ProMedia 5.1 Update

Someone else here mentioned their ProMedia 5.1's had died like mine did. I just found out that Klipsch has extended the warranty from 1 to 3 years due to this problem. You have to register your set online to get this warranty, but if you are in the same boat I am you should call Klipsch! I love it when a company does the right thing :) -Larry

Most of the good speaker companies are pretty good about that - BW, M&K, Polk, Cerwin Vega, and Klipsch etc. I would have been surprised if Klipsch didn't work with you as they have good customer service and trade-in policies. I own a pair from Klipsch myself. Miller & Kreisel did something similar when they found a propensity of some of their woofers to tear even when not abused. They extended my warranty from 5 to 10 years. My primary 12" subwoofer tore in year 6, lol! Didn't even tear on something very bassy - the material just had a weakness. They ended up sending me a new woofer to install - replaced it in 10 minutes. Wag "Larry" <[email hidden]> wrote in message news:UKPYb.4393$iB.2660@lakeread06... Someone else here mentioned their ProMedia 5.1's had died like mine did. I just found out that Klipsch has extended the warranty from 1 to 3 years due to this problem. You have to register your set online to get this warranty, but if you are in the same boat I am you should call Klipsch! I love it when a company does the right thing :) -Larry

Ok, I didn't want to post this until I was able to verify this info was for public consumption. It is, so if you have a set of Klipsch ProMedia 5.1's that have gone bad, this is for you. The warranty on these speakers have been extended from one to three years to the original owner. If yours have gone bad, you must do the following to get them repaired or replaced: 1. Go to www.klipsch.com\extendedwarranty\ and register for the extended warranty. 2. Call Klipsch's RMA department at 866-253-9563 and select option #8. From this step onwards your process may be a bit different from mine. They will obviously need your purchase information, etc... -Larry "Larry" <[email hidden]> wrote in message news:UKPYb.4393$iB.2660@lakeread06... > Someone else here mentioned their ProMedia 5.1's had died like mine did. > > I just found out that Klipsch has extended the warranty from 1 to 3 years > due to this problem. > > You have to register your set online to get this warranty, but if you arein

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> the same boat I am you should call Klipsch! > > I love it when a company does the right thing :) > > -Larry > >

Larry, Yes, their hearts are in the right place but quality control is dicey. I had two replacement Promedia 4.1 setups sent to me - each one was defective. On the third try, customer support put instructions in their system for the shipping department to test the unit before sending out. The third unit I got worked just fine. Makes me wonder, though, how many units they had to go through to find a good one. "Larry" <[email hidden]> wrote in message news:UKPYb.4393$iB.2660@lakeread06... > Someone else here mentioned their ProMedia 5.1's had died like mine did. > > I just found out that Klipsch has extended the warranty from 1 to 3 years > due to this problem. > > You have to register your set online to get this warranty, but if you arein

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> the same boat I am you should call Klipsch! > > I love it when a company does the right thing :) > > -Larry > >

Larry wrote:

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> Someone else here mentioned their ProMedia 5.1's had died like mine > did. > > I just found out that Klipsch has extended the warranty from 1 to 3 > years due to this problem. > > You have to register your set online to get this warranty, but if you > are in the same boat I am you should call Klipsch! > > I love it when a company does the right thing :) > > -Larry

Thanks for the info. I have had my 5.1's for about a year and a half now. I have always thought Klipsch was a class act company. So far, knock on wood, I have been fortunate with my set. I love em, they are awesome. -- Don Burnette

Even cooler, I'm getting the new ProMedia 5.1 Ultra's as replacements :) -Larry "B Wegner" <[email hidden]> wrote in message news:[email hidden]... Most of the good speaker companies are pretty good about that - BW, M&K, Polk, Cerwin Vega, and Klipsch etc. I would have been surprised if Klipsch didn't work with you as they have good customer service and trade-in policies. I own a pair from Klipsch myself. Miller & Kreisel did something similar when they found a propensity of some of their woofers to tear even when not abused. They extended my warranty from 5 to 10 years. My primary 12" subwoofer tore in year 6, lol! Didn't even tear on something very bassy - the material just had a weakness. They ended up sending me a new woofer to install - replaced it in 10 minutes. Wag "Larry" <[email hidden]> wrote in message news:UKPYb.4393$iB.2660@lakeread06... Someone else here mentioned their ProMedia 5.1's had died like mine did. I just found out that Klipsch has extended the warranty from 1 to 3 years due to this problem. You have to register your set online to get this warranty, but if you are in the same boat I am you should call Klipsch! I love it when a company does the right thing :) -Larry

Well, they are being replaced with the Ultra's, which have been problem-free as far as I know... -Larry "Ken Morano" <[email hidden]> wrote in message news:[email hidden]... > Larry, > Yes, their hearts are in the right place but quality control is dicey. Ihad > two replacement Promedia 4.1 setups sent to me - each one was defective.On

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> the third try, customer support put instructions in their system for the > shipping department to test the unit before sending out. The third unit I > got worked just fine. > > Makes me wonder, though, how many units they had to go through to find a > good one. > > "Larry" <[email hidden]> wrote in message > news:UKPYb.4393$iB.2660@lakeread06... > > Someone else here mentioned their ProMedia 5.1's had died like mine did. > > > > I just found out that Klipsch has extended the warranty from 1 to 3

years > > due to this problem. > > > > You have to register your set online to get this warranty, but if youare

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> in > > the same boat I am you should call Klipsch! > > > > I love it when a company does the right thing :) > > > > -Larry > > > > > >

Don, If nothing else, go to that link and register for the additional 2 years of warranty. You'll need the serial number from your speakers, which is on the sub (on the back, lower-left-hand-corner on a small white tag). It is in the format 0x-123456-x. The first x is the year, the last date is the rev. -Larry "Don Burnette" <[email hidden]> wrote in message news:[email hidden]...

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> Larry wrote: > > Someone else here mentioned their ProMedia 5.1's had died like mine > > did. > > > > I just found out that Klipsch has extended the warranty from 1 to 3 > > years due to this problem. > > > > You have to register your set online to get this warranty, but if you > > are in the same boat I am you should call Klipsch! > > > > I love it when a company does the right thing :) > > > > -Larry > > Thanks for the info. I have had my 5.1's for about a year and a half now. > I have always thought Klipsch was a class act company. So far, knock on > wood, I have been fortunate with my set. I love em, they are awesome. > > -- > Don Burnette > >