I broke a spring on my Nascar Pro brake pedal.
My local supplier failed to reply to my phone enquiry so I emailed
Thrustmasters Service dept via their home page.
I live in New Zealand so was not expecting them to send free replacement
parts as others have told me they do.
How pleased i am to report that today I received _two_ replacement springs
(2 weeks later) - no charge!
Well done Thrustmaster.
Greg
I still have a Thrustmaster Formula T1 and have 3 occasions to request
parts...all 3 times..no problem..no charge.
Must be something about NZ. I got a free replacement wheel for gp wheel
couriered from the US no charge in about a week!
I have had nothing but great service from TM.......Had two broken springs,
and my bungie got weak on my Nascar Pro Wheel, and all were sent to me
immediately........not many manufacturers give that kind of service anymore.
Keep up the great service and people keep coming back to you, makes good
sense to me. Did they change the spring quality?? None of the new springs
have given me any problem at all, and it seems that the bungie may have been
changed too...
--
Regards, Ed Medlin
www.edmedlin.netminds.com
Columnist, Software Critics Unlimited
www.softwarecritic.com
>I broke a spring on my Nascar Pro brake pedal.
>My local supplier failed to reply to my phone enquiry so I emailed
>Thrustmasters Service dept via their home page.
>I live in New Zealand so was not expecting them to send free replacement
>parts as others have told me they do.
>How pleased i am to report that today I received _two_ replacement springs
>(2 weeks later) - no charge!
>Well done Thrustmaster.
>Greg
