What the hell is wrong with Thrustmaster Tech Support???

I sent them an E-Mail over THREE WEEKS ago to get replacement springs for my NASCAR Pro Steering Wheel! Both the gas and brake pedal springs broke on me (and the wheel isn't even a year old, nor was used that much till recently!!!!), and except for one message back, they haven't sent me anything, or answered me back since! This does not bode well with me! And as I am considering a FF wheel someday, . . . . I think they are OFF my list now! Thanks Mike Z Please remove the *** front and back to reply

I have a Thrustmaster T2 and have had 3 or 4 pedal springs breaks and each time they have sent out replacements in the next couple of days. Although each time I have had a pedal break I have rang Thrustmaster instead of E-Mailing them. So I suggest that you ring Thrustmaster to get the replacement parts.

In the UK the support has been excellent for me - replacement springs supplied promptly & spares provided Tony

I am in the same position. I called the other day and they said doing Inventory and switching to a new database have caused delays in shipping replacement parts. Bill -- Bill Watson Crew Chief SK Modified # 49 Polar Beverages New Thompson Speedway Thompson, CT

I e-mailed Thrustmaster UK for an address of someone I could get a replacement spring from - they sent me a full set free of charge within a week or so. You can't get better than that!! Dave hardy

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>I sent them an E-Mail over THREE WEEKS ago to get replacement springs for my >NASCAR Pro Steering Wheel! Both the gas and brake pedal springs broke on me >(and the wheel isn't even a year old, nor was used that much till >recently!!!!), and except for one message back, they haven't sent me >anything, or answered me back since! This does not bode well with me! And as >I am considering a FF wheel someday, . . . . I think they are OFF my list >now! >Thanks >Mike Z >Please remove the *** front and back to reply

I have to say although the springs have always been a problem that they have always been prompt in getting me the springs when I need them and I use the website to request them . Most supply corporations do inventory this time of year and trust me thats a job in any supply house !! I'd have to say give them the benefit of the doubt and give em a call Im sure they;'ll do their best to satisfy you their customer David Hudson "Gambler 1" Team 3DFX NROS Racing Team http://www.groupz.net/~augusta/team3d/3dfx.htm Director of ARSE Online Racing League http://www.groupz.net/~augusta/arse2/stats/arse2.htm I sent them an E-Mail over THREE WEEKS ago to get replacement springs for my NASCAR Pro Steering Wheel! Both the gas and brake pedal springs broke on me (and the wheel isn't even a year old, nor was used that much till recently!!!!), and except for one message back, they haven't sent me anything, or answered me back since! This does not bode well with me! And as I am considering a FF wheel someday, . . . . I think they are OFF my list now! Thanks Mike Z Please remove the *** front and back to reply

Same here e-mailed them twice since Christmas and no responce now there sight is down .I need springs and a bungie cord for a pro.

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> >> I sent them an E-Mail over THREE WEEKS ago to get replacement springs for > >my > >> NASCAR Pro Steering Wheel! Both the gas and brake pedal springs broke > I am in the same position. I called the other day and they said doing > Inventory and switching to a new database have caused delays in shipping > replacement parts. > Bill > -- > Bill Watson > Crew Chief > SK Modified # 49 > Polar Beverages New Thompson Speedway Thompson, CT

They probably have some problems with something, because I have always gotten very good support from Thrustmaster. I have gotten springs and potentiometers ever so often during the last two years. I have two T1's, one GP1 and now have the Formula 1 Pro and in my latest mail I told them that my springs was not broken yet and the potentiometers where not worn out yet, but could they please send me replacements anyway, cause I practice 10 hours a week and they're bound to brake sooner or later :o). They sent me springs, potentiometers and a bungee cord for free. That kind of support must be very hard to beat :o). /Christer

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> I sent them an E-Mail over THREE WEEKS ago to get replacement springs for my > NASCAR Pro Steering Wheel! Both the gas and brake pedal springs broke on me > (and the wheel isn't even a year old, nor was used that much till > recently!!!!), and except for one message back, they haven't sent me > anything, or answered me back since! This does not bode well with me! And as > I am considering a FF wheel someday, . . . . I think they are OFF my list > now! > Thanks > Mike Z > Please remove the *** front and back to reply

-- http://home4.swipnet.se/~w-41236/ (Read all about the "Global online racing"-proposal under "For developers". Read it a couple of times, cause noone has understood it the first time they've read it yet :o)). If there's a six in my email replace it with the digit instead.

Yepps, same here, I never had any problems with TM's customer support. They always send me new springs, pots, bungees and stuff I need to stay on the line... :o) I personally haven't seen as good customer support yet. Tadej Krevh

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> They probably have some problems with something, because I have always gotten > very good support from Thrustmaster. I have gotten springs and potentiometers > ever so often during the last two years. I have two T1's, one GP1 and now have > the Formula 1 Pro and in my latest mail I told them that my springs was not > broken yet and the potentiometers where not worn out yet, but could they please > send me replacements anyway, cause I practice 10 hours a week and they're bound > to brake sooner or later :o). They sent me springs, potentiometers and a bungee > cord for free. That kind of support must be very hard to beat :o). > /Christer > > I sent them an E-Mail over THREE WEEKS ago to get replacement springs for my > > NASCAR Pro Steering Wheel! Both the gas and brake pedal springs broke on me > > (and the wheel isn't even a year old, nor was used that much till > > recently!!!!), and except for one message back, they haven't sent me > > anything, or answered me back since! This does not bode well with me! And as > > I am considering a FF wheel someday, . . . . I think they are OFF my list > > now! > > Thanks > > Mike Z > > Please remove the *** front and back to reply > -- > http://home4.swipnet.se/~w-41236/ (Read all about the "Global online > racing"-proposal under "For developers". Read it a couple of times, cause noone > has understood it the first time they've read it yet :o)). > If there's a six in my email replace it with the digit instead.

I've been trying for 8 months to get a replacement***for the piss-poor wheel attachment on the Nascar Pro :( Which they are _still_ using on their new wheels, btw :( -Larry

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> I sent them an E-Mail over THREE WEEKS ago to get replacement springs for my > NASCAR Pro Steering Wheel! Both the gas and brake pedal springs broke on me > (and the wheel isn't even a year old, nor was used that much till > recently!!!!), and except for one message back, they haven't sent me > anything, or answered me back since! This does not bode well with me! And as > I am considering a FF wheel someday, . . . . I think they are OFF my list > now!

Maybe they moved to the UK? :) -Larry > In the UK the support has been excellent for me - replacement springs > supplied promptly & spares provided

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> I've been trying for 8 months to get a replacement***for the > piss-poor wheel attachment on the Nascar Pro :( > Which they are _still_ using on their new wheels, btw :( > -Larry > > I sent them an E-Mail over THREE WEEKS ago to get replacement springs for my > > NASCAR Pro Steering Wheel! Both the gas and brake pedal springs broke on me > > (and the wheel isn't even a year old, nor was used that much till > > recently!!!!), and except for one message back, they haven't sent me > > anything, or answered me back since! This does not bode well with me! And as > > I am considering a FF wheel someday, . . . . I think they are OFF my list > > now!

I sent them an email on 12-28, got my new springs yesterday

Thrustmaster does have a problem with pedal springs but I can't fault their product support. I've ordered replacements 4 or 5 times and recieved them in 2-4 weeks. The only other problem I've had is a dirty steering pot. My TM Nascar Pro gets daily use and has proved to be a good value. Marty

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> > I've been trying for 8 months to get a replacement***for the > > piss-poor wheel attachment on the Nascar Pro :( > > Which they are _still_ using on their new wheels, btw :( > > -Larry > > > I sent them an E-Mail over THREE WEEKS ago to get replacement springs for my > > > NASCAR Pro Steering Wheel! Both the gas and brake pedal springs broke on me > > > (and the wheel isn't even a year old, nor was used that much till > > > recently!!!!), and except for one message back, they haven't sent me > > > anything, or answered me back since! This does not bode well with me! And as > > > I am considering a FF wheel someday, . . . . I think they are OFF my list > > > now! > I sent them an email on 12-28, got my new springs yesterday