I have seen messages about TM's great support but I am unable to reach them to
order a spring for my T2 wheel. I have been to their Web Page and gone to
support and gotten a login. I get as far as trying to register a product then
this error message.
Internet Explorer cannot open
http//www.thrustmaster.com/support/cs/customer/application/registerPr
oducts.c fm?Customer_ID=73.
Can't order part until product is registered. Catch 22. All
I want is a spring.
I have got automated messages that offer no help from This e-mail address
I have also spent a lot of time on the phone, long distance, and never gotten
off hold.
Would like tips on how to get that good support. I am getting very frustrated.
They are probably a good company and I'm sure they would send me a new spring
if only I could get a hold of them. I have tried to buy one at several
hardware stores too but, no luck so far.
Don Jacobs
I was able to get over the phone support from them last fall, after a
lengthly hold time to a non-toll-free line :-(
The person on the other end of the phone acted as if I was a complete moron,
and didn't even know what a keyboard is!
Very discouraging, and frankly, surprised me, as I've read here many many
times about the fantastic customer server/support they give.
Then later in 1998, I emailed them through their website and requested a new
"pot" and springs for my T2 and within 3 weeks had them in hand free of
charge!
Conclusion....
Their over-the-phone/in person support sucks, but their prompt response,
with free replacement parts, convinces me to buy their products again, in
the future.
Hope that helps?
Happy New Years!
% I have seen messages about TM's great support but I am unable to reach them to
% order a spring for my T2 wheel. I have been to their Web Page and gone to
% support and gotten a login. I get as far as trying to register a product then
% this error message.
%
% Internet Explorer cannot open
% http//www.thrustmaster.com/support/cs/customer/application/registerPr
% oducts.c fm?Customer_ID=73.
% Can't order part until product is registered. Catch 22. All
% I want is a spring.
Works fine for me in Netscape. You might want to try the following URL
directly. Probably won't work but what the heck.... Also you may want
to try re-registering, there may be a glitch in their database for your
login. If all else fails try sending e-mail to
polite letter explaining your problems with the T2 and their webpage.
http://www.thrustmaster.com/support/cs/customer/application/orderPart...
% I have got automated messages that offer no help from This e-mail address
%
% I have also spent a lot of time on the phone, long distance, and never gotten
% off hold.
% Would like tips on how to get that good support. I am getting very frustrated.
% They are probably a good company and I'm sure they would send me a new spring
% if only I could get a hold of them. I have tried to buy one at several
% hardware stores too but, no luck so far.
--
**************************** Michael E. Carver *************************
Upside out, or inside down...False alarm the only game in town.
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=<[ /./. [- < ]>=-=-=-=-=-=-=-=-=-=-=-=-=-=
I just got an answer back from one of the e-mails that I sent and they said
they would forward my request to support and repair the broken link. I am
using AOL 4.0 browser. They just change their web page over the Christmas
holiday. Have you been able to login and register a product since then? Thank
you for the e-mail addresses and advice. Gpl is just not as much fun with a
joystick. Will post again when the spring arrives.
