $126.90 (w/ rebate) it would be a good compliment to my 2 V2s... G. Patricks
rdracer 10 Jun 1999#473005
i just went to that site and its now 132 dollars what gives rdracer
Quoted text (15 lines)> From 3DNEWS.NET: > http://www.3dnews.net/ie4_onearticle.x?id=10342&daysago=0 > "As most of you know, Buy.com is offering the Viper 770, a 32 MB TNT2, for > US$103. Well, now there's a promotional deal that gives you ten dollars off any > order over 10 dollars. Follow one of the links below, and it'll automatically > add a ten dollar gift certificate to your basket!" > http://www.buy.com/promo/8675309.asp > http://www.buy.com/promo/8675310.asp > http://www.buy.com/promo/8675311.asp > -- > // email: rrevved at mindspring dot com
Quoted text (12 lines)>From 3DNEWS.NET: >http://www.3dnews.net/ie4_onearticle.x?id=10342&daysago=0 >"As most of you know, Buy.com is offering the Viper 770, a 32 MB TNT2, for >US$103. Well, now there's a promotional deal that gives you ten dollars off any >order over 10 dollars. Follow one of the links below, and it'll automatically >add a ten dollar gift certificate to your basket!" >http://www.buy.com/promo/8675309.asp >http://www.buy.com/promo/8675310.asp >http://www.buy.com/promo/8675311.asp
Buy.com may have the worst reputation of any large 'net retailer. Complaints abound in the DVD and computer hardware newsgroups. They seem to make a practice of promoting specials on items they have low stock on, resulting in massive backorders. They also seem to routinely charge credit cards prior to actual shipment. I personally had some perfectly fine experiences with this company in 1998, prompting me to continue using them. But of the last 4 orders I placed with them, three were screwed up. In three completely different ways. I sense a company in disarrary, and personally recommend shopping elsewhere. RichC *-------------To Reply via E-Mail-------------* Remove SPAMTRAP from the return address *---------------------------------------------*
I just had a screwed up order with Buy.com this week! Here follows my sad tale for anyone that is considering ordering from buy.com.. beware it's sort of long. Saw the post here on r.a.s. talking about buy.com having a low price on the Logitech Wingman Formula Force Force Feedback wheel and so I went and looked, sure enough they listed the wheel for $103, wow! amazingly low price and their Web page shows that they have them in stock, what a coincidence since I just broke the bungie cord again on my four year old Thrustmaster T2, I figure what the hell instead of fixing the T2 once again, I'll take the plunge into FF in preparation for GPL1.1. So I order the Logitech FF wheel, and as long as I'm ordering I also order a new mouse and some CD-RW media. Note this was on Monday. Tuesday I check for my order status, it says "in-process", so I call them up and find out that they shipped out my mouse and CD-RW media, but the wheel hasn't shipped yet. I ask them what the problem is, the customer support guy says that one particular warehouse seems to be out, but he sees that another warehouse has 8 Logitech FF wheels in-stock, he is having them ship out a wheel for me right away. Ok, I check their webpage again, it still shows the Logitech FF wheel in stock. Wednesday I check again, now the website order status shows tracking info for the mouse and CD-RW media, but still nothing on the wheel. I call them again, this time the customer support person says that the wheel is now on backorder and that is why it hasn't shipped. I explain to him what the guy told me the day before about having 8 of them and also that their website still shows them in stock, he says the guy must be mistaken because the wheel has been on back order for a few days, and that their website stock status often lags behind for a few days. He says they don't expect any new shipment of wheels until the end of June. I say, ok I guess I'll wait since the price is so low. As the day goes by I keep thinking that so far buy.com has been terrible compared to all the other good experiences with online shopping I've had over the last 3 years, and I've done a lot of buying online, including all the parts for my last two PC's I put together myself, and tons of DVD's which I've ordered from multiple online shopping companies. By the end of the day, I decided I didn't want to reward buy.com for their bait and switch tactics they pull with they web "in stock" status. I checked their web page and they *still* showed the wheel in stock, how many other people like me were seeing that and putting in an order for the wheel at the same time that I looked at it?? So I called up and cancelled my order for the Logitech wheel, and I will not be doing any online shopping with them in the future. They lost this sale of the wheel, plus any future business from someone who orders at least 2-3 new DVD's a month from online stores, they really have to do much better if they want to become what they call themselves - "The Internet Superstore" I ended up finding the wheel in stock at compusanet.com $119, I ordered it last night and it shipped out already, eagerly awaiting it's arrival. Partly my fault for not listening to the warnings about buy.com, but I thought I was safe as long as something was in stock, as I found out their Web page lies about their stock status and even their phone support mis-represents the status of their stock, I'm not telling anyone not to shop there, since their prices really are very low, but if you do, be ready for a few headaches. Seeyas on the track. --John (Joao) Silva
Quoted text (16 lines)>Buy.com may have the worst reputation of any large 'net retailer. >Complaints abound in the DVD and computer hardware newsgroups. They >seem to make a practice of promoting specials on items they have low >stock on, resulting in massive backorders. They also seem to >routinely charge credit cards prior to actual shipment. >I personally had some perfectly fine experiences with this company in >1998, prompting me to continue using them. But of the last 4 orders I >placed with them, three were screwed up. In three completely different >ways. I sense a company in disarrary, and personally recommend >shopping elsewhere. >RichC >*-------------To Reply via E-Mail-------------* > Remove SPAMTRAP from the return address >*---------------------------------------------*
x.. 10 Jun 1999#473008
>They always did me good and I do not expect every order >to be perfect. >--------------------------- >Steven S. Palmer I do expect my purchases to be perfect. P
Tim O 10 Jun 1999#473009
Don't be too surprised if your canceled order shows up at your door anyhow. Their cancellation department is whacked. Tim
LShapin 10 Jun 1999#473010
Quoted text (9 lines)>>So I called up and cancelled my order for the Logitech wheel, and I will >>not be doing any online shopping with them in the future. They lost this >>sale of the wheel, plus any future business from someone who orders at >>least 2-3 new DVD's a month from online stores, they really have to do >>much better if they want to become what they call themselves - >Don't be too surprised if your canceled order shows up at your door >anyhow. Their cancellation department is whacked. >Tim
Yup. Their support personnel will tell you an order has been cancelled. They will insist on it. They'll tell you an order was not "authorized". You can even give them over 24 hours cancellation notice before a product ships. But be ready to refuse the shipments. LShaping.
Hi, Don't worry doesn't come across as a rant :-) Whenever I order online I only order from retailers that have what I need in stock for the exact reason that I do not like to wait weeks for something to come into stock before even shipping to me. Buy.com's website said that the Logitech wheel was in stock, and still continues to say it is in stock *right now* despite the fact that it has actually been on backorder since Monday (4 days): http://www.buy.com/comp/product.asp?SKU=10011186 I waited 3 days for them to ship something they said was in stock and they would ship within 24hrs. So I gave them an extra 2 days leeway for the time they said it would ship. If they had told me from the start that it was out of stock, yes I would have gone to a different vendor that had it ready to ship, but I might have been a future customer of buy.com some other time in the future when they had a good price on something in stock. By mis-representing their stock status, I can no longer trust what their Web page or their telephone sale support representatives say, so I will not be buying from them in the future. I agree with you that buy.com has low prices, and many times it is worth waiting a few weeks to get something for that low price, but I do not like them saying that they have this wheel in stock and take Web orders for this wheel when in reality it is on back-order and they are not expecting a new shipment for 3 weeks, not without informing the customer of this fact. The online shopping world is extremely competetive right now and the online consumer has a huge number of retailers to choose from and does not have to put up with retailers that give customers headaches. I've had great online shopping experiences with other online retailers and will continue to shop online with the retailers that treat me right. I'm not telling anyone not to shop there, they might be terrific for 99% of the orders, I'm just passing on my experience as a warning to anyone like me who wants to order stuff that's in stock so that they know what could *possibly* happen to them. Seeyas on the track. --John (Joao) Silva
Quoted text (16 lines)>--- >I just wanted to ask how many days did you give them before you >canceled your order. Out of like 12X I have ordered one time it turned >out a video card was not in stock and waited 6 weeks. I was still >happy because the price was right and out of the 12X this only >happened once. They always did me good and I do not expect every order >to be perfect. I cannot tel you how many times they treated me good >and the speed and price f their service cannot be beat in my 43 years >of experiences. Sorry, I did not mean to rant, but it sounds like you >needed it the next day and waiting 3 days was to much for you. >--------------------------- >Steven S. Palmer >http://www.geocities.com/HotSprings/Spa/4001/ >http://www.primenet.com/~ssp/ >http://members.tripod.com/~stevenscott/
Caste 11 Jun 1999#473246
Yeh i had a bad experience on Buy.com.... If your smart, youll stay away from anything on that site.. they intentionally post 1-5 objects to get you there and then say they are outa stock on it.. they get to use your credit money for 5 days before credited your account. Imagince thousands of 5 day usages per day and you can see they make their money on the interest of those five days...They need to shut this site down!! Its a rip off...
Thom j. 11 Jun 1999#473247
Nonsense! If you look at the product status it tells you what is "in stock", "1-2 week wait" or "special order" So where are they making money off your buck? Where are the 1-5 objects only to get you on there site? [A] I never order online & [B] never order anything out of stock or I'll certainly won't make a "special order".. Use some common sense! I've got every item I have ordered within 2 days! But I follow my own [A] & [B] rules also!! Think about it! Cheers Thom_j.
Foxba 11 Jun 1999#473248
Since you never made online order, your assertion is invalid. See below. Unfortunately, most online merchants's web site do not and can not precisely reflect the actual stocking status. This is especially true for Buy.com. You'll find most items listed there as in stock are actually out-of-stock. A phone call to verify it is always necessary. What I don't like is buy.com always charge your credit card first as soon as they received your order no matter it's in-stock or not. Most reputable online mechants only charge you when the items are in-stock and ready to ship or shipped.
Rich Cla 11 Jun 1999#473249
>Nonsense! If you look at the product status it tells you what is "in stock", >"1-2 week wait" or "special order" Except that they lie. They charge your credit card as soon as your order is processed. Even if it takes weeks to actually ship your order. Then why are you in this thread? Not on purpose. Neither do I. What's your recourse if the vendor misrepresents their stock status in order to get your money? Well, better to be warned away from such vendors; that's what we're talking about here. Most of the major online vendors are reputable, honest, and try very hard to succeed by satisfying their customers. I've had nothing but good experiences with such outlets as Egghead.com, Reel.com, necx.com, 800.com, bn.com, and several others. Buy.com doesn't meet the standards set by these class acts, and Usenet newsgroups are exactly the right place to post warnings about them. RichC
Thom j. 12 Jun 1999#473461
Why? I can order via phone & I have asked many times is the status vaild on the net & they said yes {I have no reason not to believe them!} Merchants online or off can not precisely reflect the actual stocking status. Not one! This is why it is better to call! Well {for me} it is only common sense to pick up the phone and call the 880#{is an 800#}cost nothing! I just got 2 Voodoo2 cards & it still isnt on my Visa account. I can check my account daily! What is so hard about making a phone call? I don't understand. You get your own name & password then verify everything with a few questions. Your done within 5-10minutes! Again; I say Nonsense & try calling the 880 number!! Cheers Thom_j.
Thom j. 12 Jun 1999#473462
<snipped> Well then we just disagree RichC & I have never had any problems with buycom... Not once! Am I the only one? I don't think so!! In Regards To: Why am I on this thread?? I have a right to make my subjective opinions/comments as your subjective opinions/comments Probably all the online outlets are just a good but buycom is fine too! Thom_j.
If you read my post you would have seen that I *did* call buy.com on the 2nd day and they told me on the phone that they had it in stock and were shipping it to me right away, the 3rd day when I called them another sales person on the phone told me they had been out of stock all week. One of these two telephone sales people at buy.com was mis-representing their stock status, one way or another one of them is either not telling the truth or is not skilled enough at their job to find out the true stock status, either way it makes buy.com inferior to other online retailers. Again, no-one is telling you not to shop with them, if you like being treated like that then go right ahead and keep shopping with them, my post was meant only to warn other online shoppers like myself that don't want to have headaches when ordering. Personally I've had terrific online ordering experiences with other online retailers including mwave.com, necx.com, 800.com, reel.com, dvdexpress.com etc. so personally I have no need to put up with buy.com's hassles, when I can get good prices combined with good service from better retailers. Anyhow, I didn't want to start some huge argument or tell everyone not to shop there, just pass on a warning for the more discriminating online shopper. Take care. Seeyas on the track. --John (Joao) Silva
Quoted text (11 lines)>Merchants online or off can not precisely reflect the actual stocking >status. >Not one! This is why it is better to call! Well {for me} it is only common >sense to pick up the phone and call the 880#{is an 800#}cost nothing! I >just got 2 Voodoo2 cards & it still isnt on my Visa account. I can check >my account daily! >What is so hard about making a phone call? I don't understand. You get >your own name & password then verify everything with a few questions. >Your done within 5-10minutes! Again; I say Nonsense & try calling the >880 number!! >Cheers Thom_j.
Thom j. 13 Jun 1999#473589
Well John; I wasnt trying to argue{it isnt my nature}but just state my point of view also! I did mention in one of my replies that we're all just sending our own personal subjective comments/opinions. no more, no less.. If it seemed that I was argumentative or harsh I apologize. All arguments are always un-productive!! I read what you say below and understand!! I think maybe buycom might be expanding too fast & the new help may be a "bit" inexperienced now! With this I agree.. Again; I'm sorry about the mis-understanding!! Cheers Thom_j.
Hi Thom, no prob, Actually I'm glad you *were* giving your opinion, it's good to know that not everyone has problems with buy.com like I did, gives me hope that they will improve so that everyone can have a good experience with them. As far as the thread being argumentative don't worry about it, sometimes it is hard for us to express our opinions clearly in text and respond without accidentally making it sound harsher than we meant, that is one of the difficulties of communicating on USENET. We just have to keep that in mind and also to realize that many times in these types of discussions there is no *one* right conclusion, some of us had good experiences with buy.com, some of us had bad experiences, the important part is that we hear about people's experiences with them, in this case we know that both good and bad orders can happen with buy.com and to keep an eye out for it. Take care and don't worry I wasn't taking it as a personal argument :-) I learned (the hard way) years ago not to take anything on USENET too seriously, it is very easy to find yourself involved in a heated argument about nothing in particular before you even notice it. Seeyas on the track. --John (Joao) Silva
Quoted text (9 lines)>Well John; I wasnt trying to argue{it isnt my nature}but just state my point >of view also! I did mention in one of my replies that we're all just sending >our own personal subjective comments/opinions. no more, no less.. >If it seemed that I was argumentative or harsh I apologize. All arguments >are always un-productive!! I read what you say below and understand!! >I think maybe buycom might be expanding too fast & the new help may >be a "bit" inexperienced now! With this I agree.. Again; I'm sorry about >the mis-understanding!! >Cheers Thom_j.
Greg Beron 13 Jun 1999#473591
Try a search on pricewatch.com. There are lots of sources for OEM 16Mb TNT2 cards - from more reputable suppliers than buy.com, too.
Quoted text (26 lines)>>From 3DNEWS.NET: >>http://www.3dnews.net/ie4_onearticle.x?id=10342&daysago=0 >>"As most of you know, Buy.com is offering the Viper 770, a 32 MB TNT2, for >>US$103. Well, now there's a promotional deal that gives you ten dollars off any >>order over 10 dollars. Follow one of the links below, and it'll automatically >>add a ten dollar gift certificate to your basket!" >>http://www.buy.com/promo/8675309.asp >>http://www.buy.com/promo/8675310.asp >>http://www.buy.com/promo/8675311.asp >Buy.com may have the worst reputation of any large 'net retailer. >Complaints abound in the DVD and computer hardware newsgroups. They >seem to make a practice of promoting specials on items they have low >stock on, resulting in massive backorders. They also seem to >routinely charge credit cards prior to actual shipment. >I personally had some perfectly fine experiences with this company in >1998, prompting me to continue using them. But of the last 4 orders I >placed with them, three were screwed up. In three completely different >ways. I sense a company in disarrary, and personally recommend >shopping elsewhere. >RichC >*-------------To Reply via E-Mail-------------* > Remove SPAMTRAP from the return address >*---------------------------------------------*
Thom j. 13 Jun 1999#473592
Well John; Ironically {to me} it seems that we agree more than disagree! Yes it is hard to put your thoughts into the "written word" & also I am no English major! ;O) So what I might say isn't always the exact expression I want to convey.. Ya Know?? Take Care.. Thom_j. {my re: snipped for space}

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