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Rec.Autos.Simulators Archive

Thrustmaster Customer Service - Standing Ovation

9 posts by 7 people · 21 Jul 1998 - 25 Jul 1998

McRaeRal 21 Jul 1998#414528
Hi, I couldn't agree more, Thrustmaster have never caused me any problems, but always solve them, quickly. See ya Keith Quinton. The Unofficial Colin McRae Rally Players Zone By Keith Quinton Cheats, Hints, Guides, Fastest Times, Championship (PC) News, Demo, Updates, FAQ's mailing list and more . http://members.aol.com/mcraerally/cmrally/pages/home.html
Paul Jone 22 Jul 1998#414612
Quoted text (7 lines)> Hi, > I couldn't agree more, Thrustmaster have never caused me any problems, but > always solve them, quickly. > See ya > Keith Quinton.
I see so thrustmaster are solving non-existent problems! How do you know they solve them quickly if they don't exist. And if they don't exist what are we talking about? :-) Paul
Trips 22 Jul 1998#414613
Quoted text (11 lines)> > Hi, > > I couldn't agree more, Thrustmaster have never caused me any problems, but > > always solve them, quickly. > > See ya > > Keith Quinton. > I see so thrustmaster are solving non-existent problems! How do you know they > solve them quickly if they don't exist. And if they don't exist what are we > talking about? :-)
He said that Thrustmaster didn't cause the problems... not that they didn't exist... Here's an example... after two years of hard use, I managed to break a hat switch on my Thrustmaster F22Pro joystick. I called them up and told them about it, and a new hat switch arrived in my mailbox four days later. Thrustmaster didn't cause that problem, but they fixed it. Trips
Mr. 22 Jul 1998#414614
I've had great service from Thrustmaster in the past. Replacement parts have always come quickly (and I'm in Australia). However... It unfortunately seems that the great service only runs as far as sending replacement parts. When I had a recent problem with my Thrustmaster equipment not working with my new PC, I had one brief e-mail reply from them, which didn't help. Since then they seem to be totally ignoring my e-mails. As long as you only need parts from them - you shouldn't have any problem.
Paul Jone 22 Jul 1998#414615
I was only joshing. I've always found Thrustmaster's service to be excellent. :-) Paul
Nathan Wong 23 Jul 1998#414694
On Wed, 22 Jul 1998 21:02:59 +1000, "Andre Queree (Mr Q)" >I've had great service from Thrustmaster in the past. Replacement parts have >always come quickly (and I'm in Australia). I had the same experience, within a week and a half, I had a brand new GP1 wheel (without base) to replace my faulty one. Better service from the US than from a Dept Store! What seems to be the problem? Maybe it's your PC and not the wheel? -- Nathan Wong http://www.nectar.com.au/~alfacors - Super Touring - Alfa Romeo - - V8Supercars - CART -
If you have a problem with calibration, go to their web site and download a program called"TMScope". It's located in their tech support section. It's corrected my calibration problem of my GP1 in ICR2. Ben
Gary 23 Jul 1998#414696
>If you have a problem with calibration, go to their web site >and download a program called"TMScope". It's located in >their tech support section. It's corrected my calibration >problem of my GP1 in ICR2. >Ben TMScope is a Utility for viewing the output of your controls. ProPanel is probably the program you're referring to that helped with your calibration issues. Regards - Gary * * * If replying to this message, replace the no_spam with garys
Mr. 25 Jul 1998#414839
No, I tried all the latest software/drivers/etc. The basic problem was that the fire button was not recognised when pressed - which made calibration (and game play) impossible. I tried with four different game ports (on sound cards, motherboard and dedicated card) without any luck. There's obvoiusly something in my PC which doesn't agree with the TM sticks (all my other joysticks work fine - and I've got a few), which is why I wrote to TM for help. Unfortunately, as I said - I haven't heard a peep out of them. ): Anyway - I came up with a solution without there help. I sold the TM sticks and bought a Sidewinder FF. It's nowhere near as functional as the FLCS, but at least it works.
Quoted text (17 lines)>>If you have a problem with calibration, go to their web site >>and download a program called"TMScope". It's located in >>their tech support section. It's corrected my calibration >>problem of my GP1 in ICR2. >>Ben >TMScope is a Utility for viewing the output of your controls. ProPanel is >probably the program you're referring to that helped with your >calibration issues. >Regards - >Gary >* * * >If replying to this message, replace >the no_spam with garys

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