Very poor service from TM

***This message is written to inform others of poor Thrustmaster service I have received - hopefully Thrustmaster, may read it as well*** Last year (October 1998), whilst negotiating a corner flatout in GPL hoping for that 'ultimate laptime' we all stive for, I heard (and felt) an almighty Bang! My look of intense concentration suddenly changed to one of, "What the hell was that?" = :( At the same time, my make believe car, slowly drifted to a halt on the side of the track and the gas pedal on my T2 decided to give in to gravity - permenantly - yep, further inspection revealed the return spring had broken. Damn!! Oh well, these things will happen I thought and promptly emailed Thrustmaster for the first time. I had heard through a mate who had had TM products over the years, that he had received excellent service from TM and that I should expect my new spring in 2 - 4 weeks. No problem I thought - I can wait that long........ (I live in New Zealand by the way. Thats over by Australia, for you guys whose geography leaves a bit to be desired!) What is REALLY starting to***me off is that now, in May 1999, I am STILL waiting for the ***y thing!!! Yes - seven months have gone by and still NO parcel in the letter box. I feel like a kid who keeps going out to get his school certificate results which haven't arrived in the mail. Rather than go into all the boring detail of how many times I have tried to contact TM and often failed, I'll try and get straight to the point. Mind you I have to say that I think their login/password system appears to me anyway, to be an abysmal failure as I couldn't even email them after I experienced the the first delay. Even when I did manage to get through, I didn't receive any reply to my message about resetting my login details (you have to have a login name and password to contact TM now for those that don't know), so that I could THEN AGAIN, request a replacement spring for the second/third - whatever time. Eventually I was lucky enough (so I thought), to be given an employees personal email address at TM. I emailed him (name not mentioned - not yet anyway, another few weeks delay and I might), on the 8th of March. I was assured the part would be on it's way in a couple of days. I have since sent two more emails (one of which was replied to), the last about 1 month ago. "The cheque, ah SPRING, is in the mail", is still the phrase being tossed at me. Now I know things can't go right all of the time TM, we are after all only human, but this is nopw way beyond a joke. I am normally a very reserved sort of guy and appreciate the difficulties in "business" and the problems associated with "quality customer service" (I know - I have it rammed down my own throat every day). Therefore I have been patient. I am sure there would have been plenty of other 'surfers' who in my position, would be absolutely slattering your company to peices, way before now and using all sorts of profanity in their messages of frustration as well. PLEASE READ THIS AND TAKE HEED. Change my request and send a Force Feedback steering wheel instead, and I can asure you - all will be forgotten and that you will only receive boquets from me in the future - NOT Brick Bats! Is this too much to ask...!? Thank you - or should I hold off for a bit...

>***This message is written to inform others of poor Thrustmaster >service I have received - hopefully Thrustmaster, may read it as Did you do as I did, check with the computerstore where you bought your Thrustmaster wheel? I got a few new springs right away... And as for the pots that break now and then, an email to Thrustmaster and after 3 weeks I got, not only one, but three new ones. Splendid service atleast in my case. -- Petri

Glad to hear im not the only one who think TM service sucks. So far i only see "thanks TM" messages. I hate you TM, im never going near you garbage again. -ilmore

I ordered 2 pedal pots from TM last Saturday.... Yesterday, wednesday there was a package from Thrustmaster Germany (I live in Holland) with 2 new pots That's ***y good service I'd say.... Within half a week they got me those pots... Excellent. - MiXer -

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>***This message is written to inform others of poor Thrustmaster >service I have received - hopefully Thrustmaster, may read it as >well*** >Last year (October 1998), whilst negotiating a corner flatout in GPL >hoping for that 'ultimate laptime' we all stive for, I heard (and >felt) an almighty Bang! My look of intense concentration suddenly >changed to one of, "What the hell was that?" = >At the same time, my make believe car, slowly drifted to a halt on the >side of the track and the gas pedal on my T2 decided to give in to >gravity - permenantly - yep, further inspection revealed the return >spring had broken. Damn!! >Oh well, these things will happen I thought and promptly emailed >Thrustmaster for the first time. I had heard through a mate who had >had TM products over the years, that he had received excellent service >from TM and that I should expect my new spring in 2 - 4 weeks. No >problem I thought - I can wait that long........ (I live in New >Zealand by the way. Thats over by Australia, for you guys whose >geography leaves a bit to be desired!) >What is REALLY starting to***me off is that now, in May 1999, I am >STILL waiting for the ***y thing!!! Yes - seven months have gone by >and still NO parcel in the letter box. I feel like a kid who keeps >going out to get his school certificate results which haven't arrived >in the mail. >Rather than go into all the boring detail of how many times I have >tried to contact TM and often failed, I'll try and get straight to the >point. Mind you I have to say that I think their login/password >system appears to me anyway, to be an abysmal failure as I couldn't >even email them after I experienced the the first delay. Even when I >did manage to get through, I didn't receive any reply to my message >about resetting my login details (you have to have a login name and >password to contact TM now for those that don't know), so that I could >THEN AGAIN, request a replacement spring for the second/third - >whatever time. >Eventually I was lucky enough (so I thought), to be given an >employees personal email address at TM. I emailed him (name not >mentioned - not yet anyway, another few weeks delay and I might), on >the 8th of March. I was assured the part would be on it's way in a >couple of days. I have since sent two more emails (one of which was >replied to), the last about 1 month ago. "The cheque, ah SPRING, is >in the mail", is still the phrase being tossed at me. >Now I know things can't go right all of the time TM, we are after all >only human, but this is nopw way beyond a joke. I am normally a very >reserved sort of guy and appreciate the difficulties in "business" and >the problems associated with "quality customer service" (I know - I >have it rammed down my own throat every day). Therefore I have been >patient. I am sure there would have been plenty of other 'surfers' >who in my position, would be absolutely slattering your company to >peices, way before now and using all sorts of profanity in their >messages of frustration as well. >PLEASE READ THIS AND TAKE HEED. Change my request and send a Force >Feedback steering wheel instead, and I can asure you - all will be >forgotten and that you will only receive boquets from me in the future >- NOT Brick Bats! Is this too much to ask...!? >Thank you - or should I hold off for a bit...

I asked Thrustmaster what the specs were on the pots in my wheel cuz I needed one. I figured once I knew the specs I could order one from a warehouse or radio shack. They Mailed me 2 (two) pots that day and they arrived the following Monday. FREE FREE FREE. As for the springs I was in the back straight at 'dega when it happened to me..I remember that BANG followed by someone saying SHIT i figured they would keep breaking so I got different springs at the hardware. these springs are of a different type rather then the type TM used I went to the hardware store and got your basic screen door closing spring.These springs come in different tensions and sizes make sure ya get one that will fit under the cover but strong enough to give the right resistance. I trimmed it to an appropriate length and hooked one end to the base of the foot rest bracket and the other end to the stop nut on the pedal bracket. it sorta rolls over the top of the pot if you can visualize this. 2 weeks later the brake spring broke and I used some more of the same screen door closing spring to remedy that. Havent had a problem since and that was 2 years ago. Course I had to get NASCAR approval for running a modified spring. Now the bungee cord was a different story. that sucker would break and break and break. finally I said***it and I used a whole bungee cord. I ripped the cover off the wheel and threw the frigen thing away then I bloted the wheel to a board three feet long. I put an eyebolt on the far right side and anchored the bungee cord there with a wire tie thrustmaster style then i threaded the cord through the guides in the wheel assembly to the other end of the board. I anchored that end with a small c clamp so the tension is now adjustable. I covered the wheel mechanism with sheet metal and covered it with sponser stickers. Its nice looking in an ugly sort of way. the bungee cord broke after a year and i just put another one in. so I guess TM is easier to deal with when ya need a pot then when ya need a spring. Fool Xtent

I use the following site [link lost in import] to order replacement parts and usually get parts within 8-10 days.

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> ***This message is written to inform others of poor Thrustmaster > service I have received - hopefully Thrustmaster, may read it as > well*** > Last year (October 1998), whilst negotiating a corner flatout in GPL > hoping for that 'ultimate laptime' we all stive for, I heard (and > felt) an almighty Bang! My look of intense concentration suddenly > changed to one of, "What the hell was that?" = :( > At the same time, my make believe car, slowly drifted to a halt on the > side of the track and the gas pedal on my T2 decided to give in to > gravity - permenantly - yep, further inspection revealed the return > spring had broken. Damn!! > Oh well, these things will happen I thought and promptly emailed > Thrustmaster for the first time. I had heard through a mate who had > had TM products over the years, that he had received excellent service > from TM and that I should expect my new spring in 2 - 4 weeks. No > problem I thought - I can wait that long........ (I live in New > Zealand by the way. Thats over by Australia, for you guys whose > geography leaves a bit to be desired!) > What is REALLY starting to***me off is that now, in May 1999, I am > STILL waiting for the ***y thing!!! Yes - seven months have gone by > and still NO parcel in the letter box. I feel like a kid who keeps > going out to get his school certificate results which haven't arrived > in the mail. > Rather than go into all the boring detail of how many times I have > tried to contact TM and often failed, I'll try and get straight to the > point. Mind you I have to say that I think their login/password > system appears to me anyway, to be an abysmal failure as I couldn't > even email them after I experienced the the first delay. Even when I > did manage to get through, I didn't receive any reply to my message > about resetting my login details (you have to have a login name and > password to contact TM now for those that don't know), so that I could > THEN AGAIN, request a replacement spring for the second/third - > whatever time. > Eventually I was lucky enough (so I thought), to be given an > employees personal email address at TM. I emailed him (name not > mentioned - not yet anyway, another few weeks delay and I might), on > the 8th of March. I was assured the part would be on it's way in a > couple of days. I have since sent two more emails (one of which was > replied to), the last about 1 month ago. "The cheque, ah SPRING, is > in the mail", is still the phrase being tossed at me. > Now I know things can't go right all of the time TM, we are after all > only human, but this is nopw way beyond a joke. I am normally a very > reserved sort of guy and appreciate the difficulties in "business" and > the problems associated with "quality customer service" (I know - I > have it rammed down my own throat every day). Therefore I have been > patient. I am sure there would have been plenty of other 'surfers' > who in my position, would be absolutely slattering your company to > peices, way before now and using all sorts of profanity in their > messages of frustration as well. > PLEASE READ THIS AND TAKE HEED. Change my request and send a Force > Feedback steering wheel instead, and I can asure you - all will be > forgotten and that you will only receive boquets from me in the future > - NOT Brick Bats! Is this too much to ask...!? > Thank you - or should I hold off for a bit...

-- Don Farrington

Thats interesting. I think the service just is hit and miss. It took TM over a week to process my order of 2 new pots, but they arrived fairly quickly within the week once processed. However, they sent me 3 pots and didn't send the other springs/gears I'd requested too.

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> I ordered 2 pedal pots from TM last Saturday.... > Yesterday, wednesday there was a package from > Thrustmaster Germany (I live in Holland) with 2 new pots > That's ***y good service I'd say.... Within half a week > they got me those pots... Excellent. > - MiXer - > >***This message is written to inform others of poor Thrustmaster > >service I have received - hopefully Thrustmaster, may read it as > >well*** > >Last year (October 1998), whilst negotiating a corner flatout in GPL > >hoping for that 'ultimate laptime' we all stive for, I heard (and > >felt) an almighty Bang! My look of intense concentration suddenly > >changed to one of, "What the hell was that?" = > >At the same time, my make believe car, slowly drifted to a halt on the > >side of the track and the gas pedal on my T2 decided to give in to > >gravity - permenantly - yep, further inspection revealed the return > >spring had broken. Damn!! > >Oh well, these things will happen I thought and promptly emailed > >Thrustmaster for the first time. I had heard through a mate who had > >had TM products over the years, that he had received excellent service > >from TM and that I should expect my new spring in 2 - 4 weeks. No > >problem I thought - I can wait that long........ (I live in New > >Zealand by the way. Thats over by Australia, for you guys whose > >geography leaves a bit to be desired!) > >What is REALLY starting to***me off is that now, in May 1999, I am > >STILL waiting for the ***y thing!!! Yes - seven months have gone by > >and still NO parcel in the letter box. I feel like a kid who keeps > >going out to get his school certificate results which haven't arrived > >in the mail. > >Rather than go into all the boring detail of how many times I have > >tried to contact TM and often failed, I'll try and get straight to the > >point. Mind you I have to say that I think their login/password > >system appears to me anyway, to be an abysmal failure as I couldn't > >even email them after I experienced the the first delay. Even when I > >did manage to get through, I didn't receive any reply to my message > >about resetting my login details (you have to have a login name and > >password to contact TM now for those that don't know), so that I could > >THEN AGAIN, request a replacement spring for the second/third - > >whatever time. > >Eventually I was lucky enough (so I thought), to be given an > >employees personal email address at TM. I emailed him (name not > >mentioned - not yet anyway, another few weeks delay and I might), on > >the 8th of March. I was assured the part would be on it's way in a > >couple of days. I have since sent two more emails (one of which was > >replied to), the last about 1 month ago. "The cheque, ah SPRING, is > >in the mail", is still the phrase being tossed at me. > >Now I know things can't go right all of the time TM, we are after all > >only human, but this is nopw way beyond a joke. I am normally a very > >reserved sort of guy and appreciate the difficulties in "business" and > >the problems associated with "quality customer service" (I know - I > >have it rammed down my own throat every day). Therefore I have been > >patient. I am sure there would have been plenty of other 'surfers' > >who in my position, would be absolutely slattering your company to > >peices, way before now and using all sorts of profanity in their > >messages of frustration as well. > >PLEASE READ THIS AND TAKE HEED. Change my request and send a Force > >Feedback steering wheel instead, and I can asure you - all will be > >forgotten and that you will only receive boquets from me in the future > >- NOT Brick Bats! Is this too much to ask...!? > >Thank you - or should I hold off for a bit...

<snip> Don't say that, say, "it's got a great personality" :) Randy

> ***This message is written to inform others of poor Thrustmaster > service I have received - hopefully Thrustmaster, may read it as > well*** I have contacted Thrustmaster UK (living in Finland, myself) two times to get spare parts for my GP1. The first time there was obviously some***up inside TM, as the fellow who I had contact with assured that they had sent me a new wheel unit for the GP1 (for free, by the way), but the thing never arrived. Eventually I ended up searching for suitable parts from electronics shops. The second time the service was excellent, I received the parts (a spring and a pot) I requested in a couple of weeks plus extra pots and a spring, all this for free. In general, it seems that the quality of service rather much depends on who you end in contact with. When everything goes right, Thrustmaster's consumer service is unarguably top of the line. What comes to pots, it ought to be possible to find suitable ones in any local electronics shop, but I'm not sure whether the springs are in any way standardized parts. Antti Salonen, .fi

Just gotta say, I've not experienced a problem. -- Tim "Calm Down" Wheatley ________________________________________________ Tim Wheatley "Yellow menacing helmet in the mirror" http://start.at/igps_stats IGPS - Ferrari Challenge - UKGPL - Summer Cup Driver http://drive.to/grandprixlegends http://website.lineone.net/~nascar ________________________________________________

Hi Felicks, Do what I did. I was practicing for a race that was to start in 15 minutes. I drove my trusted Ferrari a couple of laps around Silverstone then all of the sudden I had no accelleration! I pulled to the side of the road, got out of the car to check the pedals. Low and behold, my brake would not "spring" back causing my poor acceleration. I figured there is 30 minutes of practice time, so can I make the green flag?! I quickly built my own brake spring from a wire coat-hanger. Just wrap it around a broom handle. Be sure to follow the direction of the old spring and leave at least 1/3 of a turn to create tension to lift the pedal. It was amazing, I joined the race with 5 minutes of practice time left. I had to thank my pit crew that day! Forget where I placed, but anything is better than sitting waiting for parts. Jason.

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> ***This message is written to inform others of poor Thrustmaster > service I have received - hopefully Thrustmaster, may read it as > well*** > Last year (October 1998), whilst negotiating a corner flatout in GPL > hoping for that 'ultimate laptime' we all stive for, I heard (and > felt) an almighty Bang! My look of intense concentration suddenly > changed to one of, "What the hell was that?" = :( > At the same time, my make believe car, slowly drifted to a halt on the > side of the track and the gas pedal on my T2 decided to give in to > gravity - permenantly - yep, further inspection revealed the return > spring had broken. Damn!! > Thank you - or should I hold off for a bit...

-- -------- Jason Monds "My other car is a Ferrari" http://members.home.net/gpl.mondsj/gpl - For my combined gas/brake setups (Please remove 'no extra spork' when replying)

wanna trade those pots for some spings and gears? they sent me 2 packs of springs/gears. Ill trade ya for those pots...... PassedYa

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> Thats interesting. I think the service just is hit and miss. It took TM > over a week to process my order of 2 new pots, but they arrived fairly > quickly within the week once processed. However, they sent me 3 pots and > didn't send the other springs/gears I'd requested too. > > I ordered 2 pedal pots from TM last Saturday.... > > Yesterday, wednesday there was a package from > > Thrustmaster Germany (I live in Holland) with 2 new pots > > That's ***y good service I'd say.... Within half a week > > they got me those pots... Excellent. > > - MiXer - > > >***This message is written to inform others of poor Thrustmaster > > >service I have received - hopefully Thrustmaster, may read it as > > >well*** > > >Last year (October 1998), whilst negotiating a corner flatout in GPL > > >hoping for that 'ultimate laptime' we all stive for, I heard (and > > >felt) an almighty Bang! My look of intense concentration suddenly > > >changed to one of, "What the hell was that?" = > > >At the same time, my make believe car, slowly drifted to a halt on the > > >side of the track and the gas pedal on my T2 decided to give in to > > >gravity - permenantly - yep, further inspection revealed the return > > >spring had broken. Damn!! > > >Oh well, these things will happen I thought and promptly emailed > > >Thrustmaster for the first time. I had heard through a mate who had > > >had TM products over the years, that he had received excellent service > > >from TM and that I should expect my new spring in 2 - 4 weeks. No > > >problem I thought - I can wait that long........ (I live in New > > >Zealand by the way. Thats over by Australia, for you guys whose > > >geography leaves a bit to be desired!) > > >What is REALLY starting to***me off is that now, in May 1999, I am > > >STILL waiting for the ***y thing!!! Yes - seven months have gone by > > >and still NO parcel in the letter box. I feel like a kid who keeps > > >going out to get his school certificate results which haven't arrived > > >in the mail. > > >Rather than go into all the boring detail of how many times I have > > >tried to contact TM and often failed, I'll try and get straight to the > > >point. Mind you I have to say that I think their login/password > > >system appears to me anyway, to be an abysmal failure as I couldn't > > >even email them after I experienced the the first delay. Even when I > > >did manage to get through, I didn't receive any reply to my message > > >about resetting my login details (you have to have a login name and > > >password to contact TM now for those that don't know), so that I could > > >THEN AGAIN, request a replacement spring for the second/third - > > >whatever time. > > >Eventually I was lucky enough (so I thought), to be given an > > >employees personal email address at TM. I emailed him (name not > > >mentioned - not yet anyway, another few weeks delay and I might), on > > >the 8th of March. I was assured the part would be on it's way in a > > >couple of days. I have since sent two more emails (one of which was > > >replied to), the last about 1 month ago. "The cheque, ah SPRING, is > > >in the mail", is still the phrase being tossed at me. > > >Now I know things can't go right all of the time TM, we are after all > > >only human, but this is nopw way beyond a joke. I am normally a very > > >reserved sort of guy and appreciate the difficulties in "business" and > > >the problems associated with "quality customer service" (I know - I > > >have it rammed down my own throat every day). Therefore I have been > > >patient. I am sure there would have been plenty of other 'surfers' > > >who in my position, would be absolutely slattering your company to > > >peices, way before now and using all sorts of profanity in their > > >messages of frustration as well. > > >PLEASE READ THIS AND TAKE HEED. Change my request and send a Force > > >Feedback steering wheel instead, and I can asure you - all will be > > >forgotten and that you will only receive boquets from me in the future > > >- NOT Brick Bats! Is this too much to ask...!? > > >Thank you - or should I hold off for a bit...

I've had a T2 for several years now. (Got it when GP2 first came out.) After about 18 months of hard use, the pedal return springs failed. This was actually a design flaw in the early T2's. Less than a week after e-mailing Thrustmaster (Not bad since I live in Australia!) I received a set of the new, re-designed springs with matching pot-gears and detailed fitting instructions. Some time later I needed a new bungie. A few days later I get a bungie, new roller/guide wheels and cable ties. Last year I needed a new steering pot. Same deal; got the pot in less than a week. Six days ago my throttle pedal pivot spring broke. I e-mailed Thrustmaster straight away and the new one is installed on my T2 right now. Thrustmaster have never charged me a cent for parts or shipping and every part I've ordered from them has been for a product which is out of warranty! I've never heard of another company which offers that kind of support. I have two friends who bought T2's shortly after I did, and they have both received excellent service from Thrustmaster over the years. I've been so impressed with the quality of their support, that when I decided to get a decent joystick / throttle combo last year, I only considered Thrustmaster products. ( Got the F22 Pro + TQS) The only parts they've never sent me even though I've requested them twice, are the gearshift springs. I'm not sure why that is, but if anyone knows how to get them or what a suitable replacement might be, please let me know. BTW if you get tired of replacing the bungie, try spear-gun *** instead. It gives much better feel (more linear, better tension and centring) and it lasts a lot longer too. Anyway, as you've probably guessed by now, I'm very pleased with Thrustmaster's service. Derek.

Petri Frisk kirjoitti viestiss? ...

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>>***This message is written to inform others of poor Thrustmaster >>service I have received - hopefully Thrustmaster, may read it as >Did you do as I did, check with the computerstore where you bought your >Thrustmaster wheel? I got a few new springs right away... >And as for the pots that break now and then, an email to Thrustmaster and >after 3 weeks I got, not only one, but three new ones. Splendid service >atleast in my case. >-- >Petri

I have never Emailed TM, but I also got new springs to my T2 and Nascar Pro from the the store I bought them every time I have broken springs(+10 times) with GP2 or GPL. Now after +10 times, they tried to charge me, curse them... ;P

I suggest you get 1-2 springs for a spare "in case" this happens. So you can change spring in 10-15 minutes...

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>Hi Felicks, >Do what I did. I was practicing for a race that was to start in 15 >minutes. I drove my trusted Ferrari a couple of laps around Silverstone >then all of the sudden I had no accelleration! I pulled to the side of >the road, got out of the car to check the pedals. Low and behold, my >brake would not "spring" back causing my poor acceleration. >I figured there is 30 minutes of practice time, so can I make the green >flag?! >I quickly built my own brake spring from a wire coat-hanger. Just wrap it >around a broom handle. Be sure to follow the direction of the old spring >and leave at least 1/3 of a turn to create tension to lift the pedal. >It was amazing, I joined the race with 5 minutes of practice time left. I >had to thank my pit crew that day! Forget where I placed, but anything is >better than sitting waiting for parts. >Jason. >> ***This message is written to inform others of poor Thrustmaster >> service I have received - hopefully Thrustmaster, may read it as >> well*** >> Last year (October 1998), whilst negotiating a corner flatout in GPL >> hoping for that 'ultimate laptime' we all stive for, I heard (and >> felt) an almighty Bang! My look of intense concentration suddenly >> changed to one of, "What the hell was that?" = :( >> At the same time, my make believe car, slowly drifted to a halt on the >> side of the track and the gas pedal on my T2 decided to give in to >> gravity - permenantly - yep, further inspection revealed the return >> spring had broken. Damn!! >> Thank you - or should I hold off for a bit... >-- >-------- >Jason Monds >"My other car is a Ferrari" >http://members.home.net/gpl.mondsj/gpl - For my combined gas/brake setups >(Please remove 'no extra spork' when replying)

I think this is the real problem or solution with Thrustmaster!! > In general, it seems that the quality of service rather much depends > on who you end in > contact with. > Antti Salonen, .fi

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> I suggest you get 1-2 springs for a spare "in case" this happens. > So you can change spring in 10-15 minutes... > >Hi Felicks, > >Do what I did. I was practicing for a race that was to start in 15 > >minutes. I drove my trusted Ferrari a couple of laps around Silverstone > >then all of the sudden I had no accelleration! I pulled to the side of > >the road, got out of the car to check the pedals. Low and behold, my > >brake would not "spring" back causing my poor acceleration. > >I figured there is 30 minutes of practice time, so can I make the green > >flag?! > >I quickly built my own brake spring from a wire coat-hanger. Just wrap it > >around a broom handle. Be sure to follow the direction of the old spring > >and leave at least 1/3 of a turn to create tension to lift the pedal. > >It was amazing, I joined the race with 5 minutes of practice time left. I > >had to thank my pit crew that day! Forget where I placed, but anything is > >better than sitting waiting for parts. > >Jason.

Well done Jason, you can join my pit crew any time ;-) I would not let a little thing like a spring stop my racing.... I built my own wheel/pedals, but keep spare springs (never had one bust yet, perhaps my design is better than the TM?) and pots.... (potentiometers), had to replace the steering pot a couple of times, but thats par for the course.... wheel/pedals take a pounding, just like a race car.... expect things to break/need adjustment, if you can't bear the thought of having to fix the chassis (wheel/pedals), then perhaps you should take up underwater hang gliding as a hobby! Dave Hawnt UK-GPL

Jason, I like your ingenuity (is that how it's spelt?) I just might try that in times of desperation - which I am getting fairly close to I have to admit. Like I say - I have heard TM give very good service most of the time - it just seems bad luck that this is my first 'replacement' experience and it isn't too flash as all. Actually I have since had a message from a fellow 'kiwi' who just happens to have a spare spring. He has said he's going to send it to me which would be great. So I continue sit by the letter box and continue to wait...now on two parcels!!! Haven't heard from TM yet so I guess the chances of getting that FFB wheel might be 'out a the' question...:) 'Felicks' Christchurch, New Zdealand

Unfortunately, my sister bought the T2 setup when she was visiting the states (was nice of her to bring me a pressie home) and I'm not aware of any places here that stock parts (yet). Felicks

Try the online parts ordering... it's free! http://www.thrustmaster.com/support/cs/customer/application/index.cfm I just submitted my steering wheel pot and spring order yesterday :-) Jason. > Unfortunately, my sister bought the T2 setup when she was visiting the > states (was nice of her to bring me a pressie home) and I'm not aware > of any places here that stock parts (yet). > Felicks -- Jason Monds theCLAPPER in Kali "My other car is a Ferrari" http://members.home.net/gpl.mondsj/gpl/ - My combined gas/brake setups (Remove 'no spork' when replying)

> Jason, > I like your ingenuity (is that how it's spelt?) Thanks :-) I replaced my gas spring twice and the break spring probably 4 times in 3 years. TM had a FAQ on their site a long time ago that recommended putting a 1 1/4" piece of wood behind the pedals to reduce their travel. You still get more than enough travel to operate with. Check out a quick page I made to show you what I've done with my T2. http://members.home.net/gpl.mondsj/gpl/t2/index.htm Hang in there. Jason. -- Jason Monds theCLAPPER in Kali "My other car is a Ferrari" http://members.home.net/gpl.mondsj/gpl/ - My combined gas/brake setups (Remove 'no spork' when replying)

My own experience of TM is that they are a first class outfit. I got my first wheel and pedals (aT2) about 3 or 4 years ago. The pedal springs eventually broke and I was sent replacements within a week direct from the States (I live in England), same when I requested new pots. I later purchased a Formula 1 (Nascar Pro in the States) and after using the online ordering system received new pots, springs and bungee less than 2 days later. So certainly no complaints from me. Peter Hooper

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> Just gotta say, I've not experienced a problem. > -- > Tim "Calm Down" Wheatley > ________________________________________________ > Tim Wheatley > "Yellow menacing helmet in the mirror" > http://start.at/igps_stats > IGPS - Ferrari Challenge - UKGPL - Summer Cup Driver > http://drive.to/grandprixlegends > http://website.lineone.net/~nascar > ________________________________________________