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Re: When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!!! _____ zewg9Gk4

20 posts by 14 people · 27 Mar 2004 20:14 UTC - 03 Apr 2004 19:37 UTC

Complaints about outsourced call centres

An off-topic thread about telemarketers and call centres moved to India drew complaints from UK and US posters. Some blamed corporations rather than the workers, while others drifted into politics about NAFTA and tax policy.

off-topic

Automated summary.

Goy Larsen 27 Mar 2004 20:14 UTC#40513
[email hidden] wrote: > <snippety> > > -(Ignore what follows) Bummer, it was the part of your post I enjoyed the most Beers and cheers (uncle) Goy "goyl at nettx dot no" http://www.theuspits.com "A man is only as old as the woman he feels........" --Groucho Marx--
Big Craigie 27 Mar 2004 20:35 UTC#40514
<[email hidden]> wrote in message news:[email hidden]... > When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!! > - > I think you must know what I'm talking about. Together, a heavy foreignaccent, > coupled with a lousy phone connection can only mean one thing... Anoutsourced > operation, in a place like India, China, The Philippines, etc.; where some > greedy American corporation is saving a few pieces of Silver anddisplacing > American workers in the process. It's happening in the UK as well mate, loads of call centres for great UK companies like British Telecom, BP etc have moved call centres to India. They have to work odd hours so that when they phone here it is around the time of Eastenders or Coronation Street, and they also have to learn background information about our viewing habits i.e the characters of Eastenders etc. and...AND they give their name as good old John Smith or Jane Williams or something British (or American). Fair play to them , they are only doing a job but it's, as you say, greedy corporations trying to save a few pennies. -- Big Craigie Remove yourclothes to e-mail me
"Big Craigie" <[email hidden]> wrote:
Quoted text (22 lines)><[email hidden]> wrote in message >news:[email hidden]... >> When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!! >> - >> I think you must know what I'm talking about. Together, a heavy foreign >accent, >> coupled with a lousy phone connection can only mean one thing... An >outsourced >> operation, in a place like India, China, The Philippines, etc.; where some >> greedy American corporation is saving a few pieces of Silver and >displacing >> American workers in the process. > >It's happening in the UK as well mate, loads of call centres for great UK >companies like British Telecom, BP etc have moved call centres to India. >They have to work odd hours so that when they phone here it is around the >time of Eastenders or Coronation Street, and they also have to learn >background information about our viewing habits i.e the characters of >Eastenders etc. and...AND they give their name as good old John Smith or >Jane Williams or something British (or American). Fair play to them , they >are only doing a job but it's, as you say, greedy corporations trying to >save a few pennies.
You could always register with the Telephone Preference Service - it's a government service that was created to administer the Telecommunications (Data Protection & Privacy) Regulations 1999. Once you've registered, (at www.tpsonline.org.uk) any company that contacts you unsolicited is breaking the law and is subject to a substantial fine. I did it a while back and can now watch "Corrie" undisturbed.. :-) :-) HTH. -- Jeff. Ironbridge, Shrops, U.K. [email hidden] (remove the x..x round u-net for return address) and don't bother with pogo50, it's a spamtrap and I never go there.. :) ... "There are few hours in life more agreeable than the hour dedicated to the ceremony known as afternoon tea.." Henry James, (1843 - 1916).
"Jeff York" <[email hidden]> wrote in message news:[email hidden]...
Quoted text (7 lines)> "Big Craigie" <[email hidden]> wrote: > > ><[email hidden]> wrote in message > >news:[email hidden]... > >> When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!! > >> - > >> I think you must know what I'm talking about. Together, a heavy
foreign > >accent, > >> coupled with a lousy phone connection can only mean one thing... An > >outsourced > >> operation, in a place like India, China, The Philippines, etc.; wheresome
Quoted text (11 lines)> >> greedy American corporation is saving a few pieces of Silver and > >displacing > >> American workers in the process. > > > >It's happening in the UK as well mate, loads of call centres for great UK > >companies like British Telecom, BP etc have moved call centres to India. > >They have to work odd hours so that when they phone here it is around the > >time of Eastenders or Coronation Street, and they also have to learn > >background information about our viewing habits i.e the characters of > >Eastenders etc. and...AND they give their name as good old John Smith or > >Jane Williams or something British (or American). Fair play to them ,
they
Quoted text (12 lines)> >are only doing a job but it's, as you say, greedy corporations trying to > >save a few pennies. > > You could always register with the Telephone Preference Service - it's > a government service that was created to administer the > Telecommunications (Data Protection & Privacy) Regulations 1999. Once > you've registered, (at www.tpsonline.org.uk) any company that contacts > you unsolicited is breaking the law and is subject to a substantial > fine. > > I did it a while back and can now watch "Corrie" undisturbed.. :-) > :-)
It's not so much that I am annoyed about them calling, I just don't like them trying to pass themselves off with fake British sounding names as if it would make us feel better and the fact the they are representing British firms but calling from India. I don't watch Corrie, I'm a neighbours man myself ;-) -- Big Craigie Remove yourclothes to e-mail me
"Jeff York" <[email hidden]> wrote in message news:[email hidden]... > I did it a while back and can now watch "Corrie" undisturbed.. :-) > :-) I've never been disturbed enough to watch Corrie... Pussy whipped by various g/f's, but never disturbed...
WTF boys, watch some auto racing with ytour g/f's and you can kiss the corrie goodbye !!!! They amy swallow after watching some Cart Rich
Big Smurf 28 Mar 2004 04:00 UTC#40532
[email hidden] wrote:
Quoted text (22 lines)> When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!! > - > I think you must know what I�m talking about. Together, a heavy foreign accent, > coupled with a lousy phone connection can only mean one thing... An outsourced > operation, in a place like India, China, The Philippines, etc.; where some > greedy American corporation is saving a few pieces of Silver and displacing > American workers in the process. > - > The best thing you can do is hang up... look for the companies� on-shore counterpart > and complain! Tell them you�re sick and tired of sub-standard services by people > who speak English so poorly that you can hardly communicate... are most often > poorly trained... have little accountability for the advice they give you... often can�t be > heard clearly because of a poor satellite phone connection... conveniently block > their caller-ID... give themselves phony names like �Tina� or �Jimmy� (to deceive you > into thinking they�re local) and most often provide no avenue to escalate an issue > to someone who can really help. > - > Corporations will only end this practice if they see they�re losing their customer > base as a consequence. Let�s start doing our part by starting a grass-roots > movement... > - > When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!
I wouldn't blame those people, they've done nothing wrong. And the fact they speak English at all is just a proof of an effort they've put to "serve" others and make a dime for living. Where you/we should complain are THE corporations. Cancel the service and state clearly the reason is outsourcing and stick with a local guy. Because corporate fascism in western world is hardly different from the Nazi fascism. In 1930's it was first exterminate all jews, then gypsies, then slavs ... and we all (whoever we are) sit and watch. One day they decide to remove us - we're all alone and in minority to put up any resistance. Not much different today, first IT companies, then telecom comapnies, then those two both together make ground to "sell" facilities (outsource) other businesses. And what happens, we all lose our jobs and THE corporation proudly announces net profit of $ 4 billion, 31% up on last year's one. And the economy seems to be growing so fine ... Yeah, right !
Simon 28 Mar 2004 07:23 UTC#40538
<[email hidden]> wrote in message news:[email hidden]... > When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!! > - > I think you must know what I'm talking about. Together, a heavy foreignaccent, > coupled with a lousy phone connection can only mean one thing... Anoutsourced > operation, in a place like India, China, The Philippines, etc.; where some > greedy American corporation is saving a few pieces of Silver anddisplacing > American workers in the process. > - > The best thing you can do is hang up... look for the companies' on-shorecounterpart > and complain! Tell them you're sick and tired of sub-standard services bypeople > who speak English so poorly that you can hardly communicate... are mostoften > poorly trained... have little accountability for the advice they giveyou... often can't be > heard clearly because of a poor satellite phone connection... convenientlyblock > their caller-ID... give themselves phony names like 'Tina' or 'Jimmy' (todeceive you > into thinking they're local) and most often provide no avenue to escalatean issue > to someone who can really help. > - > Corporations will only end this practice if they see they're losing theircustomer > base as a consequence. Let's start doing our part by starting agrass-roots > movement... > - > When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP! > -This is the part of globalisation they don't tell us about, it's great selling our products to foreign countries but the natural progression for big business is that they export jobs too. It's true that call centre staff in India are trained to misrepresent themselves by using pseudonyms and commenting on the weather in your country, but you can't blame the staff. Remember big business are interested in profit, everything else is window dressing!
"Big Craigie" <[email hidden]> wrote: >I don't watch Corrie, I'm a neighbours man myself ;-) Last time I watched "Corrie" it had "Ena Sharples" in it.. (Not that I'm old or anything). :-) -- Jeff. Ironbridge, Shrops, U.K. [email hidden] (remove the x..x round u-net for return address) and don't bother with pogo50, it's a spamtrap and I never go there.. :) ... "There are few hours in life more agreeable than the hour dedicated to the ceremony known as afternoon tea.." Henry James, (1843 - 1916).
Big Smurf wrote:
Quoted text (9 lines)> > Not much different today, first IT companies, then telecom comapnies, > then those two both together make ground to "sell" facilities > (outsource) other businesses. And what happens, we all lose our jobs > and THE corporation proudly announces net profit of $ 4 billion, 31% up > on last year's one. And the economy seems to be growing so fine ... > > Yeah, right ! >
Has it occured to anyone that this is telephone soliciting and anyone who has done it can actually make good money but rarely lasts for more than a month. Really hard to find someone to do this job. The work ethic in other countries is quite different. just an opinion
"Simon" <[email hidden]> wrote in message news:Y1v9c.4$[email hidden]... > > <[email hidden]> wrote in message > news:[email hidden]... > > When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!! > > - > > I think you must know what I'm talking about. Together, a heavyforeign > accent, > > coupled with a lousy phone connection can only mean one thing... An > outsourced > > operation, in a place like India, China, The Philippines, etc.; wheresome
Quoted text (7 lines)> > greedy American corporation is saving a few pieces of Silver and > displacing > > American workers in the process. > > - > > The best thing you can do is hang up... look for the companies' on-shore > counterpart > > and complain! Tell them you're sick and tired of sub-standard services
by > people > > who speak English so poorly that you can hardly communicate... are most > often > > poorly trained... have little accountability for the advice they give > you... often can't be > > heard clearly because of a poor satellite phone connection...conveniently > block > > their caller-ID... give themselves phony names like 'Tina' or 'Jimmy'(to > deceive you > > into thinking they're local) and most often provide no avenue toescalate > an issue > > to someone who can really help. > > - > > Corporations will only end this practice if they see they're losingtheir
Quoted text (10 lines)> customer > > base as a consequence. Let's start doing our part by starting a > grass-roots > > movement... > > - > > When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP! > > - > This is the part of globalisation they don't tell us about, it's great > selling our products to foreign countries but the natural progression for > big business is that they export jobs too. It's true that call centre
staff > in India are trained to misrepresent themselves by using pseudonyms and > commenting on the weather in your country, but you can't blame the staff. > Remember big business are interested in profit, everything else is window > dressing! > > eventually when all the jobs are gone who'll buy their stuff . people working at mcdonalds can't afford to many big ticket items .
There was an article on ZDNet this morning that said basically now that the pawners of India Labor have got their hooks in to American Companies, the prices and wages are starting to go up and could eat up all the so-called advantage the CEO Creeps that signed up for this thought they were going to get to pocket. Oh, the irony. -Larry "Big Craigie" <[email hidden]> wrote in message news:c44oj9$4dp$[email hidden]...
Quoted text (18 lines)> <[email hidden]> wrote in message > news:[email hidden]... > It's happening in the UK as well mate, loads of call centres for great UK > companies like British Telecom, BP etc have moved call centres to India. > They have to work odd hours so that when they phone here it is around the > time of Eastenders or Coronation Street, and they also have to learn > background information about our viewing habits i.e the characters of > Eastenders etc. and...AND they give their name as good old John Smith or > Jane Williams or something British (or American). Fair play to them , they > are only doing a job but it's, as you say, greedy corporations trying to > save a few pennies. > -- > Big Craigie > Remove yourclothes to e-mail me > > >
Big Smurf 30 Mar 2004 07:59 UTC↳ reply to Larry#40406
Larry wrote: > There was an article on ZDNet this morning that said basically now that the > pawners of India Labor have got their hooks in to American Companies, the > prices and wages are starting to go up and could eat up all the so-called > advantage the CEO Creeps that signed up for this thought they were going to > get to pocket. > He he he, sweet ! What goes around - comes around. Smurf
On Mon, 29 Mar 2004 13:25:02 -0500, "Larry" <[email hidden]> wrote: >There was an article on ZDNet this morning that said basically now that the >pawners of India Labor have got their hooks in to American Companies, the >prices and wages are starting to go up and could eat up all the so-called >advantage the CEO Creeps that signed up for this thought they were going to >get to pocket. Maybe if we re-elect Bush they'll outsource the White House staff to India. Oh wait, did I say that out loud. Jason
Blasphemy!!! "Jason Moyer" <[email hidden]> wrote in message news:[email hidden]... > On Mon, 29 Mar 2004 13:25:02 -0500, "Larry" <[email hidden]> wrote: > > >There was an article on ZDNet this morning that said basically now thatthe > >pawners of India Labor have got their hooks in to American Companies, the > >prices and wages are starting to go up and could eat up all the so-called > >advantage the CEO Creeps that signed up for this thought they were goingto
Quoted text (8 lines)> >get to pocket. > > Maybe if we re-elect Bush they'll outsource the White House staff to > India. > > Oh wait, did I say that out loud. > > Jason
I sure don't want to get into a political discussion here but just to be clear NAFTA and GATT happened waaay before Jr came along. "That sucking sound" phrase ring any bells? Mitch "Jason Moyer" <[email hidden]> wrote in message news:[email hidden]...
Quoted text (8 lines)> On Mon, 29 Mar 2004 13:25:02 -0500, "Larry" <[email hidden]> wrote: > > Maybe if we re-elect Bush they'll outsource the White House staff to > India. > > Oh wait, did I say that out loud. > > Jason
On Wed, 31 Mar 2004 06:37:11 GMT, "Mitch_A" <[email hidden]> wrote: >I sure don't want to get into a political discussion here but just to be >clear NAFTA and GATT happened waaay before Jr came along. I forget when GATT happened, but NAFTA was all ready to go when Sr was still in office. In any case, giving tax breaks to corporations so they can hire more cheap labor in other countries seems to be something both parties support. Jason
EldredP 01 Apr 2004 14:01 UTC↳ reply to Mitch_A#40372
In article <rGtac.16815$[email hidden]>, "Mitch_A" <[email hidden]> writes: >I sure don't want to get into a political discussion here but just to be >clear NAFTA and GATT happened waaay before Jr came along. > >"That sucking sound" phrase ring any bells? Thank you, H. Ross Perot... :-) Eldred -- http://www.umich.edu/~epickett Screamers League IICC League GPLRank -6.0 MoGPL rank +267.80 Ch.Rank +52.58 MoC +741.71 Hist. +82.34 MoH:na N2k3 rank:in progress Slayer Spektera lvl 72 assassin Slayer Spectral_K lvl 38 Necro US East
Mitch_A 01 Apr 2004 22:05 UTC↳ reply to EldredP#40387
LOL One thing for sure, when the dems and republicans get onto the same page they can crush anything/anyone :) Were screwed, hehe. "EldredP" <[email hidden]> wrote in message > Thank you, H. Ross Perot... :-) > > Eldred > --
Jeff York wrote: > Last time I watched "Corrie" it had "Ena Sharples" in it.. (Not that > I'm old or anything). :-) She used to give me nightmares when I was a young lad.

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